#22890 · EXT: Re: Brownie ZXSKWTBJZ
ID interno: 10918000006291997
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
14/1/25, 13:26
Resuelto
—
Actualizado
14/1/25, 16:01
Asignado
—
Respondido
Jan 14, 2025 05:01 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Em 13 de janeiro de 2025 às 16:45:48 UTC, atrbordados@gmail.com escreveu:
Enviado do meu iPhone
No dia 15/12/2024, às 19:11, Brownie Spain <info@transaction.browniespain.com> escreveu:
www.browniespain.com
OBRIGADO PELA TUA ENCOMENDA
Olá, Teresa! Recebemos a tua encomenda.
Número da Encomenda: ZXSKWTBJZ
Estas são as referências de que precisa para efetuar o pagamento
com a modalidade MultibancoReferência 909386137
Entidade 45648
Quantidade 59,85 €
Não esqueça!
Não se esqueça de efetuar o pagamento antes de 18/12/2024 às 19:11 horas para desfrutar da sua compra. Passado este prazo, a sua encomenda será cancelada automaticamente.OS TEUS DADOS
Data da encomenda:
2024-12-15 19:11:14Nome:
Teresa PimentelE-mail:
atrbordados@gmail.comForma de pagamento:
Multibanco via StripeMorada de entrega:
Rua Professor Eduardo Araújo Coelho n7 1dto
1600-235, Lisboa
Lisboa, Portugal
Método de entrega:
Entrega a domicilioNúmero de contacto:
966280128
RESUMO DA ENCOMENDA
Casaco malha gola polo contrastes
BR|W25-0735-007-801|GRIS|M
Cor : CINZENTO- Tamanho : M
55,90 €TOTAL DE PRODUTOS: 55,90 €
ENTREGA: 3,95 €
TOTAL: 59,85 €
(IVA incl.)
Queres fazer uma devolução? Clica aqui para saber como.
Tens alguma questão?
Entra em contacto com o nosso serviço de atendimento ao cliente através do e-mail
info@browniespain.comou liga para o número
+34911044409
Tens 30 dias consecutivos para decidir se estás satisfeito(a) com o artigo. Para mais informações sobre devoluções, lê a nossa política de devoluções e reembolso.. Para mais informações, lê a nossa Política de Privacidade e os Termos e Condições.
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Segue-nos em:
<brownie17-logo-1556183932.jpg>ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
[4WN93R-1W07Y]
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es incidencia nuestra
JSON crudo (detalle completo)
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"description": "\n\n\n<div lang=\"pt\" style=\"width:100% !important; margin:0; padding:0\" dir=\"auto\" class=\"zm_1218631379347454642_parse_8857952508235503964\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_31106408zd-comment\" dir=\"auto\">Hola, <br>\n<br>\nGracias por contactar con Browniespain. <br>\n<br>\nLa devolución no puede ser hecha en tienda física, si lo hace, nosotros facilitaremos un vale con importe para que gaste en tienda física.<br>\n <br>\nSi no, pues ella puede acercarse a un punto de recogida MRW y hacer la devolución con el código: 08000F185120 y solicitar justificante.<br>\n<br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. <br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br>\n <br>\nSaludos, <br>\n <br>\nEquipo Brownie<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_31106408zendesk_quote\">\n<div class=\"x_31106408zendesk_attr\">Em 13 de janeiro de 2025 às 16:45:48 UTC, atrbordados@gmail.com escreveu:<br>\n</div>\n<blockquote class=\"x_31106408zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<br id=\"x_31106408lineBreakAtBeginningOfSignature\">\n<div dir=\"ltr\">Enviado do meu iPhone</div>\n<div dir=\"ltr\"><br>\n<blockquote>No dia 15/12/2024, às 19:11, Brownie Spain <info@transaction.browniespain.com> escreveu:<br>\n<br>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n\n\n<p></p>\n<hr>\n<table style=\"width:913px; margin:0 auto; background-color:rgb(255, 255, 255); font-family:helvetica, serif\" height=\"967\" bgcolor=\"#ffffff\">\n<tbody>\n<tr>\n<td class=\"x_31106408logo\" style=\"padding-bottom:30px\" align=\"center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://transaction.browniespain.com/x/c/?ZcpLCoAgEADQq3QCv1kQzKYrdAKzQMEfKszxJ6Jl28dzoBZKIM0sqYEWcjaKYnEwms3duhFKZmcrmMPdqw2ZuZIoghJ6leTBj1H7xjki.tsF_0fT8doDA21\" style=\"color:rgb(51, 51, 51); text-decoration:none\"><img src=\"https://www.browniespain.com/es/img/logo_brownie.png\" alt=\"Brownie Spain\" height=\"33\"></a>\n<p style=\"margin-top:0px; font-size:10px; letter-spacing:4px; text-decoration:none; color:black\">\nwww.browniespain.com</p>\n</td>\n</tr>\n<tr>\n<td align=\"center\">\n<table style=\"width:100%\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"width:100%; vertical-align:top; font-size:12px; text-align:center; line-height:18px\">\n<h3 style=\"text-align:center; font-size:12px; font-weight:700; text-transform:uppercase\">\nOBRIGADO PELA TUA ENCOMENDA</h3>\n<span style=\"text-align:center; font-weight:400\">Olá, Teresa! Recebemos a tua encomenda.