#25237 · NUMERACION VALE ANTIGUO
ID interno: 10918000007253299
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/4/25, 18:34
Resuelto
15/4/25, 8:20
Actualizado
17/4/25, 8:32
Asignado
Apr 15, 2025 10:17 AM
Respondido
Apr 15, 2025 10:20 AM
Completado
Apr 17, 2025 10:32 AM
First resp. due
Apr 16, 2025 08:00 AM
Due by
Apr 17, 2025 08:00 AM
Tiempo de resolución
13.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Ha venido una clienta con un vale emitido en 2021. Ha querido usarlo hoy, pero las dos numeraciones que aparecen en el ticket me ponen que no existen. ¿Podéis mirarlo y decirme cuanto importe tiene en el vale y que numeración tendría que meter en el programa para que la clienta pueda utilizarlo?
Os adjunto foto del ticket.
Gracias
Un saludo
Nagore
Resolución
Hola,
El numero de vale es el siguiente: M0070200140005176VC podéis copiarlo y pegarlo en la casilla de donde escaneáis los vales.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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