#22501 · EXT: Delivery Status Notification (Failure)

ID interno: 10918000006193391

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Mail Delivery Subsystem

Técnico

Departamento

Request Type

Incidencia

Creado

31/12/24, 7:18

Resuelto

Actualizado

31/12/24, 10:42

Asignado

Respondido

Dec 31, 2024 11:42 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.



========================= Forwarded message =========================

Subject: Delivery Status Notification (Failure)
From: "Mail Delivery Subsystem"<mailer-daemon@googlemail.com>
Date: Mon, 30 Dec 2024 23:17:53 -0800 (PST)
To: <soporte@browniespain.com>

------------------------- Contents -------------------------

Error Icon

Address not found

Your message wasn't delivered to broadcom-noreply@broadcom.com because the address couldn't be found, or is unable to receive mail.
LEARN MORE
The response was:

The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; soporte@browniespain.com
Arrival-Date: Mon, 30 Dec 2024 23:17:51 -0800 (PST)
X-Original-Message-ID: <1941b93cdfc.5b5d1be144958.9016604630614996266@browniespain.com>

Final-Recipient: rfc822; broadcom-noreply@broadcom.com
Action: failed
Status: 5.1.3
Diagnostic-Code: smtp; The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser
Last-Attempt-Date: Mon, 30 Dec 2024 23:17:53 -0800 (PST)
X-Google-Smtp-Source: AGHT+IFt9YiG2rkL3GI7LgvpUF1eht/Dd99vKIik5x+Heh4c3O/bZ=
yjxMpebeH/7zKzyHATtTrOt
X-Received: by 2002:a17:907:86aa:b0:aa6:5eae:7ece with SMTP id a640c23a62f3=
a-aac33549659mr3827032766b.43.1735629471353;
Mon, 30 Dec 2024 23:17:51 -0800 (PST)
ARC-Seal: i=3D2; a=3Drsa-sha256; t=3D1735629471; cv=3Dpass;
d=3Dgoogle.com; s=3Darc-20240605;
b=3DP0+tB8FTY7tbnFz/icSowm2RsPw9NhuUcBGfWitjOGJ7derivo1cD5KnJ9XYD5n=
Cy+
6RUviMH0SuYCOrpcaR8cKzPBFDKmBawvIdNnj3Pf0h2rSIntEu6cwDqo1armLtuX0U=
9W
7vINeTym/4TqlN0JiI6WFjdGafuO66NV1Ys5FOiylR3NazaCq7g9dKZs7OUSNWLFZQ=
go
rzhnIOwRNiG+8AAhbfHDi6MZuke/RD3SLSiDDfDDlCB4gqIchDePZYokjLdo0BPItm=
p2
VvRVLiZJlIocFs1tWpUkBcd0Cld84jcBX5JWjhGOa+LKGnL1KgYS+zUu56XkIQyfst=
YZ
xwew=3D=3D
ARC-Message-Signature: i=3D2; a=3Drsa-sha256; c=3Drelaxed/relaxed; d=3Dgoog=
le.com; s=3Darc-20240605;
h=3Dmime-version:user-agent:subject:references:in-reply-to:message-=
id
:to:from:date:dkim-signature;
bh=3DIzTa2inC7LLI2tJBj5Giv/0Uwz1ZNmgwfja9vhm/XoI=3D;
fh=3DiUrtb3tzFUBcWIkGoyxxi18qUlveoVM6gUYazy5nFcY=3D;
b=3DBVs2iYNpKYnjROicAg4TzPGclxlY8Yd1ozlKVuW8bWgYs9O2vubPEpWEWsL2UXc=
srm
PLcXRSdbD2mLM+GoFYZUSvleAv1IGQj54ZM96ZepVfsqFoXXmldfT7FXZ0kEDMzeTU=
zQ
1iTFTFYz70/hIceqwxn6JfK0kokJ8tLGnSGulmoeL5N5+2JJI90cqHSuaC6uINeN8g=
V4
isgXTfKjIH+gJFt7R5Xv+ZcTLMrJEnAv33Ky33r1Dx9T+uunIowcpYM6BSgYb4hRs4=
sb
PJf7OFdpxsVP6Y2DEWja8Ko5Kw0sKe/Q9+Y1LneZudffj20dUFRXFnt0A576d0aapt=
l7