</span>\n<br>\n<span style=\"font-weight:400\">Número da Encomenda: ZXSKWTBJZ</span> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"font-weight:700\">\n<table style=\"width:100%; margin-bottom:20px\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"width:327px; vertical-align:top; text-align:center; font-weight:400; font-size:12px\">\n<p style=\"text-align:center\">Estas são as referências de que precisa para efetuar o pagamento<br>\ncom a modalidade Multibanco</p>\n</td>\n</tr>\n<tr>\n<td style=\"line-height:18.36px; width:327px; vertical-align:top; text-align:center\">\n<p style=\"text-align:center; font-weight:700; font-size:13px; margin-top:10px; margin-bottom:10px\">\nReferência 909386137<br>\nEntidade 45648<br>\nQuantidade 59,85 € </p>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"padding:12px 6px; font-size:10px; max-width:500px; width:100%; text-align:center; background-color:rgb(255, 244, 221)\">\n<tbody>\n<tr>\n<td style=\"color:rgb(225, 160, 29); font-weight:400; font-size:10px !important\"><b>Não esqueça!</b><br>\nNão se esqueça de efetuar o pagamento antes de 18/12/2024 às 19:11 horas para desfrutar da sua compra. Passado este prazo, a sua encomenda será cancelada automaticamente.\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\">\n<p>OS TEUS DADOS</p>\n<hr>\n<table width=\"914\" height=\"178\">\n<tbody>\n<tr>\n<td style=\"width:70%\">\n<p><strong>Data da encomenda:</strong> <br>\n<small>2024-12-15 19:11:14</small></p>\n<p><strong>Nome:</strong> <br>\n<small>Teresa Pimentel</small></p>\n<p><strong>E-mail:</strong> <br>\n<small>atrbordados@gmail.com</small></p>\n<p><strong>Forma de pagamento:</strong> <br>\n<small>Multibanco via Stripe</small></p>\n</td>\n<td style=\"width:30%\">\n<p><strong>Morada de entrega:</strong> <br>\n<small>Rua Professor Eduardo Araújo Coelho n7 1dto <br>\n1600-235, Lisboa<br>\nLisboa, Portugal<br>\n</small></p>\n<p><strong>Método de entrega:</strong> <br>\n<small>Entrega a domicilio</small></p>\n<p><strong>Número de contacto:</strong> <br>\n<small>966280128</small></p>\n</td>\n</tr>\n</tbody>\n</table>\n<br>\n<br>\n<table style=\"width:100%\" cellspacing=\"30\">\n<tbody>\n<tr>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<p>RESUMO DA ENCOMENDA</p>\n<hr>\n<p></p>\n</td>\n</tr>\n<tr>\n<td>\n<table class=\"x_31106408table\">\n<tbody>\n<tr>\n<td><img src=\"https://www.browniespain.com/img/p/2/9/7/6/2/7/297627-small_default.jpg\" alt=\"\" width=\"100%\" class=\"x_31106408imgm x_31106408img-thumbnail\">\n</td>\n<td><font size=\"2\" color=\"#000\"><strong style=\"text-transform:uppercase; font-size:10px\">Casaco malha gola polo contrastes</strong>\n<br>\n<small style=\"font-style:italic; font-size:9px\">BR|W25-0735-007-801|GRIS|M</small>\n<br>\n<small><strong>Cor : CINZENTO- Tamanho : M</strong></small> <br>\n<br>\n<small><strong>55,90 €</strong></small> </font></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"right\">\n<p style=\"font-size:10px\"><strong>TOTAL DE PRODUTOS:</strong> 55,90 €\n<br>\n<strong>ENTREGA:</strong> 3,95 € <br>\n<strong>TOTAL:</strong> 59,85 € <small style=\"font-size:7px\"><br>\n(IVA incl.)</small> </p>\n<table width=\"100%\" height=\"72\">\n<tbody>\n<tr>\n<td>\n<p style=\"text-align:center; font-size:12px; color:black\">Queres fazer uma devolução?\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:black\" href=\"https://www.browniespain.com/help/cambios_y_devolucionesPT.pdf\">\nClica aqui</a> para saber como.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table width=\"780\" height=\"143\">\n<tbody>\n<tr>\n<td align=\"right\"><img src=\"https://browniespain.com/es/img/email/pregunta.png\" alt=\"\" style=\"text-align:right\" width=\"120\" height=\"88\"></td>\n<td>\n<p style=\"font-size:12px\">Tens alguma questão?