#25544 · ELIMINAR CLIENTES-EMPLEADOS
ID interno: 10918000007465151
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/4/25, 12:08
Resuelto
29/4/25, 14:08
Actualizado
1/5/25, 14:37
Asignado
Apr 29, 2025 03:31 PM
Respondido
Apr 29, 2025 04:08 PM
Completado
May 1, 2025 04:37 PM
First resp. due
Apr 30, 2025 02:08 PM
Due by
May 2, 2025 02:08 PM
Tiempo de resolución
2.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Esta mañana han mandado un email sobre los descuentos de empleados de poner STAFF, he revisado en clientes al equipo actual de Valladolid y necesitaría por favor que me hicierais una limpieza y poder dar de alta nuevamente para que solo exista uno.
- ANDREA HERNANZ VELASCO TLFN: 664-52-06-22 ( DUPLICADO DOS VECES)
- TAMARA NIETO CANTALAPIEDRA TLFN: 675-13-16-32 ( DUPLICADO TRES VECES) Y TAMBIEN ESTA METIDA ANDREA CON MI TELEFONO.
Así quedaría todo en orden y correcto.
Muchísimas gracias
Tamara nieto
Resolución
JSON crudo (detalle completo)
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