#25403 · ERROR BAJADA ETIQUETA BLANCA
ID interno: 10918000007380149
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
23/4/25, 11:58
Resuelto
24/4/25, 15:16
Actualizado
26/4/25, 15:35
Asignado
Apr 24, 2025 08:45 AM
Respondido
Apr 24, 2025 09:17 AM
Completado
Apr 26, 2025 05:35 PM
First resp. due
Apr 24, 2025 01:58 PM
Due by
Apr 25, 2025 01:58 PM
Tiempo de resolución
27.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Hola,
Estamos intentando hacer una bajada de etiqueta blanca de las siguientes referencias con entrada en vigor el 25/04:
|
S25-0373-010-103
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S25-0373-029-100
|
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S25-0373-021-100
|
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S25-0665-003-500
|
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S25-0665-002-100
|
Sin embargo, nos sigue dando el siguiente error al cambiar el PVP en la cabecera de la ficha de producto:
Por favor, ¿nos podríais indicar como solucionarlo?
Gracias!
|
C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Resolución
Se envía las intrucciones al usuario
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8793657266473405323_parse_5964013922747187027\">\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHola,</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nEstamos intentando hacer una bajada de etiqueta blanca de las siguientes referencias con entrada en vigor el 25/04:</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:118.062px; height:22px; text-align:center; white-space:nowrap; border-width:0.5pt; border-style:solid; border-color:initial; vertical-align:bottom\">\n<div style=\"text-align:center; white-space:nowrap; font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nS25-0373-010-103</div>\n</td>\n</tr>\n<tr>\n<td style=\"width:118.062px; height:22px; text-align:center; white-space:nowrap; border-right:0.5pt solid; border-bottom:0.5pt solid; border-left:0.5pt solid; vertical-align:bottom\">\n<div style=\"text-align:center; white-space:nowrap; font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nS25-0373-029-100</div>\n</td>\n</tr>\n<tr>\n<td style=\"width:118.062px; height:22px; text-align:center; white-space:nowrap; border-right:0.5pt solid; border-bottom:0.5pt solid; border-left:0.5pt solid; vertical-align:bottom\">\n<div style=\"text-align:center; white-space:nowrap; font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nS25-0373-021-100</div>\n</td>\n</tr>\n<tr>\n<td style=\"width:118.062px; height:22px; text-align:center; white-space:nowrap; border-right:0.5pt solid; border-bottom:0.5pt solid; border-left:0.5pt solid; vertical-align:bottom\">\n<div style=\"text-align:center; white-space:nowrap; font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nS25-0665-003-500</div>\n</td>\n</tr>\n<tr>\n<td style=\"width:118.062px; height:22px; text-align:center; white-space:nowrap; border-right:0.5pt solid; border-bottom:0.5pt solid; border-left:0.5pt solid; vertical-align:bottom\">\n<div style=\"text-align:center; white-space:nowrap; font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nS25-0665-002-100</div>\n</td>\n</tr>\n</tbody>\n</table>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nSin embargo, nos sigue dando el siguiente error al cambiar el PVP en la cabecera de la ficha de producto:</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<img width=\"569\" height=\"287\" style=\"width:569px; height:287px; max-width:666px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829144&ACTION=FILE\"></div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nPor favor, ¿nos podríais indicar como solucionarlo?</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias!</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:ARIAL; font-size:10pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:ARIAL; font-size:10pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_1807544663Signature\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:80px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p style=\"font-size:9pt\"><span style=\"font-weight:bolder\">Ana Climent</span><br />\n<span style=\"font-size:8pt\">Assistant Buyer</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" id=\"x_1807544663OWA957b27d1-7384-58da-0a3b-59499460de81\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829145&ACTION=FILE\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" id=\"x_1807544663OWA6cde93ae-2bce-55a4-0d31-0cd5ef645204\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829146&ACTION=FILE\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_1807544663OWAd36a9d2c-445f-a06b-276b-191a22d95e63\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829147&ACTION=FILE\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_1807544663OWA59b79ba2-d9fa-ddd5-eeb0-0a6e77fe0e6d\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829148&ACTION=FILE\"></a></p>\n</td>\n<td style=\"width:270px; height:80px; border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1807544663OWA9f4a05bc-2491-122b-57da-a4719572b96e\" class=\"x_1807544663OWAAutoLink\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n681123262</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_1807544663OWA662b75ee-c67f-7ce9-25d3-f17820eed0c2\" class=\"x_1807544663OWAAutoLink\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:103px; vertical-align:middle\">\n<p style=\"font-size:9pt\"><img alt=\"FIRMA_CORPORATIVA_MAIL_20250408.jpg\" style=\"margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829149&ACTION=FILE\"> \n </p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:121px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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