Yd3g=3D=3D;
dara=3Dgoogle.com
ARC-Authentication-Results: i=3D2; mx.google.com;
dkim=3Dpermerror (no key for signature) header.i=3D@BrownieGroupSP.o=
nmicrosoft.com header.s=3Dselector1-BrownieGroupSP-onmicrosoft-com header.b=
=3DlGkqRkAg;
arc=3Dpass (i=3D1 spf=3Dpass spfdomain=3Dbrowniespain.com dkim=3Dpas=
s dkdomain=3Dbrowniespain.com dmarc=3Dpass fromdomain=3Dbrowniespain.com);
spf=3Dsoftfail (google.com: domain of transitioning soporte@brownies=
pain.com does not designate 2603:10a6:10:3a4::7 as permitted sender) smtp.m=
ailfrom=3Dsoporte@browniespain.com
Return-Path: <soporte@browniespain.com>
Received: from EUR03-AM7-obe.outbound.protection.outlook.com (mail-am7eur03=
on2119.outbound.protection.outlook.com. [40.107.105.119])
by mx.google.com with ESMTPS id a640c23a62f3a-aaf6a9371c9si14186846=
6b.574.2024.12.30.23.17.51
for <broadcom-noreply@broadcom.com>
(version=3DTLS1_3 cipher=3DTLS_AES_256_GCM_SHA384 bits=3D256/256);
Mon, 30 Dec 2024 23:17:51 -0800 (PST)
Received-SPF: softfail (google.com: domain of transitioning soporte@brownie=
spain.com does not designate 2603:10a6:10:3a4::7 as permitted sender) clien=
t-ip=3D2603:10a6:10:3a4::7;
Authentication-Results: mx.google.com;
dkim=3Dpermerror (no key for signature) header.i=3D@BrownieGroupSP.o=
nmicrosoft.com header.s=3Dselector1-BrownieGroupSP-onmicrosoft-com header.b=
=3DlGkqRkAg;
arc=3Dpass (i=3D1 spf=3Dpass spfdomain=3Dbrowniespain.com dkim=3Dpas=
s dkdomain=3Dbrowniespain.com dmarc=3Dpass fromdomain=3Dbrowniespain.com);
spf=3Dsoftfail (google.com: domain of transitioning soporte@brownies=
pain.com does not designate 2603:10a6:10:3a4::7 as permitted sender) smtp.m=
ailfrom=3Dsoporte@browniespain.com
ARC-Seal: i=3D1; a=3Drsa-sha256; s=3Darcselector10001; d=3Dmicrosoft.com; c=
v=3Dnone;
b=3DHTY8kEgdfWJb1fnpHf8nbjHyKDg2dk++O/FV4HD/+x3voLc0O+F3CvFF4kDPechJOlsAMH=
rTBsE3cs4yHV48cu8F+CjlnkKXHBjnWsPdkYDT0uiC4KsJj/AFiX9sO0mNgsrZWVX0Cf3yj4KBH=
LQ2wPoe2IXVl7JzADhrP9xLGUnxnjT2fiscA+iqXk7nKctSu3zeEIVpT+R1lbbbnAhRKoipHOf/=
1khZM4zl7KZ6M9MiLXiUW6WRTVqKjYLAYywZLOz3pY8FHU6Ib0uT5Wig0VuareM1dHTi3vXr2ZP=
MR7m+Gb/X2p8yIb9BGBfTW5eCWCuIEMr4S+hiGSq2qqt/0g=3D=3D
ARC-Message-Signature: i=3D1; a=3Drsa-sha256; c=3Drelaxed/relaxed; d=3Dmicr=
osoft.com;
s=3Darcselector10001;
h=3DFrom:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-A=
ntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Ex=
change-AntiSpam-MessageData-1;
bh=3DIzTa2inC7LLI2tJBj5Giv/0Uwz1ZNmgwfja9vhm/XoI=3D;
b=3DxP/Pl6lxlhSUDiXtE+uqJIivqRw2pd/Jp+SJy2LBlucyi/yw2Bag6wguF0v74Io1uMYlhr=
Afetv15+kuK8l2cK1uMCK3sPGW3O2XWinFyRXI7r5jU3TZX9JMSFyFYVGGPFrEBXJ9REdUHqOcE=
ZCpqst1D2xjLg8m4Icsvv7pv8RIohQTkuqVy8OAkTYwd2TTtjMfxn/yVNDK/jkOOfc7N9DRc7KM=
wccVpaoptNmg3KG0mJsXWU/EekbrALa7kYRRGB3abS+grDAvDeR0XcclvGI8fugXqrc4PJu+t6i=
