#22842 · devolucion Online / estado URGENTE

{
  "id": "10918000006291443",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000170350",
    "name": "TIENDAS",
    "deleted": false,
    "is_default": false
  },
  "tags": [],
  "group": {
    "id": "10918000000193509",
    "name": "Brownie (Tiendas)",
    "site": {
      "id": "10918000000170350"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "devolucion Online / estado  URGENTE",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [
    "teresa.nunes@browniespain.com"
  ],
  "email_to": [
    "contactstores@browniespain.com",
    "it@browniespain.com",
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000173033",
    "name": "Amoreiras",
    "site": {
      "id": "10918000000170350",
      "name": "TIENDAS",
      "deleted": false,
      "is_default": false
    },
    "phone": "351215833289",
    "mobile": null,
    "email_id": "amoreiras@browniespain.com",
    "sms_mail": null,
    "job_title": "Tienda",
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": {
      "id": "10918000000175007",
      "name": "Tiendas",
      "site": {
        "id": "10918000000170350"
      }
    },
    "first_name": "Amoreiras",
    "user_scope": "internal_user",
    "employee_id": "amoreiras",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": {
    "id": "10918000000175007",
    "name": "Tiendas",
    "site": {
      "id": "10918000000170350"
    }
  },
  "display_id": "22842",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<VI1P195MB065414560D1F44F3ED136CB8C71F2@VI1P195MB0654.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Se envió el email correctamente a contacstore<br></div></div>",
    "submitted_by": {
      "id": "10918000003903199",
      "name": "Eliana Garcia",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "eliana.garcia@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Garcia",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Eliana",
      "user_scope": "internal_user",
      "employee_id": "eliana.garcia",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1736842402005",
      "display_value": "Jan 14, 2025 09:13 AM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4650091520014009164_parse_2343162167706392900\">\n<div class=\"x_809570607WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Buenas tardes!</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Necesito saber qual es el estado de esto pedido , la clienta hay pedido la devolución y se han dicho que entre 48/72h un estafeta haría la recogida\n , pero hay venido a tienda para hacer la devolución como ya había pedido online y no sabemos en que estado esta la devolución no lo hicimos.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">La clienta quería hacer la devolución en tienda porque quería modificar su dirección de recogida pero no sabia como si nos podéis ayudar porfa.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Su contacto +351 966280128</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Su email:\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:atrbordados@gmail.com\">atrbordados@gmail.com</a></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">N de encomenda: &nbsp;&nbsp;</span><span style=\"font-size:9pt\">ZXSKWTBJZ</span><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Atelier Traços e Riscos &lt;atrbordados@gmail.com&gt;\n<br>\n<b>Enviado el:</b> lunes, 13 de enero de 2025 16:46<br>\n<b>Para:</b> Amoreiras &lt;amoreiras@browniespain.com&gt;<br>\n<b>Asunto:</b> EXT: Fwd: Obrigado pela sua compra</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\">Enviado do meu iPhone</p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><br>\nInício da mensagem reencaminhada:</p>\n</div>\n<blockquote style=\"margin-top:5pt; margin-bottom:5pt\">\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b>De:</b> Brownie Spain &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@transaction.browniespain.com\">info@transaction.browniespain.com</a>&gt;<br>\n<b>Data:</b> 15 de dezembro de 2024 às 19:11:16 WET<br>\n<b>Para:</b> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:atrbordados@gmail.com\">atrbordados@gmail.com</a><br>\n<b>Assunto:</b> <b>Obrigado pela sua compra</b><br>\n<b>Responder-Para:</b> Brownie Spain &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">info@browniespain.com</a>&gt;</p>\n</div>\n</blockquote>\n<blockquote style=\"margin-top:5pt; margin-bottom:5pt\">\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Tahoma&quot;, sans-serif\"></span> \n</p>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\">\n<hr>\n</div>\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\" width=\"913\" style=\"width:684.75pt; background:white\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 22.5pt 0.75pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://transaction.browniespain.com/x/c/?ZcpLCoAgEADQq3QCv1kQzKYrdAKzQMEfKszxJ6Jl28dzoBZKIM0sqYEWcjaKYnEwms3duhFKZmcrmMPdqw2ZuZIoghJ6leTBj1H7xjki.tsF_0fT8doDA21\"><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(51, 51, 51); text-decoration:none\"><img border=\"0\" width=\"202\" height=\"33\" style=\"width:2.1041in; height:0.3437in\" src=\"https://www.browniespain.com/es/img/logo_brownie.png\" alt=\"Brownie Spain\"></span></a></span><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\"></span></p>\n<p align=\"center\" style=\"margin-top:0cm; text-align:center\"><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:black; letter-spacing:3pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<div align=\"center\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td width=\"100%\" valign=\"top\" style=\"width:100%; padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<h3 align=\"center\" style=\"text-align:center; line-height:13.5pt\"><span style=\"font-size:9pt; text-transform:uppercase\">OBRIGADO PELA TUA