#24007 · EXT: CodeTwo Incident - [Global] CodeTwo Admin Panel availability issues - 26 February 2025
ID interno: 10918000006760091
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
26/2/25, 11:54
Resuelto
—
Actualizado
26/2/25, 15:07
Asignado
—
Respondido
Feb 26, 2025 04:07 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Spam
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n<div style=\"font-size:16px; line-height:24px; font-weight:normal; font-style:normal; background-color:rgb(252, 252, 252)\" class=\"zm_3694818756958279972_parse_2255904656182386413\">\n<div style=\"display:none; font-size:1px; color:rgb(255, 255, 255); line-height:1px; max-height:0px; max-width:0px; overflow:hidden\">\nInvestigating - 9 components affected - We are currently investigating an issue... </div>\n<div style=\"background-color:rgb(252, 252, 252)\">\n<div class=\"x_166299190header-spacing\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-bottom:30px; padding-left:0px; padding-right:0px; padding-top:30px; text-align:center; vertical-align:top\">\n\n<div class=\"x_166299190mj-column-per-100 x_166299190outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size:0px; padding:0\">\n<div style=\"font-size:13px; line-height:1; text-align:center; color:rgb(0, 0, 0)\"><img class=\"x_166299190email-logo-image\" src=\"https://dka575ofm4ao0.cloudfront.net/pages-email_logos/original/134436/LogoMail-CodeTwo_1700x630v2.png\" width=\"320\">\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_166299190content-outer\" style=\"background:rgb(255, 255, 255); background-color:rgb(255, 255, 255); Margin:0px auto; border-radius:4px; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background:rgb(255, 255, 255); background-color:rgb(255, 255, 255); width:100%; border-radius:4px\">\n<tbody>\n<tr>\n<td style=\"border:solid 1px rgb(224, 224, 224); direction:ltr; font-size:0px; padding:0px; text-align:center; vertical-align:top\">\n\n<div class=\"x_166299190content-section\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-left:40px; padding-right:40px; text-align:center; vertical-align:top\">\n\n<div style=\"Margin:0px auto; max-width:520px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-top:50px; text-align:center; vertical-align:top\">\n\n<div class=\"x_166299190mj-column-per-100 x_166299190outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:0px; padding:0\">\n<div style=\"font-size:13px; line-height:1; text-align:left; color:rgb(0, 0, 0)\">\n<table cellpadding=\"0\" cellspacing=\"0\" height=\"0\" width=\"32\" style=\"Margin:0; border-top:3px solid rgb(241, 196, 15)\">\n<tbody>\n<tr>\n<td></td>\n</tr>\n</tbody>\n</table>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"20\" style=\"height:20px\"></td>\n</tr>\n</tbody>\n</table>\n<h2 style=\"margin:0; font-weight:normal; font-size:24px; line-height:32px; color:rgb(51, 51, 51)\">\n[Global] CodeTwo Admin Panel availability issues</h2>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<span style=\"font-size:18px; line-height:1.5; color:rgb(51, 51, 51)\">New incident: Investigating</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"12\" style=\"height:12px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_166299190email-body\" style=\"font-size:14px; line-height:1.5; color:rgb(51, 51, 51)\">We are currently investigating an issue affecting the availability of the CodeTwo Admin Panel (emailsignatures365.codetwo.com) for some users across all regions. While some users\n may experience sign in difficulties, repeated attempts to sign in often succeed.<br>\n<br>\nAll email signatures are being imprinted as usual. Signature editing remains accessible via app.codetwo.com. We appreciate your patience as we work to identify and resolve the issue.</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<h3 style=\"margin:0; font-weight:normal; font-size:14px; line-height:1.5; color:rgb(170, 170, 170)\">\nTime posted</h3>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"12\" style=\"height:12px\"></td>\n</tr>\n</tbody>\n</table>\n<span style=\"font-size:14px; line-height:1.5; color:rgb(51, 51, 51)\">Feb 26, 11:49 UTC</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<h3 style=\"margin:0; font-weight:normal; font-size:14px; line-height:1.5; color:rgb(170, 170, 170)\">\nComponents affected</h3>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"15\" style=\"height:15px\"></td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_166299190affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">North Europe - Admin Panel (emailsign...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_166299190affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">Australia East - Admin Panel (emailsi...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_166299190affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">Canada East - Admin Panel (emailsigna...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_166299190affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">Germany West Central - Admin Panel (e...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_166299190affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">North Central US - Admin Panel (email...</td>\n</tr>\n</tbody>\n</table>\n<div style=\"font-size:12px; color:rgb(51, 51, 51)\">...and 4 more components. </div>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"40\" style=\"height:40px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_166299190incident-link\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"border-top:1px solid rgb(224, 224, 224); direction:ltr; font-size:0px; padding:0; padding-left:40px; padding-right:40px; text-align:center; vertical-align:top\">\n\n<div class=\"x_166299190mj-column-per-100 x_166299190outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:0px; padding:0; padding-top:25px; padding-bottom:25px\">\n<div style=\"font-size:13px; line-height:1; text-align:left; color:rgb(0, 0, 0)\"><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_166299190link\" style=\"font-size:14px; color:rgb(41, 125, 189)\" href=\"https://stspg.io/1wm7srt8nskj\">View full incident details</a>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-top:20px; text-align:center; vertical-align:top\">\n\n<div class=\"x_166299190mj-column-per-85 x_166299190outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size:0px; padding:0; padding-right:20px; padding-left:20px\">\n<div style=\"font-size:13px; line-height:1; text-align:center; color:rgb(0, 0, 0)\">\n<div class=\"x_166299190footer-text\" style=\"line-height:1.5; font-size:12px; color:rgb(170, 170, 170)\">\n<p>You received this email because you are subscribed to service status notifications for CodeTwo Email Signatures for Office 365.</p>\n</div>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size:12px; color:rgb(170, 170, 170)\" href=\"https://status.codetwo.com/subscriptions/h20qntn3g5dg/edit\">Manage your subscription</a>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_166299190footer_powered_by\" style=\"color:rgb(170, 170, 170); font-size:12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(170, 170, 170); font-size:12px\" href=\"https://www.atlassian.com/software/statuspage?utm_source=email&utm_medium=powered-by&utm_campaign=status.codetwo.com&utm_content=SP-notifications\">Powered\n by Atlassian Statuspage</a> </span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"60\" style=\"height:60px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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},
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"value": "1740570898378",
"display_value": "Feb 26, 2025 12:54 PM"
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"display_value": "Feb 26, 2025 04:07 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 2,
"last_updated_time": {
"value": "1740582477067",
"display_value": "Feb 26, 2025 04:07 PM"
},
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"completed_by_denial": false,
"email_ids_to_notify": [],
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"notification_status": "REQ_REPLY",
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}