#25091 · facturas contribuinte cliente URGENTE
ID interno: 10918000007172155
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
7/4/25, 13:32
Resuelto
22/4/25, 12:38
Actualizado
24/4/25, 13:35
Asignado
Apr 14, 2025 11:22 AM
Respondido
Apr 11, 2025 01:59 PM
Completado
Apr 24, 2025 03:35 PM
First resp. due
—
Due by
—
Tiempo de resolución
359.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes ,
Necesito si posible la 2 via de las facturas con el contribuinte 501692312
Valor 25.90 del día 12/03/2024
Valor 49.90 del día 5/03/2024
Valore 39.90 del día 29/07/2024
Muchas gracias!
Store Manager
Sara Baptista
Resolución
Sergio.
JSON crudo (detalle completo)
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