#25690 · EXT: Re: colis perdu

{
  "id": "10918000007519927",
  "sla": {
    "id": "10918000000164165",
    "name": "SLA Soporte HQ"
  },
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": {
    "id": "10918000000199875",
    "name": "Brownie (HQ)",
    "site": {
      "id": "10918000000794001"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "EXT: Re: colis perdu",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [
    "contactstore@browniespain.com",
    "soporte@browniespain.com"
  ],
  "email_to": [
    "velizy2@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000005874231",
    "name": "Support",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "info@browniespain.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "Support",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "25690",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<LJ5EMWY29JR_6819e3252fe5c_7134e4233717b_sprut@zendesk.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\"><div>No e snuestro<br /></div></div>",
    "submitted_by": {
      "id": "10918000005497097",
      "name": "Marc De Mena",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "+34686456544",
      "email_id": "marc.mena.soporte@browniespain.com",
      "sms_mail": null,
      "job_title": "IT Manager",
      "last_name": "De Mena Tomé",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Marc",
      "user_scope": "internal_user",
      "employee_id": "marc.mena",
      "is_vip_user": true,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1746535450483",
      "display_value": "May 6, 2025 02:44 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_8525780532894623430_parse_3733449493889473714\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_509344814zd-comment\" dir=\"auto\">Bonjour Boutique Velizy 2,<br />\n&nbsp;<br />\nNous vous contactons afin de savoir si le problème a été résolu ou si vous rencontrez toujours des difficultés concernant le C&amp;C et la plateforme/programme.<br />\n&nbsp;<br />\nSi c'est toujours le cas, veuillez nous contacter par téléphone au +34 911 044 409.<br />\n&nbsp;<br />\nSi vous avez des questions, n'hésitez pas à nous contacter via notre nouveau WhatsApp +34 676 24 37 05 ou via notre chat de 9h à 18h.<br />\n&nbsp;<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/FR/contact?tipo=2\">Contact (browniespain.com)</a><br />\n&nbsp;<br />\nCordialement,<br />\n&nbsp;<br />\nÉquipe Brownie<br />\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_509344814zendesk_quote\">\n<div class=\"x_509344814zendesk_attr\">On April 14, 2025 at 10:49:25 AM UTC, info@browniespain.com wrote:<br />\n</div>\n<blockquote class=\"x_509344814zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_509344814zd-comment\" dir=\"auto\">Bonjour Boutique Velizy &quot;,<br />\n&nbsp;<br />\nPourriez-vous prendre contact avec le service client/support Brownie afin que nous puissons comprendre exactement le probleme lié au programme que vous rencontré et trouver une solution.<br />\n&nbsp;<br />\nNous attendons votre appel.<br />\n&nbsp;<br />\nSi vous avez des questions, n'hésitez pas à nous contacter via notre nouveau WhatsApp +34 676 24 37 05 ou via notre chat de 9h à 18h.<br />\n&nbsp;<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/FR/contact?tipo=2\">Contact (browniespain.com)</a><br />\n&nbsp;<br />\nCordialement,<br />\n&nbsp;<br />\nÉquipe Brownie<br />\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_509344814zendesk_quote\">\n<div class=\"x_509344814zendesk_attr\">On April 7, 2025 at 10:53:37 AM UTC, soporte@browniespain.com wrote:<br />\n</div>\n<blockquote class=\"x_509344814zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div class=\"x_509344814personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\">\n<div>Hola Velizy 2,<br />\n</div>\n<div>\n<div><br />\n</div>\n<div>Los temas relacionados con C&amp;C se ha de remitir a&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstore@browniespain.com\">contactstore@browniespain.com</a><br />\n</div>\n</div>\n<div>\n<div><br />\n</div>\n<div>Están en copia, por parte de soporte cerramos la incidencia.