#24737 · Zebra
ID interno: 10918000007012649
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pala RFID
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/3/25, 12:24
Resuelto
29/4/25, 8:52
Actualizado
29/4/25, 8:52
Asignado
Mar 26, 2025 01:22 PM
Respondido
Apr 29, 2025 10:52 AM
Completado
Apr 29, 2025 10:52 AM
First resp. due
Mar 25, 2025 01:24 PM
Due by
Mar 26, 2025 01:24 PM
Tiempo de resolución
860.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
En ECI- Jerez nos da problemas la zebra a la hora de pistolear la mercancía. Con el inventario, por ejemplo, no nos pasa. Solamente es cuando vamos a recepcionar la mercancía que nos aparece como si no estuviese conectada la pistola, y por ello, varios días mi compañera ha tenido que recepcionar manualmente.
La semana pasada hicimos todas las actualizaciones de ella, por si ese fuese el problema.
Muchas gracias de antemano y disculpad las molestias.
Un saludo,
Rocío.
Resolución
-
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