#25248 · EXT: Angela Tomás está intentado ponerse en contacto con usted en Microsoft Teams
ID interno: 10918000007253397
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
15/4/25, 9:26
Resuelto
15/4/25, 10:48
Actualizado
15/4/25, 10:48
Asignado
Apr 15, 2025 12:47 PM
Respondido
Apr 15, 2025 12:48 PM
Completado
Apr 15, 2025 12:48 PM
First resp. due
Apr 16, 2025 11:26 AM
Due by
Apr 17, 2025 11:26 AM
Tiempo de resolución
1.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
| |||||||||||||||||||||||||||||||||||||||||||||||||||
Resolución
JSON crudo (detalle completo)
{
"id": "10918000007253397",
"sla": {
"id": "10918000000164165",
"name": "SLA Soporte HQ"
},
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000008029",
"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "EXT: Angela Tomás está intentado ponerse en contacto con usted en Microsoft Teams",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
"id": "10918000000193258",
"name": "Software",
"deleted": false
},
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000596437",
"name": "Microsoft Teams",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "noreply@emeaemail.teams.microsoft.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Microsoft Teams",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "25248",
"is_overdue": false,
"is_trashed": false,
"message_id": "<e1546404-3de7-42cd-b259-f1f04974ac5d@DB1PEPF000509E2.eurprd03.prod.outlook.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>-<br /></div></div>",
"submitted_by": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1744714099710",
"display_value": "Apr 15, 2025 12:48 PM"
}
},
"technician": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"margin:0; padding:10px\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" class=\"ze_table_resize\"><tbody><tr><td align=\"center\"><table border=\"0\" bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" width=\"604\"><tbody><tr><td align=\"center\" style=\"border-top:4px solid rgb(85, 88, 175); padding:20px 0 0; font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:24px; color:rgb(85, 88, 175)\">Microsoft Teams<br /></td></tr><tr><td align=\"center\" style=\"padding:20px\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/emails/notification_bell.png\" alt=\"\" height=\"128\" width=\"128\"><br /></td></tr><tr><td align=\"center\" style=\"padding:0 132px 10px 132px\"><h3 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-weight:600; margin:0\">Angela Tomás está intentado ponerse en contacto con usted en Microsoft Teams<br /></h3></td></tr><tr><td align=\"center\" style=\"padding-bottom:20px\"><p style=\"margin:0px; padding:0px 60px\"><span class=\"colour\" style=\"color:rgb(22, 35, 58)\"><span class=\"font\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif\"><span class=\"size\" style=\"font-size:0.9em; margin:0px; padding:0px 60px\">Haga clic en el botón para abrir Teams, ver su actividad y explorar la aplicación.</span></span></span><br /></p></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\"><tbody><tr><td align=\"center\" style=\"padding:5px 162px 40px\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\"><tbody><tr><td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/chat/19:295f1fc4-7621-43c5-9e26-a970d095acbc_cba90198-34f6-45aa-95a7-1892c9322c64@unq.gbl.spaces/conversations?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir\n Microsoft Teams</a><br /></td></tr></tbody></table></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\"><tbody><tr><td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); border-bottom:4px solid rgb(238, 241, 245); padding:10px 30px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_teams_channels.png\" alt=\"Reúna a su equipo\" width=\"220\"><br /></td></tr></tbody></table><h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">Reúna a su equipo<br /></h4><p style=\"\"><span class=\"colour\" style=\"color:rgb(83, 92, 109)\"><span class=\"font\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif\"><span class=\"size\" style=\"font-size:14px\">Cree un área de trabajo abierto y colaborativo para su equipo. Use los canales para organizar las conversaciones por tema, área o lo que prefiera.</span></span></span><br /></p></td><td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-bottom:4px solid rgb(238, 241, 245); padding:10px 28px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_chat.png\" alt=\"Chats privados y grupales\" width=\"220\"><br /></td></tr></tbody></table><h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">Chats privados y grupales<br /></h4><p style=\"\"><span class=\"colour\" style=\"color:rgb(83, 92, 109)\"><span class=\"font\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif\"><span class=\"size\" style=\"font-size:14px\">Fuera de las conversaciones abiertas del equipo, podrá chatear en privado y compartir archivos y notas con cualquier persona de la organización.