#23099 · descuadre ficticio datáfono externo
ID interno: 10918000006402217
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/1/25, 19:33
Resuelto
—
Actualizado
23/1/25, 15:35
Asignado
Jan 23, 2025 01:07 PM
Respondido
Jan 23, 2025 04:35 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Esta mañana se ha tenido que generar una venta por datáfono externo de 69,90€ que no es real. Esto ha sucedido porque una clienta ha venido a devolver un abrigo, y al momento de cobrarle con el vale de la devolución este no aparecía en el sistema. Se intentó varias veces el mismo proceso sin que nos aceptara el vale.
Como se estuvo varios minutos intentándolo, la clienta se desesperó un poco, con lo cual no vimos otra opción de pasar la venta con datáfono externo. Esto mismo nos sucedió ayer con otra venta. Se genera el vale pero al momento de cobrar no funciona. De todas formas, ahora el vale si que aparece como generado.
Adjuntamos foto de todo,
Muchas gracias!!
Resolución
Es un ticket informativo.
JSON crudo (detalle completo)
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},
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"name": "Sergio Marqués",
"site": {
"id": "10918000000794001"
},
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"email_id": "sergio.marques@browniespain.com",
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"id": "10918000000174683"
},
"first_name": "Sergio",
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},
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"udf_char2": "Remoto",
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},
"attachments": [
{
"id": "10918000006402225",
"name": "ventadatafono.jpg",
"size": "2404917",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3517017879874865290_parse_3625036413723018561\">\n<div class=\"x_1330387422WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\">Esta mañana se ha tenido que generar una venta por datáfono externo de 69,90€ que no es real. Esto ha sucedido porque una clienta ha venido a devolver un abrigo, y al momento de cobrarle con el vale de la devolución este no aparecía en\n el sistema. Se intentó varias veces el mismo proceso sin que nos aceptara el vale.\n</p>\n<p class=\"MsoNormal\">Como se estuvo varios minutos intentándolo, la clienta se desesperó un poco, con lo cual no vimos otra opción de pasar la venta con datáfono externo. Esto mismo nos sucedió ayer con otra venta. Se genera el vale pero al momento de cobrar\n no funciona. De todas formas, ahora el vale si que aparece como generado.</p>\n<p class=\"MsoNormal\">Adjuntamos foto de todo,</p>\n<p class=\"MsoNormal\">Muchas gracias!!</p>\n</div>\n</div>",
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},
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"value": "1737574428914",
"display_value": "Jan 22, 2025 08:33 PM"
},
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"id": "10918000000010007",
"name": "Incidencia"
},
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"value": "1737634028316",
"display_value": "Jan 23, 2025 01:07 PM"
},
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"value": "1737646542924",
"display_value": "Jan 23, 2025 04:35 PM"
},
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},
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"email_ids_to_notify": [
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"jasmina.molina@browniespain.com",
"laura.serra@browniegroupsp.onmicrosoft.com",
"patricia.rodriguez@browniespain.com"
],
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}