#23916 · EXT: Resumen diario de reacciones: viernes, 21 de febrero de 2025
ID interno: 10918000006691603
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
21/2/25, 18:03
Resuelto
—
Actualizado
24/2/25, 7:15
Asignado
—
Respondido
Feb 24, 2025 08:15 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
||||||||||||||||||
|
||||||||||||||||||
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Spam
JSON crudo (detalle completo)
{
"id": "10918000006691603",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": null,
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: Resumen diario de reacciones: viernes, 21 de febrero de 2025",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000621379",
"name": "Microsoft Outlook Reactions",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "no-reply@microsoft.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Microsoft Outlook Reactions",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "23916",
"is_overdue": false,
"is_trashed": false,
"message_id": "<355TOXVNGPU4.01V0DNU2WJ6W1@gvxp195mb1664>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Spam<br></div></div>",
"submitted_by": {
"id": "10918000005497097",
"name": "Marc De Mena",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "+34686456544",
"email_id": "marc.mena.soporte@browniespain.com",
"sms_mail": null,
"job_title": "IT Manager",
"last_name": "De Mena Tomé",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Marc",
"user_scope": "internal_user",
"employee_id": "marc.mena",
"is_vip_user": true,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1740381354629",
"display_value": "Feb 24, 2025 08:15 AM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n<div>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\" style=\"min-width:400px; max-width:800px\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif; font-size:14px\">\n<tr>\n<td style=\"background:rgb(0, 120, 212); height:72px\" height=\"72\">\n<table style=\"width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td style=\"padding-left:20px; vertical-align:middle\">\n<div style=\"font-size:20px; color:white\">Microsoft Outlook</div>\n</td>\n<td style=\"text-align:right; padding-right:20px\"><img style=\"width:40px; height:40px\" width=\"40\" height=\"40\" src=\"https://outlook-1.cdn.office.net/assets/reaction/outlook.png\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"background:rgb(239, 246, 252); padding:10px 20px\">\n<table style=\"font-size:14px; width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"heart\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/heart.png\">\n<span> </span> </td>\n<td style=\"font-weight:bold\"><span style=\"padding-left:3px; padding-right:3px\">ECI Córdoba reaccionó a su mensaje</span>\n\nvie 02/21/2025 10:10 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"font-weight:bold\">Re: [solicitud con ID :##23891##] : ERROR NUBE TPV BROWNIE</div>\n</td>\n</tr>\n<tr>\n<td>\n<div>Hola! Solucionado, era un problema de configuración de la red en el PC. Tan solo tendréis que conectar la VPN y abrir la carpeta, no os debería dar ningún problema. Saludos ________________________________ Descripción de la solicitud Título\n</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAACzeaNIwAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\">\n<span> </span> </td>\n<td style=\"font-weight:bold\"><span style=\"padding-left:3px; padding-right:3px\">ECI Salamanca reaccionó a su mensaje</span>\n\njue 02/20/2025 17:51 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"font-weight:bold\">Se resolvió su solicitud cuyo ID es 23825.</div>\n</td>\n</tr>\n<tr>\n<td>\n<div>Hola, ECI Salmanca. Su Solicitud con ID 23825 ha sido resuelta. Descripción de la solicitud Título: ELIMINAR PT Descripción: Buenos días, Necesitamos que nos eliminéis el PT436271, nos aparece en NEDAP y en la ZEBRA pero no nos aparece en\n</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAACzeYbMQAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<table style=\"background:rgb(243, 242, 241); width:100%; padding-left:20px; padding-top:10px; padding-bottom:10px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr style=\"padding-top:10px\">\n<td>\n<div style=\"font-weight:bold; color:rgb(41, 40, 39)\">Actualice a la versión más reciente de Outlook ahora para enviar reacciones</div>\n</td>\n</tr>\n<tr>\n<td>\n<table cellspacing=\"5\" cellpadding=\"0\" border=\"0\" style=\"padding-top:10px\">\n<tbody>\n<tr>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\"https://apps.apple.com/us/app/microsoft-outlook/id985367838?mt=12\"><img style=\"height:16px\" height=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/mac.png\">\n<span> Mac</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/ios.png\">\n<span> iOS</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/android.png\">\n<span> Android</span> </a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td width=\"100%\" style=\"padding:0; border-collapse:collapse\">\n<p style=\"font-size:12px; line-height:15px; margin:15px 0 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/ReactionDigestMailUnsubscribe.aspx\" style=\"color:rgb(123, 123, 123)\">Cancelar suscripción</a> •\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=512132\" style=\"color:rgb(123, 123, 123)\">\nDeclaración de privacidad</a><br>\n<span style=\"color:rgb(173, 173, 173)\">Microsoft Corporation, One Microsoft Way, Redmond, WA 98052</span>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
"display_key": {
"value": "23916",
"display_value": "23916"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1740160980969",
"display_value": "Feb 21, 2025 07:03 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1740381354629",
"display_value": "Feb 24, 2025 08:15 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1740381354629",
"display_value": "Feb 24, 2025 08:15 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}