e9edkKrtbXMJB3BDSVB8oW8o/7sNwdGEJE98TXHIsWA1t8Q=3D=3D
ARC-Authentication-Results: i=3D1; mx.microsoft.com 1; spf=3Dpass
smtp.mailfrom=3Dbrowniespain.com; dmarc=3Dpass action=3Dnone
header.from=3Dbrowniespain.com; dkim=3Dpass header.d=3Dbrowniespain.com; a=
rc=3Dnone
DKIM-Signature: v=3D1; a=3Drsa-sha256; c=3Drelaxed/relaxed;
d=3DBrownieGroupSP.onmicrosoft.com; s=3Dselector1-BrownieGroupSP-onmicroso=
ft-com;
h=3DFrom:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-S=
enderADCheck;
bh=3DIzTa2inC7LLI2tJBj5Giv/0Uwz1ZNmgwfja9vhm/XoI=3D;
b=3DlGkqRkAghl92lmPP4Ad6pV0uoLkJuZ+gtezFlH6ik+e2N803vLg3AlMyYxHEfdz8Pz3K3d=
cEv4rrWIyAvOMmT3fq9JkMHXaTOZoSDNcXlhi0W3oRdcP7Wb/EfF+jARjq7mn9Wli7cGtzH8385=
fKr6m799dVPQMvYPD26ZquQURZLWP8Wgja/9xErhoTwXdhUbfioXgfaX57AY66HR+kDHvaYpRyH=
zV4i+pNin1/TTYjSfvosfn8fpIPJAvvGVyziwWpkR/Jlg7TuLKW/yk/Pu2IcQl1X071AbVJFzOJ=
Yk01o1TuD83mCV+1gVSE64FIY1VknjsIB1IdEjSPYyEN88g=3D=3D
Authentication-Results: dkim=3Dnone (message not signed)
header.d=3Dnone;dmarc=3Dnone action=3Dnone header.from=3Dbrowniespain.com;
Received: from DU0P195MB1628.EURP195.PROD.OUTLOOK.COM (2603:10a6:10:3a4::7)=
by
VI1P195MB0606.EURP195.PROD.OUTLOOK.COM (2603:10a6:800:153::10) with Micros=
oft
SMTP Server (version=3DTLS1_2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA=
384) id
15.20.8293.20; Tue, 31 Dec 2024 07:17:39 +0000
Received: from DU0P195MB1628.EURP195.PROD.OUTLOOK.COM
([fe80::6a65:2978:ac53:f0a5]) by DU0P195MB1628.EURP195.PROD.OUTLOOK.COM
([fe80::6a65:2978:ac53:f0a5%6]) with mapi id 15.20.8293.000; Tue, 31 Dec 2=
024
07:17:39 +0000
Date: Tue, 31 Dec 2024 08:17:38 +0100
From: Soporte IT <soporte@browniespain.com>
To: <broadcom-noreply@broadcom.com>
Message-Id: <1941b93cdfc.5b5d1be144958.9016604630614996266@browniespain.com=
>
In-Reply-To: <1487971710.181779.1735570661721@WPDVOKTAHUB02.Broadcom.net>
References: <1487971710.181779.1735570661721@WPDVOKTAHUB02.Broadcom.net>
Subject: Su solicitud con ID 22496 ha sido cancelada.
Content-Type: multipart/alternative;=20
    boundary=3D"----=3D_Part_63024_1559593255.1735629458941"
X-Auto-Response-Suppress: All
X-SDP-APPID: 20083439782
User-Agent: Zoho Mail
X-Mailer: Zoho Mail
X-Zoho-Virus-Status: 1
X-ClientProxiedBy: AS4P195CA0024.EURP195.PROD.OUTLOOK.COM
(2603:10a6:20b:5d6::11) To DU0P195MB1628.EURP195.PROD.OUTLOOK.COM
(2603:10a6:10:3a4::7)
Return-Path: soporte@browniespain.com
MIME-Version: 1.0
X-MS-PublicTrafficType: Email
X-MS-TrafficTypeDiagnostic: DU0P195MB1628:EE_|VI1P195MB0606:EE_
X-MS-Office365-Filtering-Correlation-Id: 04897b39-5b46-468e-a42a-08dd296b35=
b8
X-MS-Exchange-SenderADCheck: 1
X-MS-Exchange-AntiSpam-Relay: 0
X-Microsoft-Antispam:
    BCL:0;ARA:13230040|1800799024|69100299015|366016|376014|8096899003;
