#25490 · sistema
ID interno: 10918000007414139
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/4/25, 17:19
Resuelto
29/4/25, 14:18
Actualizado
1/5/25, 14:37
Asignado
Apr 29, 2025 12:50 PM
Respondido
Apr 29, 2025 04:18 PM
Completado
May 1, 2025 04:37 PM
First resp. due
Apr 29, 2025 08:00 AM
Due by
Apr 30, 2025 08:00 AM
Tiempo de resolución
45.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
¡Hola!
Buenas tardes,
Estoy teniendo problemas para vender productos que tienen descuento en la web, pero por alguna razón no figuran en la lista enviada previamente por correo electrónico. Sin embargo, en la web aparecen rebajados junto con los demás listados, ambos con etiqueta
roja.
Los artículos llegan a la caja y no pasan con el valor del descuento.
Tengo un problema con este artículo, pero también con otros.
https://www.browniespain.com/PT/precios-especiales-ropa/105754-jeans-tachas-retas.html
Estoy realizando una venta de este articulo y además de no pasar por el valor supuesto, por haber un descuento en la pagina web, el cliente también quiso pagar con una tarjeta de regalo y le apareció un mensaje que decía "este pago no estaba disponible en su
estado", como muestro en el video adjunto.
¿Como puedo resolver esto y realizar la compra?
Un saludo,
Matilde Monteiro
Brownie Braga
Resolución
Hola chicas
Esto solo es valido en web
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8501862068314825007_parse_3049531946183564074\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">¡Hola!</span>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n Buenas tardes,</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEstoy teniendo problemas para vender productos que tienen descuento en la web, pero por alguna razón no figuran en la lista enviada previamente por correo electrónico. Sin embargo, en la web aparecen rebajados junto con los demás listados, ambos con etiqueta\n roja.</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLos artículos llegan a la caja y no pasan con el valor del descuento.</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nTengo un problema con este artículo, pero también con otros.</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nhttps://www.browniespain.com/PT/precios-especiales-ropa/105754-jeans-tachas-retas.html</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEstoy realizando una venta de este articulo y además de no pasar por el valor supuesto, por haber un descuento en la pagina web, el cliente también quiso pagar con una tarjeta de regalo y le apareció un mensaje que decía "este pago no estaba disponible en su\n estado", como muestro en el video adjunto.</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Como puedo resolver esto y realizar la compra?</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo,</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMatilde Monteiro</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBrownie Braga</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1760937146elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>",
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