#25521 · RE: TPVS

ID interno: 10918000007436291

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Comunicaciones

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

ECI Bilbao

Técnico

N1 Support

Departamento

Tiendas

Request Type

Incidencia

Creado

29/4/25, 7:07

Resuelto

29/4/25, 8:26

Actualizado

29/4/25, 8:26

Asignado

Apr 29, 2025 10:00 AM

Respondido

Apr 29, 2025 10:26 AM

Completado

Apr 29, 2025 10:26 AM

First resp. due

Apr 30, 2025 09:07 AM

Due by

May 2, 2025 09:07 AM

Tiempo de resolución

1.3 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Buenos dias Eliana,

 

Te estoy intentando llamar, pero te estarán entrando muchas llamadas. Nosotras en nuestro caso en ECI Bilbao pudimos cerrar correctamente pero no nos deja conectarnos al servidor ya que nos pide una contraseña y no sabemos cual es ya que nunca nos la había pedido.

 

Si nos la podéis facilitar os lo agradezco,

 

Muchas gracias,

Andrea.

 

De: Eliana Garcia <eliana.garcia@browniespain.com>
Enviado el: martes, 29 de abril de 2025 9:01
Para: Tiendas España <tiendasespana@browniespain.com>; Tiendas Portugal <tiendasportugal@browniespain.com>; Tiendas Francia <tiendasfrancia@browniespain.com>
CC: Area Manager <areamanager@browniespain.com>; Store Managers <storemanagers@browniespain.com>; Javier Gonzalez <javier.gonzalez@browniespain.com>; Maria Bultó <maria.bulto@browniespain.com>; Sergio Marqués Toribio <sergio.marques@browniespain.com>
Asunto: TPVS

 

Buenos días, equipos

Como sabéis, ayer sufrimos una caída eléctrica que afectó a varios países de Europa, lo que provocó que muchos TPVs se quedaran sin cerrar correctamente.

Las tiendas que hayáis registrado las ventas de forma manual, por favor, pasad las ventas pendientes y realizad el cierre de caja. Posteriormente, volved a declarar la caja del día de hoy.

Si no os funciona el LS Retail (pantalla de pagos), comprobad que el dispositivo NUC (adjunto foto) esté encendido: la luz debe estar en color azul. Si no es así, encendedlo y esperad entre 5 y 10 minutos antes de volver a abrir el LS Retail y declarar la apertura de caja.

 

 Estamos atentos para resolver cualquier duda que podáis tener, espero que estéis tod@s bien 💗

Un saludo.

 

Eliana Garcia
Retail Project Operations

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 140
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250408.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

-
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1655708587361220447_parse_1752882152491969258\">\n<div class=\"x_66681359WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Buenos dias Eliana,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Te estoy intentando llamar, pero te estarán entrando muchas llamadas. Nosotras en nuestro caso en ECI Bilbao pudimos cerrar correctamente pero no\n nos deja conectarnos al servidor ya que nos pide una contraseña y no sabemos cual es ya que nunca nos la había pedido.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Si nos la podéis facilitar os lo agradezco,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Muchas gracias,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Andrea.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Eliana Garcia &lt;eliana.garcia@browniespain.com&gt;\n<br />\n<b>Enviado el:</b> martes, 29 de abril de 2025 9:01<br />\n<b>Para:</b> Tiendas España &lt;tiendasespana@browniespain.com&gt;; Tiendas Portugal &lt;tiendasportugal@browniespain.com&gt;; Tiendas Francia &lt;tiendasfrancia@browniespain.com&gt;<br />\n<b>CC:</b> Area Manager &lt;areamanager@browniespain.com&gt;; Store Managers &lt;storemanagers@browniespain.com&gt;; Javier Gonzalez &lt;javier.gonzalez@browniespain.com&gt;; Maria Bultó &lt;maria.bulto@browniespain.com&gt;; Sergio Marqués Toribio &lt;sergio.marques@browniespain.com&gt;<br />\n<b>Asunto:</b> TPVS</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"x_66681359elementtoproof\" style=\"background:white\"><span style=\"font-size:11.5pt; font-family:&quot;Segoe UI&quot;, sans-serif; color:black\"><img width=\"1236\" height=\"176\" style=\"width:12.875in; height:1.8333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875140&amp;ACTION=FILE\"></span></p>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Buenos días, equipos</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Como sabéis, ayer sufrimos una caída eléctrica que afectó a varios países de Europa, lo que provocó que muchos TPVs se quedaran sin cerrar correctamente.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Las tiendas que hayáis registrado las ventas de forma manual, por favor, pasad las ventas pendientes y realizad el cierre de caja. Posteriormente, volved a declarar la caja del día de hoy.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Si no os funciona el LS Retail (pantalla de pagos), comprobad que el dispositivo NUC (adjunto foto) esté encendido: la luz debe estar en color azul. Si no es así, encendedlo y esperad entre 5 y 10 minutos antes\n de volver a abrir el LS Retail y declarar la apertura de caja.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\"><img width=\"278\" height=\"374\" style=\"width:2.8958in; height:3.8958in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875141&amp;ACTION=FILE\"></span><span style=\"color:black\"></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;Estamos atentos&nbsp;para resolver cualquier duda que podáis tener, espero que estéis tod@s bien\n</span><span style=\"font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">💗</span><span style=\"color:black\"></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Un saludo.</span></p>\n</div>\n<div id=\"x_66681359Signature\">\n<p style=\"margin-bottom:5pt\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_66681359MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr style=\"height:59.2pt\">\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm; height:59.2pt\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Eliana Garcia</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Retail Project Operations</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" id=\"x_66681359OWA2640987d-1096-0b92-9766-5c2ca2ab95c4\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875142&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" id=\"x_66681359OWA8c356fb6-3477-b2b9-1748-bf1cdd238a20\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875143&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_66681359OWA3cb6aae6-bf0c-5bcf-64a3-6803817f18c7\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875144&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_66681359OWA7668acc5-e887-447d-c085-f2603a90c4e5\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875145&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt; height:59.2pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_66681359OWA83a1a43d-149d-1ced-429d-ae0c5e72b1ec\"><span style=\"color:rgb(61, 61, 63)\">140</span></a><br />\n</span><span style=\"font-size:9pt; color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_66681359OWA708dccc9-77fd-04f0-5e38-5bed0fbd3436\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr style=\"height:76.95pt\">\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm; height:76.95pt\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4875146&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250408.jpg\"></span><span style=\"font-size:9pt\">&nbsp; &nbsp;\n &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr style=\"height:86.85pt\">\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm; height:86.85pt\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n</div>",
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