X-Microsoft-Antispam-Message-Info:
    =3D?utf-8?B?WlNEQ1lhb0xyeWFLc3RFZ3RBL1RwZWR0UTdCR0srT2ZidFRCdnphN01OVUJZ?=
=3D
=3D?utf-8?B?d2gzYkhMWWQ0RTM2amM5bDdzczd1MHZDY3RmTThYd3EycEtnRVgwdHNYQnRn?=
=3D
=3D?utf-8?B?M0pJNnh6dUZGYjhCNERwN0xBMFZTQStvN2I2YXVoS1p3QlhUcjVmcGxkM29r?=
=3D
=3D?utf-8?B?Miszc0VuS2V2MlF0akQ1K2s1ZlBjUXhUTy81YjBXTHJNZmdpUklmMHd6L0lL?=
=3D
=3D?utf-8?B?SFR6KzdSQlRXRklqWlJCdXEydlNtTmhHU2lFdSt3bkNTZjZEVGxLV0N6ZWJD?=
=3D
=3D?utf-8?B?a2hWdERPMlVRWHdUSC91YWpCRjNCcEpBNlBac3ZvSzB0Z1lTMDByN0w1ZGc4?=
=3D
=3D?utf-8?B?TlpqQjlCczcwanRrejlrTkF6UFJzQXFOdXRMWFB5UWM2alRqVERmZGpJYVp1?=
=3D
=3D?utf-8?B?YzhjV1N6b3lJR3RCS1lHb2RpOFIrcDVJbVAxVkNndHFudlNrZ2VDdTJEQ2R1?=
=3D
=3D?utf-8?B?dzV2WUJiZkgyN3JIVjFTT0VzajdKbEFYYVJkemIyQmtFdnUxVXFOaGErYjVX?=
=3D
=3D?utf-8?B?T01UMnYvV2RsRjZCbnVtRU50K1h3YUhNMjNVdEdBNThaaXRSMVphNDFFWjBO?=
=3D
=3D?utf-8?B?VXdPamZCV2FCenVTWTBZNlVPa0VsbWRYaGRzRitOWGNSVUh5UjRpMXVNdUJU?=
=3D
=3D?utf-8?B?bFRXZzZTQXp0Q0NIbzROUkJBeGdrL1lXZ2xLTjZhVXRrVUhOZVByRjlydEhx?=
=3D
=3D?utf-8?B?WmZvRHhoRE1VUnBlc3N4WkZXN1pzdEdxek1NOFRvUTJ6UDk2N0Y5R1U4Tnlw?=
=3D
=3D?utf-8?B?L3M4Sk04WkZvblp6dDdlSG5uUW5yMmlyMVpaZFpQd21ITmtZalR3VnFlejlY?=
=3D
=3D?utf-8?B?U3JJSDhHbTJ1OEUveVBWcGRLVG1LVy93ekltSHFhcGs1Z0ZqQkszeHJPVE9z?=
=3D
=3D?utf-8?B?bzFZTlRlam1QR1pzS1NvdHo2YldDZjdNWjM5cmQzTW9NVzhkcHNncHFWWW5P?=
=3D
=3D?utf-8?B?REpsaU5LcTlHbm5VZy9ya3FKMDZoTk9yUmVXeUk0MUJFSTlBQ1pDR25xbjk2?=
=3D
=3D?utf-8?B?YWFOdnYyN2kxQXpEMmtUR3Q2UUFPVVVkRnEwL1lDUVRuQVN6TUp0UFVKYjBw?=
=3D
=3D?utf-8?B?YkNsK0J5R3ZBa3Z1Y3BqTkxWSlkxUkFVZE96bGlnMi9teERmYmpySVpxUHJn?=
=3D
=3D?utf-8?B?SFRBTnBRaHpCZkdFV25Fa0RMWFJ2YTdNMWxsMmo4TFRUc25paHh1Zmd5c3o1?=
=3D
=3D?utf-8?B?WEJFQU12bVBSZUdPVTdhdVg5bG82M3RRRnZyeXlGdm03WlozaVk3bUx3WlB4?=
=3D
=3D?utf-8?B?anpwS1QxQUpUazh6azVBWmNkeGdnK2czS001VFJ3UHFQRGcwRFcwdXJGV0NT?=
=3D
=3D?utf-8?B?SEZJK1A3QVdhRGQzeGFoZnBMUzZUMGxyQ0NhSHJ5VjJYallNdU5weVNMRWRo?=
=3D
=3D?utf-8?B?TkJrWkd1cEhqWlFqZ3JHRHZkRGpVcU9QNUEzQXdZeDc3cXZUVFlRQTRvSnRz?=
=3D
=3D?utf-8?B?SjE4SHFqMnZad0tPbXRqZmdpZW9vWUVXQmhkbkhTYnVDU2wzNDQ1T3BZbUsv?=
=3D
=3D?utf-8?B?YzArTXkrNzlrL0o1YTJuTVBGUWJLaVRKcjViTG1aYzVSV05TdDQrcGRILzht?=
=3D
=3D?utf-8?B?WjhTTGtDSW1ETkF0RjBXSjR0b1BSbGFnR1R5UGlPNmxRMytzVUU5a3ZHaUQ0?=
=3D
=3D?utf-8?B?aS9pMjhKRWpvVDdaZ0REV0pGN2FuQ0loRFR0cUZqK2VZcVRlSThmbVpQcnN4?=
=3D
=3D?utf-8?B?VE8wVk9yLzZGTU11eXZEL3cwN0tXT3E3dDNXRHRuMzQrMHc1cStFZVNhV3pG?=
=3D
=3D?utf-8?B?UTRZd28zWm56ckcyTmVWVTV2a1RQcTB5SHZ5MWEwaDlFWWJ1NnlMKzBvcFNG?=
=3D
=3D?utf-8?B?eWhxMW5GODRxVWt2NXpvZz09?=3D
X-Forefront-Antispam-Report:
    CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:DU0P195MB1=
628.EURP195.PROD.OUTLOOK.COM;PTR:;CAT:NONE;SFS:(13230040)(1800799024)(69100=
299015)(366016)(376014)(8096899003);DIR:OUT;SFP:1102;
X-MS-Exchange-AntiSpam-MessageData-ChunkCount: 1

