#25293 · PAQUETE OFFICE
ID interno: 10918000007287021
Estado
Cerrada
Prioridad
Normal
Urgencia
Baja
Impacto
Afecta a un Grupo
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/4/25, 14:33
Resuelto
7/5/25, 10:44
Actualizado
9/5/25, 11:41
Asignado
Apr 17, 2025 09:41 AM
Respondido
Apr 24, 2025 11:08 AM
Completado
May 9, 2025 01:41 PM
First resp. due
Apr 17, 2025 04:33 PM
Due by
Apr 18, 2025 04:33 PM
Tiempo de resolución
500.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenas tardes,
Me ha comentado Marina ( mi área manager) que os consultara si en mi ordenador personal me podías instalar el paquete office para poder acceder sobre todo al Excel ya que lo necesitaría para poder hacer Horario, fichas de modificaciones...
Aunque como os digo es mío personal es donde hago todo lo relacionado con la tienda.
Cualquier cosa me comentáis
Un saludo y gracias
Eli
Resolución
Buenos días,
No es posible instalar el paquete office con la licencia que tienes, la Básica que tenéis las SM's solo es para las apps de paquete office en modo web, esta es la política que seguimos siempre.
Todos esos horarios y modificaciones los puedes realizar en excel en modo web, guardarlos en tu OneDrive personal (corporativo) y compartirlo con tienda o tu responsable, es este caso Marina.
Saludos,
Marc
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Buenos días,<br /></div><div><br /></div><div>No es posible instalar el paquete office con la licencia que tienes, la Básica que tenéis las SM's solo es para las apps de paquete office en modo web, esta es la política que seguimos siempre.<br /></div><div><br /></div><div>Todos esos horarios y modificaciones los puedes realizar en excel en modo web, guardarlos en tu OneDrive personal (corporativo) y compartirlo con tienda o tu responsable, es este caso Marina.<br /></div><div><br /></div><div>Saludos,<br /></div><div>Marc<br /></div><div><br /></div></div>",
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