#25463 · Cuenta ZOHO - Sofia Morais Norte shopping
ID interno: 10918000007391363
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
25/4/25, 9:14
Resuelto
29/4/25, 14:31
Actualizado
1/5/25, 14:37
Asignado
Apr 25, 2025 11:25 AM
Respondido
Apr 29, 2025 04:31 PM
Completado
May 1, 2025 04:37 PM
First resp. due
Apr 28, 2025 11:14 AM
Due by
Apr 29, 2025 11:14 AM
Tiempo de resolución
101.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días,
quería pedir vuestra ayuda con el tema de la app ZOHO, tengo la app instalada en mi teléfono y tenia grbada las credenciales con mi email corporativo y su pastor, pero he dejado de tener acceso. Ya he intentado varias formas de acceder pero no me deja, me podrían
ayudar con el acceso?
Me ha dicho Katia de contabilidad que, probablemente, tendria que eliminar la cuenta y volver a crearla, pero me dicen algo 🙏
¡Muchas gracias!
Un saludo,
Sofia Morais
Resolución
Hola Sofia,
He eliminado el usuario para que podáis darlo de nuevo de alta en la plataforma y pueda acceder de 0.
Cualquier problema que pueda haber al respecto me decís.
Saludos,
Marc
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Hola Sofia,<br /></div><div><br /></div><div>He eliminado el usuario para que podáis darlo de nuevo de alta en la plataforma y pueda acceder de 0.<br /></div><div><br /></div><div>Cualquier problema que pueda haber al respecto me decís.<br /></div><div><br /></div><div>Saludos,<br /></div><div>Marc<br /></div><div><br /></div><div><br /></div></div>",
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