----- Message truncated -----

====================== End of Forwarded Mail ======================

Resolución

No es incidencia
JSON crudo (detalle completo)
{
  "id": "10918000006193391",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": null,
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "EXT: Delivery Status Notification (Failure)",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000002719613",
    "name": "Mail Delivery Subsystem",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "mailer-daemon@googlemail.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "Mail Delivery Subsystem",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "22501",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<67739aa1.170a0220.1227d.8b9a.GMR@mx.google.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>No es incidencia<br></div></div>",
    "submitted_by": {
      "id": "10918000003903199",
      "name": "Eliana Garcia",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "eliana.garcia@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Garcia",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Eliana",
      "user_scope": "internal_user",
      "employee_id": "eliana.garcia",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1735641743915",
      "display_value": "Dec 31, 2024 11:42 AM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.\n<br>\n<br><br><br>========================= Forwarded message =========================<br><br>Subject: Delivery Status Notification (Failure)<br>From: &quot;Mail Delivery Subsystem&quot;&lt;mailer-daemon@googlemail.com&gt;<br>Date: Mon, 30 Dec 2024 23:17:53 -0800 (PST)<br>To: &lt;soporte@browniespain.com&gt;<br><br>------------------------- Contents -------------------------<br><br>\n\n\n<div class=\"zm_7769009187086687063_parse_9014586849995497600\">\n<table cellpadding=\"0\" cellspacing=\"0\" class=\"x_485852069email-wrapper\" style=\"padding-top:32px; background-color:rgb(255, 255, 255)\"><tbody>\n<tr><td>\n<table cellpadding=\"0\" cellspacing=\"0\"><tbody>\n<tr><td style=\"max-width:560px; padding:24px 24px 32px; background-color:rgb(250, 250, 250); border:1px solid rgb(224, 224, 224); border-radius:2px\">\n<img style=\"padding:0 24px 16px 0; float:left\" width=\"72\" height=\"72\" alt=\"Error Icon\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3997199&amp;ACTION=FILE\">\n<table style=\"min-width:272px; padding-top:8px\"><tbody>\n<tr><td><h2 style=\"font-size:20px; color:rgb(33, 33, 33); font-weight:bold; margin:0\">\nAddress not found\n</h2></td></tr>\n<tr><td style=\"padding-top:20px; color:rgb(117, 117, 117); font-size:16px; font-weight:normal; text-align:left\">\nYour message wasn't delivered to <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(33, 33, 33); text-decoration:none\"><b>broadcom-noreply@broadcom.com</b></a> because the address couldn't be found, or is unable to receive mail.