#25205 · Opción reponer zebra no funciona correctamente
ID interno: 10918000007207279
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/4/25, 18:38
Resuelto
24/4/25, 10:24
Actualizado
26/4/25, 10:35
Asignado
Apr 17, 2025 10:39 AM
Respondido
Apr 24, 2025 12:24 PM
Completado
Apr 26, 2025 12:35 PM
First resp. due
Apr 12, 2025 08:38 PM
Due by
Apr 13, 2025 08:38 PM
Tiempo de resolución
303.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Estamos observando que no funciona correctamente la opción de reponer con la zebra. Pone que hay prendas que tenemos en tienda y no es así, ya que esos modelos están guardados en almacén. Constantemente estamos subiendo y bajando cosas por lo
mal que funciona. Es por ese motivo que vamos a volver al procedimiento de reposición con papel y boli hasta que esta opción funcione de manera correcta y nos facilite el trabajo, ya que ahora mismo está siendo un completo atraso.
Muchas gracias,
Saludos!
Amanda Galvañ
Enviado desde
Outlook para iOS
Resolución
Hola chicos
Cierro ticket ya que marc le esta haciendo seguimiento, igualmente he hablado con las chicas y les he comunicado la importancia de leer los RFID con las placas ya que si se hace con la pistola no se pasan las vendas, así que es necesario desalarmarlo y venderlo si o si con el lector de placas.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicos <br /></div><div><br /></div><div>Cierro ticket ya que marc le esta haciendo seguimiento, igualmente he hablado con las chicas y les he comunicado la importancia de leer los RFID con las placas ya que si se hace con la pistola no se pasan las vendas, así que es necesario desalarmarlo y venderlo si o si con el lector de placas.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n<div>\n<div dir=\"ltr\">Buenas tardes,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Estamos observando que no funciona correctamente la opción de reponer con la zebra. Pone que hay prendas que tenemos en tienda y no es así, ya que esos modelos están guardados en almacén. Constantemente estamos subiendo y bajando cosas por lo\n mal que funciona. Es por ese motivo que vamos a volver al procedimiento de reposición con papel y boli hasta que esta opción funcione de manera correcta y nos facilite el trabajo, ya que ahora mismo está siendo un completo atraso.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Muchas gracias,</div>\n<div dir=\"ltr\">Saludos!</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Amanda Galvañ</div>\n<div id=\"x_1223844069ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_1223844069ms-outlook-mobile-signature\">Enviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">\nOutlook para iOS</a></div>\n</div>",
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