#25403 · ERROR BAJADA ETIQUETA BLANCA

ID interno: 10918000007380149

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Pricing

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Ana Climent

Técnico

Piero Belletich

Departamento

Request Type

Incidencia

Creado

23/4/25, 11:58

Resuelto

24/4/25, 15:16

Actualizado

26/4/25, 15:35

Asignado

Apr 24, 2025 08:45 AM

Respondido

Apr 24, 2025 09:17 AM

Completado

Apr 26, 2025 05:35 PM

First resp. due

Apr 24, 2025 01:58 PM

Due by

Apr 25, 2025 01:58 PM

Tiempo de resolución

27.3 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Hola,

Estamos intentando hacer una bajada de etiqueta blanca de las siguientes referencias con entrada en vigor el 25/04:

S25-0373-010-103
S25-0373-029-100
S25-0373-021-100
S25-0665-003-500
S25-0665-002-100

Sin embargo, nos sigue dando el siguiente error al cambiar el PVP en la cabecera de la ficha de producto:


Por favor, ¿nos podríais indicar como solucionarlo?

Gracias!


Ana Climent
Assistant Buyer

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 681123262
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250408.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

Se envía las intrucciones al usuario
JSON crudo (detalle completo)
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font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<img width=\"569\" height=\"287\" style=\"width:569px; height:287px; max-width:666px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829144&amp;ACTION=FILE\"></div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nPor favor, ¿nos podríais indicar como solucionarlo?</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias!</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:ARIAL; font-size:10pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1807544663elementToProof\" style=\"font-family:ARIAL; font-size:10pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_1807544663Signature\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:80px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p style=\"font-size:9pt\"><span style=\"font-weight:bolder\">Ana Climent</span><br />\n<span style=\"font-size:8pt\">Assistant Buyer</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" id=\"x_1807544663OWA957b27d1-7384-58da-0a3b-59499460de81\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829145&amp;ACTION=FILE\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" id=\"x_1807544663OWA6cde93ae-2bce-55a4-0d31-0cd5ef645204\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829146&amp;ACTION=FILE\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_1807544663OWAd36a9d2c-445f-a06b-276b-191a22d95e63\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829147&amp;ACTION=FILE\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_1807544663OWA59b79ba2-d9fa-ddd5-eeb0-0a6e77fe0e6d\" class=\"x_socialLink OWAAutoLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829148&amp;ACTION=FILE\"></a></p>\n</td>\n<td style=\"width:270px; height:80px; border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1807544663OWA9f4a05bc-2491-122b-57da-a4719572b96e\" class=\"x_1807544663OWAAutoLink\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n681123262</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_1807544663OWA662b75ee-c67f-7ce9-25d3-f17820eed0c2\" class=\"x_1807544663OWAAutoLink\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:103px; vertical-align:middle\">\n<p style=\"font-size:9pt\"><img alt=\"FIRMA_CORPORATIVA_MAIL_20250408.jpg\" style=\"margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4829149&amp;ACTION=FILE\">&nbsp; &nbsp;\n &nbsp;&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:121px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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