\n</td></tr>\n<tr><td style=\"padding-top:24px; color:rgb(66, 133, 244); font-size:14px; font-weight:bold; text-align:left\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none\" href=\"https://support.google.com/mail/?p=NoSuchUser\">LEARN MORE</a>\n</td></tr>\n</tbody></table>\n</td></tr>\n</tbody></table>\n</td></tr>\n<tr style=\"border:none; background-color:rgb(255, 255, 255); font-size:12.8px; width:90%\">\n<td align=\"left\" style=\"padding:48px 10px\">\nThe response was:<br>\n<p style=\"font-family:monospace\">\nThe email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser\n</p>\n</td>\n</tr>\n</tbody></table>\n</div>\n\nReporting-MTA: dns; googlemail.com\n<br>Received-From-MTA: dns; soporte@browniespain.com\n<br>Arrival-Date: Mon, 30 Dec 2024 23:17:51 -0800 (PST)\n<br>X-Original-Message-ID: &lt;1941b93cdfc.5b5d1be144958.9016604630614996266@browniespain.com&gt;\n<br>\n<br>Final-Recipient: rfc822; broadcom-noreply@broadcom.com\n<br>Action: failed\n<br>Status: 5.1.3\n<br>Diagnostic-Code: smtp; The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser\n<br>Last-Attempt-Date: Mon, 30 Dec 2024 23:17:53 -0800 (PST)\n<br>X-Google-Smtp-Source: AGHT+IFt9YiG2rkL3GI7LgvpUF1eht/Dd99vKIik5x+Heh4c3O/bZ=\n<br>yjxMpebeH/7zKzyHATtTrOt\n<br>X-Received: by 2002:a17:907:86aa:b0:aa6:5eae:7ece with SMTP id a640c23a62f3=\n<br>a-aac33549659mr3827032766b.43.1735629471353;\n<br>        Mon, 30 Dec 2024 23:17:51 -0800 (PST)\n<br>ARC-Seal: i=3D2; a=3Drsa-sha256; t=3D1735629471; cv=3Dpass;\n<br>        d=3Dgoogle.com; s=3Darc-20240605;\n<br>        b=3DP0+tB8FTY7tbnFz/icSowm2RsPw9NhuUcBGfWitjOGJ7derivo1cD5KnJ9XYD5n=\n<br>Cy+\n<br>         6RUviMH0SuYCOrpcaR8cKzPBFDKmBawvIdNnj3Pf0h2rSIntEu6cwDqo1armLtuX0U=\n<br>9W\n<br>         7vINeTym/4TqlN0JiI6WFjdGafuO66NV1Ys5FOiylR3NazaCq7g9dKZs7OUSNWLFZQ=\n<br>go\n<br>         rzhnIOwRNiG+8AAhbfHDi6MZuke/RD3SLSiDDfDDlCB4gqIchDePZYokjLdo0BPItm=\n<br>p2\n<br>         VvRVLiZJlIocFs1tWpUkBcd0Cld84jcBX5JWjhGOa+LKGnL1KgYS+zUu56XkIQyfst=\n<br>YZ\n<br>         xwew=3D=3D\n<br>ARC-Message-Signature: i=3D2; a=3Drsa-sha256; c=3Drelaxed/relaxed; d=3Dgoog=\n<br>le.com; s=3Darc-20240605;\n<br>        h=3Dmime-version:user-agent:subject:references:in-reply-to:message-=\n<br>id\n<br>         :to:from:date:dkim-signature;\n<br>        bh=3DIzTa2inC7LLI2tJBj5Giv/0Uwz1ZNmgwfja9vhm/XoI=3D;\n<br>        fh=3DiUrtb3tzFUBcWIkGoyxxi18qUlveoVM6gUYazy5nFcY=3D;\n<br>        b=3DBVs2iYNpKYnjROicAg4TzPGclxlY8Yd1ozlKVuW8bWgYs9O2vubPEpWEWsL2UXc=\n<br>srm\n<br>         