#25311 · Error inventario
ID interno: 10918000007287129
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/4/25, 13:01
Resuelto
22/4/25, 8:48
Actualizado
24/4/25, 11:29
Asignado
Apr 22, 2025 08:26 AM
Respondido
Apr 22, 2025 10:48 AM
Completado
Apr 24, 2025 11:34 AM
First resp. due
Apr 18, 2025 03:01 PM
Due by
Apr 21, 2025 03:01 PM
Tiempo de resolución
115.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola, buenas tardes, en Aqua nos aparecen unas referencias antiguas en los inventarios.
Son:
EAW20019
SMS20014
S22-0489-015-508
Esas referencias no están en tienda, no hemos encontrado ninguna etiqueta extraviada.
Cuando hacemos el inventario nos salen en el stock y nos da una diferencia en negativo. Se supone que se debería ajustar automáticamente y quedarse a 0, pero hemos revisado, y se cargan de nuevo al stock, vuelve a aparecer como si tuviéramos 1 de cada, cuando
no es así.
Hemos forzado el ajuste en negativo manualmente, a ver si dejan de aparecer, pero comprobándolo de nuevo, se han cargado de repente otra vez en nuestro stock.
¿Habría alguna manera de solucionar esto y que dejasen de cargarse solas en el stock?
Gracias.
Un saludo.
Resolución
Buenos días, Chicas
Esto son etiquetas antiguas que os le esporádicamente ya que están por ahí, la única forma de solucionar es que busquéis exhaustivamente las etiquetas y intentéis eliminarla ( destruirla ) de lo contrario siempre aparecerán estas etiquetas, con la reforma la mayoría de las machas que teníais desaparecieron pero estas no.
Por favor intentad buscarlas o ubicarlas para destruirlas o en caso tal de leerlas siempre para no tener error con estas prendas.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, Chicas<br /></div><div><br /></div><div><br /></div><div>Esto son etiquetas antiguas que os le esporádicamente ya que están por ahí, la única forma de solucionar es que busquéis exhaustivamente las etiquetas y intentéis eliminarla ( destruirla ) de lo contrario siempre aparecerán estas etiquetas, con la reforma la mayoría de las machas que teníais desaparecieron pero estas no.<br /></div><div><br /></div><div>Por favor intentad buscarlas o ubicarlas para destruirlas o en caso tal de leerlas siempre para no tener error con estas prendas.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6740501910225993879_parse_3671152419320210846\">\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola, buenas tardes, en Aqua nos aparecen unas referencias antiguas en los inventarios.</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSon:</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEAW20019</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSMS20014</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nS22-0489-015-508</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEsas referencias no están en tienda, no hemos encontrado ninguna etiqueta extraviada.</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCuando hacemos el inventario nos salen en el stock y nos da una diferencia en negativo. Se supone que se debería ajustar automáticamente y quedarse a 0, pero hemos revisado, y se cargan de nuevo al stock, vuelve a aparecer como si tuviéramos 1 de cada, cuando\n no es así.</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHemos forzado el ajuste en negativo manualmente, a ver si dejan de aparecer, pero comprobándolo de nuevo, se han cargado de repente otra vez en nuestro stock.</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Habría alguna manera de solucionar esto y que dejasen de cargarse solas en el stock?</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias.</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo.</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_544315198elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>",
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