#23481 · Re: INCIDENCIA EN MERCANCÍA RECIBIDA
ID interno: 10918000006592303
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Diseño
Request Type
Incidencia
Creado
5/2/25, 10:21
Resuelto
—
Actualizado
5/2/25, 11:49
Asignado
—
Respondido
Feb 5, 2025 12:49 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola chicas,
Fue un envío de unidades con potencial de venta para vuestra tienda.
Pongo en copia a Soporte para que os ayude con la validación. Eliana está al tanto de estas cajas
Gracias
> El 5 feb 2025, a las 11:11, Oviedo <oviedo@browniespain.com> escribió:
>
> Buenos días,
>
> Hoy en Oviedo nos han entregado 8 cajas en las cuales figura nuestra dirección y pegatina de online, en ellas hay cajas con las bota serraje marrón fuerte (S25-0292-001-702) en todas o casi todas las tallas, varios pantalones culotte con bolosillos frontales marrón (W25-0177-001-700), la falda fluida larga estampada (W25-0486-005-500), la camisa básica lisa kaki claro (W25-0141-031-613), entre otros productos. Hemos estado comprobando los traspasos que hemos realizado y no coincide con ninguno de ellos.
>
> Las cajas no contienen ningún código de PT para poder validarlas, ni albarán para poder recibir la mercancía. Comprobamos las recepciones que teníamos pendientes y no figura ninguna de estas cajas en ellas. ¿Cómo debemos proceder?
>
> Adjuntamos fotos de las etiquetas de las cajas y cómo venían las cajas.
>
> Muchas gracias,
> Un saludo.
>
> Brownie Oviedo
> C/Milicias Nacionales, 2
> C.P: 33003 , Oviedo
> www.browniespain.com<http://www.browniespain.com/>
> T. +34 985 75 75 67
>
Fue un envío de unidades con potencial de venta para vuestra tienda.
Pongo en copia a Soporte para que os ayude con la validación. Eliana está al tanto de estas cajas
Gracias
> El 5 feb 2025, a las 11:11, Oviedo <oviedo@browniespain.com> escribió:
>
> Buenos días,
>
> Hoy en Oviedo nos han entregado 8 cajas en las cuales figura nuestra dirección y pegatina de online, en ellas hay cajas con las bota serraje marrón fuerte (S25-0292-001-702) en todas o casi todas las tallas, varios pantalones culotte con bolosillos frontales marrón (W25-0177-001-700), la falda fluida larga estampada (W25-0486-005-500), la camisa básica lisa kaki claro (W25-0141-031-613), entre otros productos. Hemos estado comprobando los traspasos que hemos realizado y no coincide con ninguno de ellos.
>
> Las cajas no contienen ningún código de PT para poder validarlas, ni albarán para poder recibir la mercancía. Comprobamos las recepciones que teníamos pendientes y no figura ninguna de estas cajas en ellas. ¿Cómo debemos proceder?
>
> Adjuntamos fotos de las etiquetas de las cajas y cómo venían las cajas.
>
> Muchas gracias,
> Un saludo.
>
> Brownie Oviedo
> C/Milicias Nacionales, 2
> C.P: 33003 , Oviedo
> www.browniespain.com<http://www.browniespain.com/>
> T. +34 985 75 75 67
>
|
Marta Guerrero |
C/
Castanyer 29 |
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
Logistca se hara cargo
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div class=\"zm_8463871099279259351_parse_1470165481698861593\">\n<font size=\"2\">\n<div class=\"x_1310195759PlainText\">Hola chicas,<br>\n<br>\nFue un envío de unidades con potencial de venta para vuestra tienda.<br>\nPongo en copia a Soporte para que os ayude con la validación. Eliana está al tanto de estas cajas<br>\n<br>\nGracias<br>\n<br>\n> El 5 feb 2025, a las 11:11, Oviedo <oviedo@browniespain.com> escribió:<br>\n><br>\n> Buenos días,<br>\n><br>\n> Hoy en Oviedo nos han entregado 8 cajas en las cuales figura nuestra dirección y pegatina de online, en ellas hay cajas con las bota serraje marrón fuerte (S25-0292-001-702) en todas o casi todas las tallas, varios pantalones culotte con bolosillos frontales\n marrón (W25-0177-001-700), la falda fluida larga estampada (W25-0486-005-500), la camisa básica lisa kaki claro (W25-0141-031-613), entre otros productos. Hemos estado comprobando los traspasos que hemos realizado y no coincide con ninguno de ellos.<br>\n><br>\n> Las cajas no contienen ningún código de PT para poder validarlas, ni albarán para poder recibir la mercancía. Comprobamos las recepciones que teníamos pendientes y no figura ninguna de estas cajas en ellas. ¿Cómo debemos proceder?<br>\n><br>\n> Adjuntamos fotos de las etiquetas de las cajas y cómo venían las cajas.<br>\n><br>\n> Muchas gracias,<br>\n> Un saludo.<br>\n><br>\n> Brownie Oviedo<br>\n> C/Milicias Nacionales, 2<br>\n> C.P: 33003 , Oviedo<br>\n> <a target=\"_blank\" rel=\"noopener noreferrer\">www.browniespain.com<http://www.browniespain.com/</a>><br>\n> T. +34 985 75 75 67<br>\n><br>\n</div>\n</font>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n </p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Marta Guerrero</strong></span><br>\n<span style=\"FONT-SIZE:8pt\">Head of Product Manager</span><br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1310195759socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1310195759socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4259836&ACTION=FILE\" width=\"18\" height=\"18\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1310195759socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1310195759socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4259837&ACTION=FILE\" width=\"18\" height=\"18\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1310195759socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1310195759socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4259838&ACTION=FILE\" width=\"18\" height=\"18\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1310195759socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1310195759socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4259839&ACTION=FILE\" width=\"18\" height=\"18\"></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br>\n08022 - Barcelona, Spain</span></span></span><br>\n</span>+34 932 377 066<br>\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\">+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; TEXT-DECORATION:none; COLOR:rgb(61, 61, 63)\">686231447</a><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" title=\"\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"></a><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=4259840&ACTION=FILE\" border=\"0\" alt=\"FIRMA CORPORATIVA MAIL (3).jpg\" style=\"font-family:Arial; font-size:9pt\"> \n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"></a> </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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