ENCOMENDA</span></h3>\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; line-height:13.5pt\">\n<span style=\"font-size:9pt\">Olá, Teresa! Recebemos a tua encomenda. <br>\nNúmero da Encomenda: ZXSKWTBJZ </span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<div align=\"center\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td width=\"327\" valign=\"top\" style=\"width:245.25pt; padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:9pt\">Estas são as referências de que precisa para efetuar o pagamento<br>\ncom a modalidade Multibanco</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"327\" valign=\"top\" style=\"width:245.25pt; padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p align=\"center\" style=\"margin-right:0cm; margin-bottom:7.5pt; margin-left:0cm; text-align:center; line-height:13.75pt\">\n<b><span style=\"font-size:10pt\">Referência 909386137<br>\nEntidade 45648<br>\nQuantidade 59,85&nbsp;€ </span></b></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; display:none\">&nbsp;</span></b></p>\n<div align=\"center\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\" style=\"max-width:375pt; background:rgb(255, 244, 221)\">\n<tbody>\n<tr>\n<td style=\"padding:9pt 4.5pt 9pt 4.5pt; font-size:10px !important\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-size:7.5pt; color:rgb(225, 160, 29)\">Não esqueça!</span></b><span style=\"font-size:7.5pt; color:rgb(225, 160, 29)\"><br>\nNão se esqueça de efetuar o pagamento antes de 18/12/2024 às 19:11 horas para desfrutar da sua compra. Passado este prazo, a sua encomenda será cancelada automaticamente.\n</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:black\">OS TEUS DADOS</span><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\"></span></p>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:black\">\n<hr>\n</span></div>\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\" width=\"914\" style=\"width:685.5pt\">\n<tbody>\n<tr>\n<td width=\"70%\" style=\"width:70%; padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">Data da encomenda:</span></strong>\n<br>\n<span style=\"font-size:10pt\">2024-12-15 19:11:14</span></p>\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">Nome:</span></strong> <br>\n<span style=\"font-size:10pt\">Teresa Pimentel</span></p>\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">E-mail:</span></strong> <br>\n<span style=\"font-size:10pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:atrbordados@gmail.com\">atrbordados@gmail.com</a></span></p>\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">Forma de pagamento:</span></strong>\n<br>\n<span style=\"font-size:10pt\">Multibanco via Stripe</span></p>\n</td>\n<td width=\"30%\" style=\"width:30%; padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">Morada de entrega:</span></strong>\n<br>\n<span style=\"font-size:10pt\">Rua Professor Eduardo Araújo Coelho n7 1dto <br>\n1600-235, Lisboa<br>\nLisboa, Portugal</span></p>\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">Método de entrega:</span></strong>\n<br>\n<span style=\"font-size:10pt\">Entrega a domicilio</span></p>\n<p><strong><span style=\"font-family:&quot;Aptos&quot;, sans-serif\">Número de contacto:</span></strong>\n<br>\n<span style=\"font-size:10pt\">966280128</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellspacing=\"30\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:black\">RESUMO DA ENCOMENDA</span><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\"></span></p>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:black\">\n<hr>\n</span></div>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"100%\" src=\"https://www.browniespain.com/img/p/2/9/7/6/2/7/297627-small_default.jpg\"></p>\n</td>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\"><strong><span style=\"font-size:7.5pt; font-family:&quot;Aptos&quot;, sans-serif; text-transform:uppercase\">Casaco malha gola polo contrastes</span></strong><span style=\"font-size:10pt\">\n<br>\n</span><i><span style=\"font-size:7pt\">BR|W25-0735-007-801|GRIS|M</span></i><span style=\"font-size:10pt\">\n<br>\n</span><strong><span style=\"font-size:7.5pt; font-family:&quot;Aptos&quot;, sans-serif\">Cor : CINZENTO- Tamanho : M</span></strong><span style=\"font-size:10pt\">\n<br>\n<br>\n</span><strong><span style=\"font-size:7.5pt; font-family:&quot;Aptos&quot;, sans-serif\">55,90&nbsp;€</span></strong><span style=\"font-size:10pt\">\n</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p align=\"right\" style=\"text-align:right\"><strong><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:black\">TOTAL DE PRODUTOS:</span></strong><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:black\"> 55,90&nbsp;€\n<br>\n<strong><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\">ENTREGA:</span></strong> 3,95&nbsp;€\n<br>\n<strong><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\">TOTAL:</span></strong> 59,85&nbsp;€\n</span><span style=\"font-size:5.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:black\"><br>\n(IVA incl.)</span><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:black\">\n</span><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif\"></span></p>\n<div align=\"right\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:9pt; color:black\">Queres fazer uma devolução?\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/help/cambios_y_devolucionesPT.pdf\"><span style=\"color:black\">Clica aqui</span></a> para saber como.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; display:none\">&nbsp;</span></p>\n<div align=\"right\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\" width=\"780\" style=\"width:585pt\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><img border=\"0\" width=\"120\" height=\"88\" style=\"width:1.25in; height:0.9166in\" src=\"https://browniespain.com/es/img/email/pregunta.png\"></p>\n</td>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<p><span style=\"font-size:9pt\">Tens alguma questão?