</span></span></span><br /></p></td></tr><tr><td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_videocalling.png\" alt=\"Realice videollamadas y programe las reuniones en línea\" width=\"220\"><br /></td></tr></tbody></table><h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">Realice videollamadas y programe las reuniones en línea<br /></h4><p style=\"\"><span class=\"colour\" style=\"color:rgb(83, 92, 109)\"><span class=\"font\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif\"><span class=\"size\" style=\"font-size:14px\">Convoque reuniones no planificadas o programadas en cualquier canal. O bien, simplemente llame a una persona…</span></span></span><br /></p></td><td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_tabs.png\" alt=\"Los archivos, las notas y las aplicaciones del equipo en un solo lugar\" width=\"220\"><br /></td></tr></tbody></table><h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">Los archivos, las notas y las aplicaciones del equipo en un solo lugar<br /></h4><p style=\"\"><span class=\"colour\" style=\"color:rgb(83, 92, 109)\"><span class=\"font\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif\"><span class=\"size\" style=\"font-size:14px\">Las herramientas de su equipo se organizan y se integran en Microsoft Teams con la potencia de Office 365.</span></span></span><br /></p></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\"><tbody><tr><td align=\"center\" style=\"padding:30px 162px\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\"><tbody><tr><td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/chat/19:295f1fc4-7621-43c5-9e26-a970d095acbc_cba90198-34f6-45aa-95a7-1892c9322c64@unq.gbl.spaces/conversations?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir\n Microsoft Teams</a><br /></td></tr></tbody></table></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\"><tbody><tr><td height=\"2\" width=\"30\"> <br /></td><td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\"> <br /></td><td height=\"2\" width=\"30\"> <br /></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\"><tbody><tr><td colspan=\"6\" align=\"center\" style=\"padding:0 0 30px\"><h3 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-weight:normal; margin:0\">Obténgalo ya mismo. Llévelo consigo allá donde vaya.<br /></h3></td></tr><tr><td width=\"150\"> <br /></td><td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/icons/icn_windows.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"><br /></td><td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\"> Windows<br /></td><td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - iOS\" height=\"16\" width=\"16\"><br /></td><td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\"> iOS<br /></td><td width=\"150\"> <br /></td></tr><tr><td width=\"150\"> <br /></td><td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"><br /></td><td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\"> Mac<br /></td><td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_android.png\" alt=\"Microsoft Teams - Android\" height=\"16\" width=\"16\"><br /></td><td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\"> Android<br /></td><td width=\"150\"> <br /></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\"><tbody><tr><td colspan=\"6\" align=\"center\" style=\"padding:20px 202px 24px\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"200\"><tbody><tr><td align=\"center\" style=\"border:2px solid rgb(85, 88, 175); padding:6px 0 8px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/downloadteams\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(85, 88, 175); text-decoration:none\">Ir\n a la página de descargas</a><br /></td></tr></tbody></table></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\"><tbody><tr><td height=\"2\" width=\"30\"> <br /></td><td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\"> <br /></td><td height=\"2\" width=\"30\"> <br /></td></tr></tbody></table><table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\"><tbody><tr><td colspan=\"4\" align=\"center\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px; padding:0 0 40px; line-height:18px\">© 2024 Microsoft Corporation <br /> One Microsoft Way, Redmond, WA 98052-7329 <br /> Estados Unidos <br /> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://go.microsoft.com/fwlink/p/?LinkID=512132\">Política de privacidad</a></td></tr></tbody></table></td></tr><tr><td><img src=\"https://urlshortener-emea.teams.cloud.microsoft/8DD7BFF0377601D-2-0\" style=\"display:none\"><br /></td></tr></tbody></table><p><br /></p><div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\"><span class=\"colour\" style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.<br /></div><br /><p><br /></p></div></div>",
"display_key": {
"value": "25248",
"display_value": "25248"
},
"due_by_time": {
"value": "1744881967439",
"display_value": "Apr 17, 2025 11:26 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000193300",
"name": "Suite O365"
},
"closure_info": {
"closure_code": null,
"closure_comments": null,
"requester_ack_comments": null,
"requester_ack_resolution": false
},
"created_time": {
"value": "1744709165813",
"display_value": "Apr 15, 2025 11:26 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "4933000",
"assigned_time": {
"value": "1744714079557",
"display_value": "Apr 15, 2025 12:47 PM"
},
"resolved_time": {
"value": "1744714099655",
"display_value": "Apr 15, 2025 12:48 PM"
},
"completed_time": {
"value": "1744714099655",
"display_value": "Apr 15, 2025 12:48 PM"
},
"responded_time": {
"value": "1744714099710",
"display_value": "Apr 15, 2025 12:48 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1744714099710",
"display_value": "Apr 15, 2025 12:48 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1744795566626",
"display_value": "Apr 16, 2025 11:26 AM"
},
"request_template_checklist_ids": []
}