#24092 · ENVIADOS NO VISIBLES

ID interno: 10918000006805133

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Suite O365

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Miriam Cruz

Técnico

N1 Support

Departamento

Request Type

Incidencia

Creado

28/2/25, 10:15

Resuelto

30/9/25, 14:32

Actualizado

2/10/25, 15:23

Asignado

Sep 30, 2025 04:21 PM

Respondido

Sep 30, 2025 04:32 PM

Completado

Oct 2, 2025 05:23 PM

First resp. due

Oct 1, 2025 03:31 PM

Due by

Oct 2, 2025 03:30 PM

Tiempo de resolución

5140.3 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Buenos días,

Cuando envía un correo desde Personal no me aparecen los enviados en su bandeja, sino que aparecen en la mía propia. Es un correo compartido que tenemos que tener la info todas de lo que se envía. Cuando podáis, por favor, ¿podríamos revisarlo?

Muchas gracias y un saludo,


Miriam Cruz
People & culture Generalist

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 690822836
www.browniespain.com

FIRMA CORPORATIVA MAIL (3).jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

-
JSON crudo (detalle completo)
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_7948033232963644994_parse_1116071481283096906\">\n<div class=\"x_2064175114elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nBuenos días,</div>\n<div class=\"x_2064175114elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br>\n</div>\n<div class=\"x_2064175114elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nCuando envía un correo desde Personal no me aparecen los enviados en su bandeja, sino que aparecen en la mía propia. Es un correo compartido que tenemos que tener la info todas de lo que se envía. Cuando podáis, por favor, ¿podríamos revisarlo?</div>\n<div class=\"x_2064175114elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br>\n</div>\n<div class=\"x_2064175114elementToProof\" style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nMuchas gracias y un saludo,</div>\n<div id=\"x_2064175114Signature\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:80px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p style=\"font-size:9pt\"><span style=\"font-weight:bolder\">Miriam Cruz</span><br>\n<span style=\"font-size:8pt\">People &amp; culture Generalist</span><br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4402051&amp;ACTION=FILE\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4402052&amp;ACTION=FILE\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4402053&amp;ACTION=FILE\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4402054&amp;ACTION=FILE\"></a></p>\n</td>\n<td style=\"width:270px; height:80px; border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n+34 932 377 066<br>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n690822836</a><br>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:103px; vertical-align:middle\">\n<p style=\"font-size:9pt\"><img alt=\"FIRMA CORPORATIVA MAIL (3).jpg\" style=\"margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4402055&amp;ACTION=FILE\">&nbsp; &nbsp; &nbsp;&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:121px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br>\n<br>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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