#25628 · incidencia
ID interno: 10918000007519191
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/5/25, 11:05
Resuelto
5/5/25, 6:54
Actualizado
7/5/25, 7:40
Asignado
May 5, 2025 08:14 AM
Respondido
May 5, 2025 08:54 AM
Completado
May 7, 2025 09:40 AM
First resp. due
May 6, 2025 08:00 AM
Due by
May 7, 2025 08:00 AM
Tiempo de resolución
43.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, os comento, el día 29 /04 la tienda Zielo no tenía internet, para realizar las ventas por los tvps por lo cual a primeras horas de mañana se realizó ventas manuales, se notificó a soporte y nos resolvió la incidencia, en la tarde al pasar las
ventas manualmente por el tpv para obtener el ticket se pasó una venta 2 veces de 165,70€, por otro lado, al día siguiente 30/04 se pasó 2 dos ventas manuales que fueron realizadas con vale, por lo cual no cuadra en la declaración de cierre.
el 28 se realizo una venta de 547,70€ que se pasó por el tvp 1 el dia 29
el día 30 se también se paso por el tvp, dos ventas de 29/04 que fueron realizadas con vale dando la diferencia en efectivo
-29,90€
19,90vale
10 en efectivo
-92,80
vale de 9,95
efectivo 82,85
Por los cual las declaraciones de efectivo y tarjeta de los dos días no están correctas.
Gracias
disculpad las molestias
Resolución
Hola
Cierro ticket gracias por el feedback lo tenemos en cuenta.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola <br /></div><div><br /></div><div>Cierro ticket gracias por el feedback lo tenemos en cuenta.<br /></div><div><br /></div><div>Un saludo.<br /></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4634769669023538659_parse_7457131968779394248\">\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días, os comento, el día 29 /04 la tienda Zielo no tenía internet, para realizar las ventas por los tvps por lo cual a primeras horas de mañana se realizó ventas manuales, se notificó a soporte y nos resolvió la incidencia, en la tarde al pasar las\n ventas manualmente por el tpv para obtener el ticket se pasó una venta 2 veces de 165,70€, por otro lado, al día siguiente 30/04 se pasó 2 dos ventas manuales que fueron realizadas con vale, por lo cual no cuadra en la declaración de cierre. </div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nel 28 se realizo una venta de 547,70€ que se pasó por el tvp 1 el dia 29 </div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nel día 30 se también se paso por el tvp, dos ventas de 29/04 que fueron realizadas con vale dando la diferencia en efectivo</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n-29,90€</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n19,90vale</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n10 en efectivo </div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n-92,80</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nvale de 9,95</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nefectivo 82,85</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n Por los cual las declaraciones de efectivo y tarjeta de los dos días no están correctas.</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias </div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\ndisculpad las molestias </div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_9430343elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n </div>\n</div>",
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