#25204 · RV: EXT: Consulta vale clienta rocío
ID interno: 10918000007207229
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/4/25, 15:55
Resuelto
14/4/25, 7:21
Actualizado
16/4/25, 7:31
Asignado
Apr 14, 2025 08:33 AM
Respondido
Apr 14, 2025 09:21 AM
Completado
Apr 16, 2025 09:31 AM
First resp. due
Apr 12, 2025 05:55 PM
Due by
Apr 13, 2025 05:55 PM
Tiempo de resolución
63.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, necesitamos de vuestra ayuda.
Ha venido una clienta con este vale: M007065002190 con un importe de 65,90€
Al canjear dicho Vale, nos da 0€, la clienta nos comenta que este vale no ha sido canjeado. Necesitamos saber si ha sido utilizado.
Esperamos vuestra contestación.
Un saludo, gracias de ante mano.
Fuencarral.
De: Carmen Zafra Zafra <zafrita202@gmail.com>
Enviado el: viernes, 11 de abril de 2025 17:42
Para: Fuencarral <fuencarral@browniespain.com>
Asunto: EXT: Consulta vale clienta rocío
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Buenos días, Chicas
El vale ha sido gastado, os adjunto el ticket con el que podéis ver desglosado en que fue usado.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, Chicas<br /></div><div><br /></div><div>El vale ha sido gastado, os adjunto el ticket con el que podéis ver desglosado en que fue usado.<br /></div><br /><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4720017&ACTION=FILE\" orig_width=\"845\" orig_height=\"825\" width=\"845\" height=\"825\"><br />Un saludo.</div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_375857878288263331_parse_7359037206999054521\">\n<div class=\"x_1146193009WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenas tardes, necesitamos de vuestra ayuda.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Ha venido una clienta con este vale: M007065002190 con un importe de 65,90€</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Al canjear dicho Vale, nos da 0€, la clienta nos comenta que este vale no ha sido canjeado. Necesitamos saber si ha sido utilizado.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Esperamos vuestra contestación.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Un saludo, gracias de ante mano.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Fuencarral.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Carmen Zafra Zafra <zafrita202@gmail.com>\n<br />\n<b>Enviado el:</b> viernes, 11 de abril de 2025 17:42<br />\n<b>Para:</b> Fuencarral <fuencarral@browniespain.com><br />\n<b>Asunto:</b> EXT: Consulta vale clienta rocío</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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