#25362 · Actualizacion token nedap en tiendas
ID interno: 10918000007358403
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
22/4/25, 8:21
Resuelto
22/4/25, 8:21
Actualizado
22/4/25, 8:21
Asignado
Apr 22, 2025 10:21 AM
Respondido
Apr 22, 2025 10:21 AM
Completado
Apr 22, 2025 10:21 AM
First resp. due
Apr 23, 2025 10:21 AM
Due by
Apr 24, 2025 10:21 AM
Tiempo de resolución
0.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Actualizadas las siguientes tiendas:
| M007016 | PALMA DE MALLORCA |
| M007018 | VALENCIA JORGE JUAN |
| M007020 | BILBAO ERCILLA |
| M007021 | FUENCARRAL OLD |
| M007022 | SANTANDER |
| M007024 | ZARAGOZA |
| M007025 | RAMBLA CATALUNYA |
| M007026 | NORTE SHOPPING PORTO |
| M007027 | SAN SEBASTIAN |
| M007028 | SEVILLA |
| M007029 | OVIEDO |
| M007030 | ONLINE ESPAÑA |
| M007031 | HERMOSILLA |
| M007033 | VALENCIA AQUA |
| M007034 | LA CORUÑA |
| M007037 | VIGO |
| M007038 | AMOREIRAS |
| M007039 | ANDORRA PYRENEES |
| M007040 | OEIRAS PARQUE |
| M007041 | CHIADO |
| M007046 | COLOMBO |
| M007049 | LA ROCA VILLAGE |
| M007051 | MARQUES DE SOARES |
| M007052 | AVEIRO |
| M007053 | CASCAIS |
| M007054 | BRAGA |
| M007056 | AEROPUERTO |
| M007061 | BILBAO GRAN VIA |
| M007062 | PUERTO VENECIA |
| M007064 | GARBERA |
| M007065 | FUENCARRAL NEW |
Resolución
revisado
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