PLcXRSdbD2mLM+GoFYZUSvleAv1IGQj54ZM96ZepVfsqFoXXmldfT7FXZ0kEDMzeTU=\n<br>zQ\n<br>         1iTFTFYz70/hIceqwxn6JfK0kokJ8tLGnSGulmoeL5N5+2JJI90cqHSuaC6uINeN8g=\n<br>V4\n<br>         isgXTfKjIH+gJFt7R5Xv+ZcTLMrJEnAv33Ky33r1Dx9T+uunIowcpYM6BSgYb4hRs4=\n<br>sb\n<br>         PJf7OFdpxsVP6Y2DEWja8Ko5Kw0sKe/Q9+Y1LneZudffj20dUFRXFnt0A576d0aapt=\n<br>l7\n<br>         Yd3g=3D=3D;\n<br>        dara=3Dgoogle.com\n<br>ARC-Authentication-Results: i=3D2; mx.google.com;\n<br>       dkim=3Dpermerror (no key for signature) header.i=3D@BrownieGroupSP.o=\n<br>nmicrosoft.com header.s=3Dselector1-BrownieGroupSP-onmicrosoft-com header.b=\n<br>=3DlGkqRkAg;\n<br>       arc=3Dpass (i=3D1 spf=3Dpass spfdomain=3Dbrowniespain.com dkim=3Dpas=\n<br>s dkdomain=3Dbrowniespain.com dmarc=3Dpass fromdomain=3Dbrowniespain.com);\n<br>       spf=3Dsoftfail (google.com: domain of transitioning soporte@brownies=\n<br>pain.com does not designate 2603:10a6:10:3a4::7 as permitted sender) smtp.m=\n<br>ailfrom=3Dsoporte@browniespain.com\n<br>Return-Path: &lt;soporte@browniespain.com&gt;\n<br>Received: from EUR03-AM7-obe.outbound.protection.outlook.com (mail-am7eur03=\n<br>on2119.outbound.protection.outlook.com. [40.107.105.119])\n<br>        by mx.google.com with ESMTPS id a640c23a62f3a-aaf6a9371c9si14186846=\n<br>6b.574.2024.12.30.23.17.51\n<br>        for &lt;broadcom-noreply@broadcom.com&gt;\n<br>        (version=3DTLS1_3 cipher=3DTLS_AES_256_GCM_SHA384 bits=3D256/256);\n<br>        Mon, 30 Dec 2024 23:17:51 -0800 (PST)\n<br>Received-SPF: softfail (google.com: domain of transitioning soporte@brownie=\n<br>spain.com does not designate 2603:10a6:10:3a4::7 as permitted sender) clien=\n<br>t-ip=3D2603:10a6:10:3a4::7;\n<br>Authentication-Results: mx.google.com;\n<br>       dkim=3Dpermerror (no key for signature) header.i=3D@BrownieGroupSP.o=\n<br>nmicrosoft.com header.s=3Dselector1-BrownieGroupSP-onmicrosoft-com header.b=\n<br>=3DlGkqRkAg;\n<br>       arc=3Dpass (i=3D1 spf=3Dpass spfdomain=3Dbrowniespain.com dkim=3Dpas=\n<br>s dkdomain=3Dbrowniespain.com dmarc=3Dpass fromdomain=3Dbrowniespain.com);\n<br>       spf=3Dsoftfail (google.com: domain of transitioning soporte@brownies=\n<br>pain.com does not designate 2603:10a6:10:3a4::7 as permitted sender) smtp.m=\n<br>ailfrom=3Dsoporte@browniespain.com\n<br>ARC-Seal: i=3D1; a=3Drsa-sha256; s=3Darcselector10001; d=3Dmicrosoft.com; c=\n<br>v=3Dnone;\n<br> b=3DHTY8kEgdfWJb1fnpHf8nbjHyKDg2dk++O/FV4HD/+x3voLc0O+F3CvFF4kDPechJOlsAMH=\n<br>rTBsE3cs4yHV48cu8F+CjlnkKXHBjnWsPdkYDT0uiC4KsJj/AFiX9sO0mNgsrZWVX0Cf3yj4KBH=\n<br>LQ2wPoe2IXVl7JzADhrP9xLGUnxnjT2fiscA+iqXk7nKctSu3zeEIVpT+R1lbbbnAhRKoipHOf/=\n<br>1khZM4zl7KZ6M9MiLXiUW6WRTVqKjYLAYywZLOz3pY8FHU6Ib0uT5Wig0VuareM1dHTi3vXr2ZP=\n<br>MR7m+Gb/X2p8yIb9BGBfTW5eCWCuIEMr4S+hiGSq2qqt/0g=3D=3D\n<br>ARC-Message-Signature: