#25714 · Pendientes Sant Cugat
ID interno: 10918000007565197
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
7/5/25, 9:13
Resuelto
23/5/25, 10:48
Actualizado
25/5/25, 11:47
Asignado
May 14, 2025 01:33 PM
Respondido
May 7, 2025 01:36 PM
Completado
May 25, 2025 01:47 PM
First resp. due
—
Due by
—
Tiempo de resolución
385.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días a todos,
Estamos pendientes de recibir unos altavoces para el TPv de la tienda de Sant Cuga, nos confirmáis una vez estén enviados?
Por otro lado, siento ser insistente con este tema. La antena RFID sigue sin estar configurada y es horrible, cada vez que entra y sale una clienta pinta sin haber tocado la ropa.
Por favor podemos revisar esto? Al menos intentar que el pintado no sea tan molesto, quizá bajar intensidad volumen?
Muchísimas gracias!!
Estamos pendientes de recibir unos altavoces para el TPv de la tienda de Sant Cuga, nos confirmáis una vez estén enviados?
Por otro lado, siento ser insistente con este tema. La antena RFID sigue sin estar configurada y es horrible, cada vez que entra y sale una clienta pinta sin haber tocado la ropa.
Por favor podemos revisar esto? Al menos intentar que el pintado no sea tan molesto, quizá bajar intensidad volumen?
Muchísimas gracias!!
|
Maria Perez |
C/
Castanyer 29 |
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
Hola,
Ya se ha instalado el IDPOS2.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
{
"id": "10918000007565197",
"sla": null,
"mode": {
"id": "10918000000168268",
"name": "CAU",
"internal_name": "CAU"
},
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000193509",
"name": "Brownie (Tiendas)",
"site": {
"id": "10918000000170350"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": true,
"status": {
"id": "10918000000008029",
"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "Pendientes Sant Cugat",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
"id": "10918000000193262",
"name": "Hardware",
"deleted": false
},
"email_cc": [
"nuria.macias@browniespain.com"
],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": true,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000174063",
"name": "Maria Perez",
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"phone": null,
"mobile": null,
"email_id": "maria.perez@browniespain.com",
"sms_mail": null,
"job_title": "Store Manager",
"last_name": "Perez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"first_name": "Maria",
"user_scope": "internal_user",
"employee_id": "maria.perez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"display_id": "25714",
"is_overdue": false,
"is_trashed": false,
"message_id": "<3BE84C95-1A9D-462E-9F3D-495D11C8E8FB@browniespain.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se ha instalado el IDPOS2.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
"submitted_by": {
"id": "10918000000167008",
"name": "Sergio Marqués",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "sergio.marques@browniespain.com",
"sms_mail": null,
"job_title": "ERP Technician",
"last_name": "Marqués",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Sergio",
"user_scope": "internal_user",
"employee_id": "smarques",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1747997297228",
"display_value": "May 23, 2025 12:48 PM"
}
},
"technician": {
"id": "10918000000167008",
"name": "Sergio Marqués",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "sergio.marques@browniespain.com",
"sms_mail": null,
"job_title": "ERP Technician",
"last_name": "Marqués",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Sergio",
"user_scope": "internal_user",
"employee_id": "smarques",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n\n<div class=\"zm_6609081662486292449_parse_7417591728127391143\">\n<font size=\"2\">\n<div class=\"x_391468353PlainText\">Buenos días a todos,<br />\n<br />\nEstamos pendientes de recibir unos altavoces para el TPv de la tienda de Sant Cuga, nos confirmáis una vez estén enviados?<br />\n<br />\nPor otro lado, siento ser insistente con este tema. La antena RFID sigue sin estar configurada y es horrible, cada vez que entra y sale una clienta pinta sin haber tocado la ropa.<br />\n<br />\nPor favor podemos revisar esto? Al menos intentar que el pintado no sea tan molesto, quizá bajar intensidad volumen?<br />\n<br />\nMuchísimas gracias!!<br />\n</div>\n</font>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n </p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Maria Perez</strong></span><br />\n<span style=\"FONT-SIZE:8pt\"></span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_391468353socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_391468353socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962213&ACTION=FILE\" width=\"18\" height=\"18\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_391468353socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_391468353socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962214&ACTION=FILE\" width=\"18\" height=\"18\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_391468353socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_391468353socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962215&ACTION=FILE\" width=\"18\" height=\"18\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_391468353socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_391468353socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962216&ACTION=FILE\" width=\"18\" height=\"18\"></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain</span></span></span><br />\n</span>+34 932 377 066<br />\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\">+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; TEXT-DECORATION:none; COLOR:rgb(61, 61, 63)\">660039243</a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" title=\"\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"></a><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4962217&ACTION=FILE\" border=\"0\" alt=\"FIRMA_CORPORATIVA_MAIL.jpg\" style=\"font-family:Arial; font-size:9pt\"> \n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"></a> </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
"display_key": {
"value": "25714",
"display_value": "25714"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000241003",
"name": "Pc's"
},
"closure_info": {
"closure_code": {
"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1746609214712",
"display_value": "May 7, 2025 11:13 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010009",
"name": "Petición"
},
"time_elapsed": "8624000",
"assigned_time": {
"value": "1747222439836",
"display_value": "May 14, 2025 01:33 PM"
},
"resolved_time": {
"value": "1747997303697",
"display_value": "May 23, 2025 12:48 PM"
},
"completed_time": {
"value": "1748173674787",
"display_value": "May 25, 2025 01:47 PM"
},
"responded_time": {
"value": "1746617791481",
"display_value": "May 7, 2025 01:36 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 2,
"last_updated_time": {
"value": "1748173674801",
"display_value": "May 25, 2025 01:47 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"nuria.macias@browniespain.com"
],
"has_linked_requests": false,
"notification_status": "REQ_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}