#25184 · TARJETA REGALO ERRÓNEA- ZARAGOZA INDEPENDENCIA

ID interno: 10918000007207065

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Vales / Tarjetas Regalo

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Leticia Longas

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

10/4/25, 19:56

Resuelto

14/4/25, 7:49

Actualizado

16/4/25, 8:31

Asignado

Apr 11, 2025 09:10 AM

Respondido

Apr 14, 2025 09:49 AM

Completado

Apr 16, 2025 10:31 AM

First resp. due

Apr 11, 2025 09:56 PM

Due by

Apr 12, 2025 09:56 PM

Tiempo de resolución

83.9 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

a849e4bf-0ec1-4ce6-b7d1-e028fc4a36f5.JPGBuenas tardes,

73c6237d-37d0-4f51-9d5b-add99c5ea6c6.JPG

 

Buenas tardes,

Adjunto dos fotos de una tarjeta regalo y un ticket que se generó en la tienda de Zaragoza Independencia, la tarjeta de la clienta aparece como vacía cuando realmente le deberían de quedar 36,30 euros. La operación es del 24/03/2025 a las 20:20.

¿Podéis rastrear que pudo pasar?

 

Mil gracias,

Saludoss.

 

Leticia Longas


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250408.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

Buenos días, chicas


Al cobrar con la numeración de la tarjeta regalo lo que habéis hecho es vaciarla por completo os adjunto la imagen, cargar una nue va con el importe restante y pasarla por datafono externo y enviar un email a Cierres avisando que habéis realizado el descuadre de caja.

Un saludo.
JSON crudo (detalle completo)
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, chicas<br /></div><div><br /></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4720021&amp;ACTION=FILE\" orig_width=\"876\" orig_height=\"61\" width=\"876\" height=\"61\"><br /></div><div>Al cobrar con la numeración de la tarjeta regalo lo que habéis hecho es vaciarla por completo os adjunto la imagen, cargar una nue va con el importe restante y pasarla por datafono externo y enviar un email a Cierres avisando que habéis realizado el descuadre de caja.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7125070896732645275_parse_4176672953136808661\">\n<div class=\"x_1972229425WordSection1\">\n<p class=\"MsoNormal\"><img width=\"1200\" height=\"1600\" style=\"width:12.5in; height:16.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679101&amp;ACTION=FILE\" alt=\"a849e4bf-0ec1-4ce6-b7d1-e028fc4a36f5.JPG\">Buenas tardes,</p>\n<p class=\"MsoNormal\"><img width=\"1200\" height=\"1600\" style=\"width:12.5in; height:16.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679102&amp;ACTION=FILE\" alt=\"73c6237d-37d0-4f51-9d5b-add99c5ea6c6.JPG\"></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Adjunto dos fotos de una tarjeta regalo y un ticket que se generó en la tienda de Zaragoza Independencia, la tarjeta de la clienta aparece como vacía cuando realmente le deberían de quedar 36,30 euros. La operación es del 24/03/2025 a las\n 20:20.</p>\n<p class=\"MsoNormal\">¿Podéis rastrear que pudo pasar?</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Mil gracias,</p>\n<p class=\"MsoNormal\">Saludoss.</p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_1972229425MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Leticia Longas</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679103&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679104&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679105&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679106&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9097in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4679107&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250408.jpg\">&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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