<br>\nEntra em contacto com o nosso serviço de atendimento ao cliente através do e-mail\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:black\" href=\"mailto:info@browniespainc.com\">info@browniespain.com</a>ou liga para o número\n<br>\n+34911044409 </p>\n</td>\n</tr>\n</tbody>\n</table>\n<br>\n<br>\n<p style=\"text-align:center; font-size:10px\">Tens 30 dias consecutivos para decidir se estás satisfeito(a) com o artigo. Para mais informações sobre devoluções, lê a nossa\n<span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/help/cambios_y_devolucionesPT.pdf\">política de devoluções e reembolso.</a>. Para mais informações, lê a nossa\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/politica_legal/PoliticaDePrivacidadPT.pdf\">\nPolítica de Privacidade</a><span> </span>e os<span> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/politica_legal/CondicionesDeCompraPT.pdf\">Termos e Condições</a>.<span>\n</span></p>\n<br>\n<br>\n<table width=\"914\" height=\"118\">\n<tbody>\n<tr>\n<td colspan=\"2\" style=\"text-align:center\" width=\"523px\" height=\"150\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/PT/brownie-app\" style=\"text-decoration:none\">\n<h2 style=\"font-family:Helvetica, serif; font-size:19px; font-weight:400; line-height:22px; letter-spacing:0em; color:rgb(18, 18, 18)\">\nDOWNLOAD OUR APP!</h2>\n</a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://apps.apple.com/us/app/brownie/id6451437699\" style=\"text-decoration:none\"><img src=\"https://www.browniespain.com/es/img/email/apple-icon.png\" border=\"0\" alt=\"\" width=\"143\" style=\"vertical-align:middle\">\n</a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://play.google.com/store/apps/details?id=es.brownie.app.android\"><img src=\"https://www.browniespain.com/es/img/email/android-icon.png\" border=\"0\" alt=\"\" width=\"143\" style=\"vertical-align:middle\">\n</a></td>\n</tr>\n<tr>\n</tr>\n<tr>\n<td style=\"text-align:center\" align=\"center\">\n<h3>Segue-nos em:</h3>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.facebook.com/browniespain\"><img src=\"https://browniespain.com/es/img/email/facebook.png\" alt=\"facebook\" width=\"40\" height=\"40\"></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/browniespain/\"><img src=\"https://browniespain.com/es/img/email/instagram.png\" alt=\"instagram\" width=\"40\" height=\"40\"></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.pinterest.com/brownie_spain/\"><img src=\"https://browniespain.com/es/img/email/pinterest.png\" alt=\"twitter\" width=\"40\" height=\"40\"></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.tiktok.com/@browniespain?lang=es\"><img src=\"https://browniespain.com/es/img/email/tiktok.png\" alt=\"tumblr\" width=\"40\" height=\"40\"></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/brownie/\"><img src=\"https://browniespain.com/es/img/email/linkedin.png\" alt=\"pinterest\" width=\"40\" height=\"40\"></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img src=\"https://browniespain.com/es/img/email/youtube.png\" alt=\"youtube\" width=\"40\" height=\"40\"></a>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<img src=\"https://transaction.browniespain.com/x/p/?BcHBDcAgCADAjYygti_GQdIHiUKjJh2f3gnhFZOgVYhFJUNtGMOFzmLbLEfdUl._mT77ZbUkPmMQ5nJDdMo.A73\" width=\"5\" height=\"5\" alt=\"\">\n<div><brownie17-logo-1556183932.jpg></div>\n</div>\n</blockquote>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_31106408zd_encoded_id\">[4WN93R-1W07Y]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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Gracias por contactar con Browniespain.
La devolución no puede ser hecha en tienda física, si lo hace, nosotros facilitaremos un vale con importe para que gaste en tienda física.
Si no, pues ella puede acercarse a un punto de recogida MRW y hacer la devolución con el código: 08000F185120 y solicitar justificante.
Cualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.
Contáctanos (browniespain.com)
Saludos,
Equipo Brownie