#23229 · EXT: Re: incidencias entregas online
ID interno: 10918000006474579
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
27/1/25, 14:56
Resuelto
—
Actualizado
27/1/25, 15:18
Asignado
—
Respondido
Jan 27, 2025 04:18 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
El 24 de enero de 2025, 18:50:03 UTC, valencia@browniespain.com escribió:
[9LXVY7-GPXYE]Buenas tardes, durante el día de hoy estamos teniendo una misma incidencia a la hora de entregar algunos pedidos.
Lee el QR y sale un mensaje como ya recogido o no hecho picking. Sin embargo si aparece disponible en tienda porque el picking sí está gestionado. Aún así nos deja avanzar a la pantalla del PIN, lo ponemos y no lo coge.
La solución que estamos encontrando es volver a pasarlo por picking y entonces le llega un mail a la clienta en el momento con otro PIN nuevo, lo ponemos y solo así nos deja entregar.
Por ejemplo con el pedido co0529468 que ha sido el primero en dar fallo, no hemos podido entregarlo por este motivo desde tpv pero sí está recogido, si nos podéis dar un Pin para pasarlo o a recogido. PAULA MENEU.
Además cuando vas a ver el estado de estos pedidos sale una lista larga donde se repite el proceso de disponible en tienda y entregado. Adjunto foto
Por si lo podéis revisar.
No pasa con todos, pero hoy llevamos ya 3 así.
Un saludo
Elena Escudero
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es de IT
JSON crudo (detalle completo)
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"display_value": "Jan 27, 2025 04:18 PM"
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"description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_4222192026480775215_parse_4171491212771931025\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_1184456157zd-comment\" dir=\"auto\">Hola chicas.<br>\n <br>\nVale. Ya le he mandado un correo a Paula indicandole este problema que me indican,<br>\n <br>\nEl pin solicitado es <strong>3875. Pedido DQSVFQJZP - </strong> <strong>CO0529468</strong><br>\n <br>\n<strong>Un saludo!</strong><br>\n<div class=\"x_1184456157signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1184456157zendesk_quote\">\n<div class=\"x_1184456157zendesk_attr\">El 24 de enero de 2025, 18:50:03 UTC, valencia@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_1184456157zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n\n<div class=\"x_1184456157WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, durante el día de hoy estamos teniendo una misma incidencia a la hora de entregar algunos pedidos.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Lee el QR y sale un mensaje como ya recogido o no hecho picking. Sin embargo si aparece disponible en tienda porque el picking sí está gestionado. Aún así nos deja avanzar a la pantalla del PIN, lo ponemos y no lo coge.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">La solución que estamos encontrando es volver a pasarlo por picking y entonces le llega un mail a la clienta en el momento con otro PIN nuevo, lo ponemos y solo así nos deja entregar.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por ejemplo con el pedido co0529468 que ha sido el primero en dar fallo, no hemos podido entregarlo por este motivo desde tpv pero sí está recogido, si nos podéis dar un Pin para pasarlo o a recogido. PAULA MENEU.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Además cuando vas a ver el estado de estos pedidos sale una lista larga donde se repite el proceso de disponible en tienda y entregado. Adjunto foto</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por si lo podéis revisar.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">No pasa con todos, pero hoy llevamos ya 3 así.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">Elena Escudero</p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1184456157zd_encoded_id\">[9LXVY7-GPXYE]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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Vale. Ya le he mandado un correo a Paula indicandole este problema que me indican,
El pin solicitado es 3875. Pedido DQSVFQJZP - CO0529468
Un saludo!
Brownie