<br />\n</div>\n<div><br />\n</div>\n<div>Atentamente,<br />\n</div>\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_509344814null\">\n<br />\n</div>\n<div><b><u><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\">Título : <b>RE: EXT: Re: colis perdu</b>\n</span><br />\n</div>\n<div><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\">Descripción :\n<div dir=\"ltr\" class=\"zm_7935438333715103906_parse_3223716674479044608\">\n<pre style=\"margin:0px; padding-top:2px; padding-right:0.14em; padding-bottom:2px; width:270px\"><div class=\"x_246891228elementToProof\" style=\"direction:ltr; text-align:left; text-indent:0px; line-height:36px; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Buen día,<br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Creemos que esto es un problema con la plataforma, porque de hecho, ya no tenemos Click and Collect en la tienda a pesar de que todavía está marcado como &quot;en espera de recolección&quot; en la plataforma. Sin embargo, todos los clientes han recuperado sus paquetes.<br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">La señora que vino el sábado a recoger un paquete marcado como &quot;esperando recogida en tienda&quot; desde el 10 de marzo, no parecía preocupada y muy tranquila cuando buscamos y no encontramos su paquete. Dice que recibió un mensaje de texto, pero creemos que tal vez ya haya venido a recoger su paquete porque no nos queda nada en la tienda.<br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">¿Puedes comprobar en la plataforma por qué, a pesar de la validación con el código PIN, los pedidos click and recojo quedan &quot;esperando recogida en tienda&quot;?<br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">gracias de antemano,<br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_246891228elementToProof\" style=\"white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Clara, Brownie Velizy&nbsp;<br /></div></pre>\n<div id=\"x_246891228appendonsend\"><br />\n</div>\n<hr style=\"width:98%\">\n<div id=\"x_246891228divRplyFwdMsg\" dir=\"ltr\"><span class=\"x_509344814font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:11pt\"><span class=\"x_509344814colour\" style=\"color:rgb(0, 0, 0)\"><b>De :</b> Support &lt;info@browniespain.com&gt;<br />\n<b>Envoyé :</b> lundi 7 avril 2025 11:02<br />\n<b>À :</b> Velizy 2 &lt;velizy2@browniespain.com&gt;<br />\n<b>Objet :</b> EXT: Re: colis perdu</span></span></span>\n<div>&nbsp;<br />\n</div>\n</div>\n<div style=\"width:100% !important; margin:0; padding:0\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p><br />\n</p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"><br />\n</p>\n<div class=\"x_zd-comment\" dir=\"auto\">Bonjour Boutique Velizy 2,<br />\n&nbsp;<br />\nMerci d'avoir contacté Brownie.<br />\n&nbsp;<br />\nLe colis nous apparait comme délivré à la réception à &quot; ID TALABOT&quot;<br />\n<br />\n&nbsp;<b>Delivered To</b><br />\nBROWNIE.COM<br />\n2 L'EUROPE AVE<br />\nVELIZY-VILLACOUBLAY, 78140, FR<br />\n<br />\nPourriez-vous nous confirmé que le colis n'a pas été réceptionné par un employé ou un magasin voisin (UPS à tendance à laisser les paquets à des adresses voisines).<br />\n&nbsp;<br />\nDans le cas de non réception &nbsp;nous ouvrirons une plainte auprès d'UPS et procèderont au remboursement.<br />\n&nbsp;<br />\nSi vous avez des questions, n'hésitez pas à nous contacter via notre nouveau WhatsApp +34 676 24 37 05 ou via notre chat de 9h à 18h.<br />\n&nbsp;<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/FR/contact?tipo=2\">Contact (browniespain.com)</a><br />\n&nbsp;<br />\nCordialement,<br />\n&nbsp;<br />\nÉquipe Brownie<br />\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; margin:10px 0px 14px; border-top:1px solid rgb(238, 238, 238); color:rgb(170, 170, 170)\">\n<br />\n</div>\n<div class=\"x_zendesk_quote\">\n<div class=\"x_zendesk_attr\">On April 5, 2025 at 2:45:38 PM UTC, velizy2@browniespain.com wrote:<br />\n</div>\n<blockquote class=\"x_zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div class=\"x_WordSection1\">\n<p class=\"x_MsoNormal\">Hola tenemos esta clienta&nbsp; <b>CO0565716 - OBBSSAJEXCharlotte ADAM05-03-2025Disponible en magasin10-03-2025&nbsp;que esta notificada llegado en tienda pero no habemos nunca recibido este producto en tienda, habeis remborsado la chica\n o no&nbsp;?</b><br />\n</p>\n</div>\n<span class=\"x_509344814colour\" style=\"color:rgb(255, 255, 255)\">[LJ5EMW-Y29JR]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div><br />\n</div>\n</div>\n<p><br />\n</p>\n<div style=\"width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:Calibri; text-align:left; background-color:rgb(255, 235, 156); color:black\">\n<span class=\"x_509344814colour\" style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.