#23075 · EXT: Case CS0557196 solution proposed
ID interno: 10918000006374761
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
21/1/25, 16:52
Resuelto
—
Actualizado
22/1/25, 7:11
Asignado
—
Respondido
Jan 22, 2025 08:11 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
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Fecha: 2025-01-21 16:49:24 GMT
Caso: CS0557196 |
Estimado/a Mrs. Sandra Torreblanca,
Gracias por contactar con Canon. Le confirmamos que su caso está ahora resuelto.
Si considera que su caso no ha sido resuelto, por favor, contacte con nosotros en los siguientes 7 días con más detalles y reabriremos su caso.
Saludos cordiales,
Servicio y Soporte de Canon
Tel.: 900 11 12 15 Horario: 08:00 - 20:00 h. (L-V)
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Ref:MSG4054271_1WNs1blTpWDJ2eIwTWBs
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es incidencia
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"description": "\n\n<div class=\"zm_1373876377819095873_parse_7523766616783969552\">\n<p> </p>\n<div class=\"x_1600997395WordSection1\">\n<table class=\"x_1600997395MsoNormalTable\" style=\"width:687px\" border=\"0\" width=\"660\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0in; width:658.438px\" colspan=\"2\" valign=\"top\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon-europe.com/\"><span style=\"text-decoration:none\"><img src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/canon_logo.gif\" width=\"113\" height=\"24\" border=\"0\">\n</span></a></span></p>\n</td>\n</tr>\n<tr>\n</tr>\n<tr>\n<td style=\"width:139.797px\">\n<p class=\"MsoNormal\"> </p>\n</td>\n<td style=\"width:518.641px\"> </td>\n</tr>\n<tr>\n<td style=\"font-size:0%; line-height:2px; width:658.438px\" colspan=\"2\" align=\"left\" valign=\"top\" bgcolor=\"#cc0000\">\n<img style=\"display:block\" width=\"1\" height=\"2\" border=\"0\"></td>\n</tr>\n<tr>\n<td style=\"width:139.797px; padding:24pt 0in 0in 6pt\" valign=\"top\" width=\"140\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Fecha:</span><strong><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:dimgray\"> 2025-01-21 16:49:24 GMT</span></strong></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Caso:</span><strong><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:dimgray\"> CS0557196<br>\n</span></strong></p>\n</td>\n<td style=\"width:518.641px; padding:24pt 0.25in 24pt 12pt\" valign=\"top\" width=\"520\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"color:gray; font-family:"Century Gothic", "sans-serif"; font-size:10pt\">Estimado/a Mrs. Sandra Torreblanca,</span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Gracias por contactar con Canon.</span></p>\n<br>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Le confirmamos que su caso está ahora resuelto.</span></p>\n<br>\n<p class=\"MsoNormal\" style=\"text-align:justify\"> </p>\n<br>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Si considera que su caso no ha sido resuelto, por favor, contacte con nosotros en los siguientes 7 días con más detalles\n y reabriremos su caso.</span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Saludos cordiales,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\"><strong><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Servicio y Soporte de Canon</span></strong></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\">Tel.:\n<span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\">\n900 11 12 15</span></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\">Horario: 08:00 - 20:00 h. (L-V)</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\"> </span></p>\n<p class=\"MsoNormal\"><strong><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:green\"> </span>\n</strong></p>\n</td>\n</tr>\n<tr>\n<td style=\"font-size:0%; line-height:2px; width:658.438px\" colspan=\"2\" align=\"left\" valign=\"top\" bgcolor=\"#cc0000\">\n<img style=\"display:block\" width=\"1\" height=\"2\" border=\"0\"></td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span> </span></p>\n</div>\n\n<div> </div>\n<div style=\"display:inline\">Ref:MSG4054271_1WNs1blTpWDJ2eIwTWBs</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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