#25361 · Incidencia recepción de mercancía ECI - PALMA DA MALLORCA
ID interno: 10918000007345107
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Intercambio ficheros OL
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/4/25, 7:45
Resuelto
22/4/25, 8:36
Actualizado
24/4/25, 9:34
Asignado
Apr 22, 2025 10:12 AM
Respondido
Apr 22, 2025 10:36 AM
Completado
Apr 24, 2025 11:34 AM
First resp. due
Apr 23, 2025 09:45 AM
Due by
Apr 24, 2025 09:45 AM
Tiempo de resolución
0.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Al intentar recepcionar la mercancía utilizando la zebra y escaneando las cajas recibidas, no me reconoce ningún articulo recibido, a pesar de que si corresponden con lo pendiente y previsto de recibir.
El sistema indica un 0% recepcionado, aunque la mercancía es correcta. He revisado varias veces y sigue sin reconocerla.
Agradecería si podéis ayudarnos a resolver esta incidencia lo antes posible para poder finalizar correctamente la recepción.
¡Quedo atenta a vuestra respuesta!
Gracias de antemano;
Eci Palma de Mallorca
BrownieSpain
Resolución
Buenos días,
Cierro ticket ya que hemos solventado la incidencia.
Un saludo.
JSON crudo (detalle completo)
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