<br />\n</div>\n<br />\n<p><br />\n</p>\n</div>\n</div>\n</span><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_509344814null\">\n<br />\n</div>\n<div><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; letter-spacing:normal; orphans:2; text-transform:none; white-space:normal; widows:2; word-spacing:0px; width:375pt; color:rgb(32, 31, 30); background-color:rgb(255, 255, 255)\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_509344814font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:11pt\"><b><span class=\"x_509344814colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_509344814colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:blue\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_509344814ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a><span class=\"x_509344814colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:blue\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_509344814ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a><span class=\"x_509344814colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:blue\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_509344814ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a><span class=\"x_509344814colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:blue\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_509344814ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border-top:none; border-right:none; border-bottom:none; border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_509344814font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:11pt\"><span class=\"x_509344814colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_509344814font\" style=\"font-family:inherit\"><span class=\"x_509344814size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_509344814font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:blue\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><img border=\"0\" width=\"3.9062in\" height=\"1.0416in\" class=\"x_509344814ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:3.9062in; height:1.0416in\"></span></span></span></a><span class=\"x_509344814colour\" style=\"color:inherit\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">&nbsp;\n &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:blue\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.8541in\" height=\"0.8645in\" class=\"x_509344814ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.8541in; height:0.8645in\"></span></span></span></a><span class=\"x_509344814colour\" style=\"color:inherit\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:9pt\">&nbsp;</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_509344814font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:11pt\"><span class=\"x_509344814colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_509344814font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_509344814colour\" style=\"color:rgb(5, 99, 193)\"><span class=\"x_509344814font\" style=\"font-family:inherit\"><span class=\"x_509344814size\" style=\"font-size:inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"font-size:15px; font-style:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; color:rgb(32, 31, 30); background-color:rgb(255, 255, 255)\"><span class=\"x_509344814colour\" style=\"color:inherit\"><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\"><span class=\"x_509344814size\" style=\"font-size:13px\">NOTA:</span></span></span></b><span class=\"x_509344814highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_509344814colour\" style=\"color:rgb(32, 31, 30)\"><span class=\"x_509344814font\" style=\"font-family:verdana, sans-serif\"><span><span class=\"x_509344814size\" style=\"font-size:13px\">&nbsp;</span></span><span class=\"x_509344814size\" style=\"font-size:13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n<br />\n</div>\n</div>\n</blockquote>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_509344814zd_encoded_id\">[LJ5EMW-Y29JR]</span>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_509344814zd_encoded_id\">[LJ5EMW-Y29JR]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
  "display_key": {
    "value": "25690",
    "display_value": "25690"
  },
  "due_by_time": {
    "value": "1746699888101",
    "display_value": "May 8, 2025 12:24 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1746527087367",
    "display_value": "May 6, 2025 12:24 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1746535450483",
    "display_value": "May 6, 2025 02:44 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1746535450483",
    "display_value": "May 6, 2025 02:44 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "contactstore@browniespain.com",
    "velizy2@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1746613487734",
    "display_value": "May 7, 2025 12:24 PM"
  },
  "request_template_checklist_ids": []
}