#25291 · ERROR COBRO CLIENTA
ID interno: 10918000007267085
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/4/25, 13:14
Resuelto
17/4/25, 10:44
Actualizado
19/4/25, 11:32
Asignado
Apr 16, 2025 04:04 PM
Respondido
Apr 16, 2025 04:04 PM
Completado
Apr 19, 2025 01:32 PM
First resp. due
Apr 18, 2025 11:52 AM
Due by
Apr 21, 2025 11:52 AM
Tiempo de resolución
21.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Ayer estuve llamando sobre las 20:30 para un problema con una venta que finalmente no se efectuó. En ClearOne sale que se cargó, pero luego se anuló, y la clienta me decía que si estaba cobrado de su cuenta bancaria. Finalmente le hice un ticket a mano, pero necesita un ticket t regalo que me dijo si se lo podía pasar por correo.
Adjunto las fotos de la cuenta para que efectuéis el cargo de 45,90€, ella esta avisada de que si realmente no se ha cobrado vosotros podéis hacerlo desde el sistema.
Espero vuestra respuesta.
Gracias y disculpad las molestias.
Resolución
Hola,
Ya se ha comunicado a ClearOne para que cancele la transacción anula.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1619004860308059903_parse_1082099375224582839\">\n<div class=\"x_697452157WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Ayer estuve llamando sobre las 20:30 para un problema con una venta que finalmente no se efectuó. En ClearOne sale que se cargó, pero luego se anuló, y la clienta me decía que si estaba cobrado de su cuenta bancaria. Finalmente le hice\n un ticket a mano, pero necesita un ticket t regalo que me dijo si se lo podía pasar por correo.</p>\n<p class=\"MsoNormal\">Adjunto las fotos de la cuenta para que efectuéis el cargo de 45,90€, ella esta avisada de que si realmente no se ha cobrado vosotros podéis hacerlo desde el sistema.</p>\n<p class=\"MsoNormal\"><img width=\"640\" height=\"480\" style=\"width:6.6666in; height:5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4730096&ACTION=FILE\" alt=\"image0.jpeg\"></p>\n<p class=\"MsoNormal\"><img width=\"640\" height=\"480\" style=\"width:6.6666in; height:5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4730097&ACTION=FILE\" alt=\"image1.jpeg\"></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Espero vuestra respuesta.</p>\n<p class=\"MsoNormal\">Gracias y disculpad las molestias.</p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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