#25333 · Error en el proceso de desalarmado en TPV
ID interno: 10918000007335001
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/4/25, 6:07
Resuelto
22/4/25, 9:01
Actualizado
24/4/25, 9:34
Asignado
Apr 22, 2025 10:59 AM
Respondido
Apr 22, 2025 11:00 AM
Completado
Apr 24, 2025 11:34 AM
First resp. due
Apr 22, 2025 08:07 AM
Due by
Apr 23, 2025 08:07 AM
Tiempo de resolución
26.9 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Nos encontramos con un inconveniente en los tpv, la lectura de los productos se realiza correctamente, pero al momento de emitir el ticket, antes de que este sea impreso, aparece la leyenda:
“Error en el proceso de desalarmado”
(Adjunto captura de pantalla)
Ya reiniciamos los equipos, pero el problema persiste.
Esperamos una pronta respuesta, ya que todos los productos están saliendo sin desalarmar.
Aguardamos indicaciones, gracias.
Saludos
Resolución
Hola,
Ya no deberías tener problemas ya con Nedap .
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya no deberías tener problemas ya con Nedap .</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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