#25500 · PAMPLONA CARLOS III
ID interno: 10918000007436073
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/4/25, 7:46
Resuelto
29/4/25, 8:49
Actualizado
29/4/25, 8:49
Asignado
Apr 28, 2025 10:02 AM
Respondido
Apr 28, 2025 10:48 AM
Completado
Apr 29, 2025 10:49 AM
First resp. due
Apr 29, 2025 09:46 AM
Due by
Apr 30, 2025 09:46 AM
Tiempo de resolución
25.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas,
me habéis configurado el servidor en el TPV 3, pero no tengo acceso a tiendas\general\
eso no está configurado
y el acceso a Pamplona de la carpeta, he colgado los horarios pero no me deja acceder a ellos,
me pone que no tengo acceso.
si me lo podéis revisar porfa
por otro lado, se instaló la aplicación para hacer los TAXFREE, pero cuando lo hacemos no sale el código de barras que tiene que salir.
si me podéis revisar esto.
y para terminar, los cajones de los tpv no se abren cuando se cobra en efectivo, los tenemos que abrir con la llave, Sergio lo estuvo mirando y quedó que me enviabais unos nuevos. ¿Es esto correcto?
un saludo
alicia
Resolución
-
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4485686544255266898_parse_3760565402557344056\">\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas,</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nme habéis configurado el servidor en el TPV 3, pero no tengo acceso a tiendas\\general\\</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\neso no está configurado</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\ny el acceso a Pamplona de la carpeta, he colgado los horarios pero no me deja acceder a ellos,</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nme pone que no tengo acceso.</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nsi me lo podéis revisar porfa</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\npor otro lado, se instaló la aplicación para hacer los TAXFREE, pero cuando lo hacemos no sale el código de barras que tiene que salir.</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nsi me podéis revisar esto.</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\ny para terminar, los cajones de los tpv no se abren cuando se cobra en efectivo, los tenemos que abrir con la llave, Sergio lo estuvo mirando y quedó que me enviabais unos nuevos. ¿Es esto correcto?</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nun saludo </div>\n<div class=\"x_297913306elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nalicia</div>\n</div>",
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