<br>\nEntra em contacto com o nosso serviço de atendimento ao cliente através do e-mail\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespainc.com\"><span style=\"color:black; text-decoration:none\">info@browniespain.com</span></a>ou liga para o número\n<br>\n+34911044409 </span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\" align=\"right\" style=\"margin-bottom:12pt; text-align:right\">\n<span style=\"font-family:&quot;Helvetica&quot;, sans-serif\">&nbsp;</span></p>\n<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:black\">Tens 30 dias consecutivos para decidir se estás satisfeito(a) com o artigo. Para mais informações sobre devoluções, lê a nossa\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/help/cambios_y_devolucionesPT.pdf\">política de devoluções e reembolso.</a>. Para mais informações, lê a nossa\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/politica_legal/PoliticaDePrivacidadPT.pdf\">\nPolítica de Privacidade</a> e os <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/politica_legal/CondicionesDeCompraPT.pdf\">\nTermos e Condições</a>. </span><span style=\"font-size:7.5pt; font-family:&quot;Helvetica&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" align=\"right\" style=\"margin-bottom:12pt; text-align:right\">\n<span style=\"font-family:&quot;Helvetica&quot;, sans-serif\">&nbsp;</span></p>\n<div align=\"right\">\n<table class=\"x_809570607MsoNormalTable\" border=\"0\" cellpadding=\"0\" width=\"914\" style=\"width:685.5pt\">\n<tbody>\n<tr style=\"height:112.5pt\">\n<td colspan=\"2\" style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt; height:112.5pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/PT/brownie-app\"><span style=\"text-decoration:none\"></span></a></p>\n<h2 align=\"center\" style=\"text-align:center; line-height:16.5pt\"><span style=\"font-size:14.5pt; font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(18, 18, 18); font-weight:normal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/PT/brownie-app\"><span style=\"color:rgb(18, 18, 18); text-decoration:none\">DOWNLOAD\n OUR APP!</span><span style=\"color:rgb(18, 18, 18); text-decoration:none\"></span></a></span></h2>\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://apps.apple.com/us/app/brownie/id6451437699\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"143\" height=\"45\" style=\"width:1.4895in; height:0.4687in\" src=\"https://www.browniespain.com/es/img/email/apple-icon.png\"></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://play.google.com/store/apps/details?id=es.brownie.app.android\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"143\" height=\"45\" style=\"width:1.4895in; height:0.4687in\" src=\"https://www.browniespain.com/es/img/email/android-icon.png\"></span></a></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\"></td>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\"></td>\n</tr>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<h3 align=\"center\" style=\"text-align:center\">Segue-nos em:</h3>\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.facebook.com/browniespain\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"40\" height=\"40\" style=\"width:0.4166in; height:0.4166in\" src=\"https://browniespain.com/es/img/email/facebook.png\" alt=\"facebook\"></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/browniespain/\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"40\" height=\"40\" style=\"width:0.4166in; height:0.4166in\" src=\"https://browniespain.com/es/img/email/instagram.png\" alt=\"instagram\"></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.pinterest.com/brownie_spain/\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"40\" height=\"40\" style=\"width:0.4166in; height:0.4166in\" src=\"https://browniespain.com/es/img/email/pinterest.png\" alt=\"twitter\"></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.tiktok.com/@browniespain?lang=es\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"40\" height=\"40\" style=\"width:0.4166in; height:0.4166in\" src=\"https://browniespain.com/es/img/email/tiktok.png\" alt=\"tumblr\"></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/brownie/\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"40\" height=\"40\" style=\"width:0.4166in; height:0.4166in\" src=\"https://browniespain.com/es/img/email/linkedin.png\" alt=\"pinterest\"></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"text-decoration:none\"><img border=\"0\" width=\"40\" height=\"40\" style=\"width:0.4166in; height:0.4166in\" src=\"https://browniespain.com/es/img/email/youtube.png\" alt=\"youtube\"></span></a></p>\n</td>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><img border=\"0\" width=\"5\" height=\"5\" style=\"width:0.052in; height:0.052in\" src=\"https://transaction.browniespain.com/x/p/?BcHBDcAgCADAjYygti_GQdIHiUKjJh2f3gnhFZOgVYhFJUNtGMOFzmLbLEfdUl._mT77ZbUkPmMQ5nJDdMo.A73\"><img border=\"0\" width=\"650\" height=\"101\" style=\"width:6.7708in; height:1.052in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=4052424&amp;ACTION=FILE\"></p>\n</div>\n</blockquote>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
  "display_key": {
    "value": "22842",
    "display_value": "22842"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1736787305686",
    "display_value": "Jan 13, 2025 05:55 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1736842402005",
    "display_value": "Jan 14, 2025 09:13 AM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1736842402005",
    "display_value": "Jan 14, 2025 09:13 AM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "contactstores@browniespain.com",
    "it@browniespain.com",
    "teresa.nunes@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}