i=3D1; a=3Drsa-sha256; c=3Drelaxed/relaxed; d=3Dmicr=\n<br>osoft.com;\n<br> s=3Darcselector10001;\n<br> h=3DFrom:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-A=\n<br>ntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Ex=\n<br>change-AntiSpam-MessageData-1;\n<br> bh=3DIzTa2inC7LLI2tJBj5Giv/0Uwz1ZNmgwfja9vhm/XoI=3D;\n<br> b=3DxP/Pl6lxlhSUDiXtE+uqJIivqRw2pd/Jp+SJy2LBlucyi/yw2Bag6wguF0v74Io1uMYlhr=\n<br>Afetv15+kuK8l2cK1uMCK3sPGW3O2XWinFyRXI7r5jU3TZX9JMSFyFYVGGPFrEBXJ9REdUHqOcE=\n<br>ZCpqst1D2xjLg8m4Icsvv7pv8RIohQTkuqVy8OAkTYwd2TTtjMfxn/yVNDK/jkOOfc7N9DRc7KM=\n<br>wccVpaoptNmg3KG0mJsXWU/EekbrALa7kYRRGB3abS+grDAvDeR0XcclvGI8fugXqrc4PJu+t6i=\n<br>e9edkKrtbXMJB3BDSVB8oW8o/7sNwdGEJE98TXHIsWA1t8Q=3D=3D\n<br>ARC-Authentication-Results: i=3D1; mx.microsoft.com 1; spf=3Dpass\n<br> smtp.mailfrom=3Dbrowniespain.com; dmarc=3Dpass action=3Dnone\n<br> header.from=3Dbrowniespain.com; dkim=3Dpass header.d=3Dbrowniespain.com; a=\n<br>rc=3Dnone\n<br>DKIM-Signature: v=3D1; a=3Drsa-sha256; c=3Drelaxed/relaxed;\n<br> d=3DBrownieGroupSP.onmicrosoft.com; s=3Dselector1-BrownieGroupSP-onmicroso=\n<br>ft-com;\n<br> h=3DFrom:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-S=\n<br>enderADCheck;\n<br> bh=3DIzTa2inC7LLI2tJBj5Giv/0Uwz1ZNmgwfja9vhm/XoI=3D;\n<br> b=3DlGkqRkAghl92lmPP4Ad6pV0uoLkJuZ+gtezFlH6ik+e2N803vLg3AlMyYxHEfdz8Pz3K3d=\n<br>cEv4rrWIyAvOMmT3fq9JkMHXaTOZoSDNcXlhi0W3oRdcP7Wb/EfF+jARjq7mn9Wli7cGtzH8385=\n<br>fKr6m799dVPQMvYPD26ZquQURZLWP8Wgja/9xErhoTwXdhUbfioXgfaX57AY66HR+kDHvaYpRyH=\n<br>zV4i+pNin1/TTYjSfvosfn8fpIPJAvvGVyziwWpkR/Jlg7TuLKW/yk/Pu2IcQl1X071AbVJFzOJ=\n<br>Yk01o1TuD83mCV+1gVSE64FIY1VknjsIB1IdEjSPYyEN88g=3D=3D\n<br>Authentication-Results: dkim=3Dnone (message not signed)\n<br> header.d=3Dnone;dmarc=3Dnone action=3Dnone header.from=3Dbrowniespain.com;\n<br>Received: from DU0P195MB1628.EURP195.PROD.OUTLOOK.COM (2603:10a6:10:3a4::7)=\n<br> by\n<br> VI1P195MB0606.EURP195.PROD.OUTLOOK.COM (2603:10a6:800:153::10) with Micros=\n<br>oft\n<br> SMTP Server (version=3DTLS1_2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA=\n<br>384) id\n<br> 15.20.8293.20; Tue, 31 Dec 2024 07:17:39 +0000\n<br>Received: from DU0P195MB1628.EURP195.PROD.OUTLOOK.COM\n<br> ([fe80::6a65:2978:ac53:f0a5]) by DU0P195MB1628.EURP195.PROD.OUTLOOK.COM\n<br> ([fe80::6a65:2978:ac53:f0a5%6]) with mapi id 15.20.8293.000; Tue, 31 Dec 2=\n<br>024\n<br> 07:17:39 +0000\n<br>Date: Tue, 31 Dec 2024 08:17:38 +0100\n<br>From: Soporte IT &lt;soporte@browniespain.com&gt;\n<br>To: &lt;broadcom-noreply@broadcom.com&gt;\n<br>Message-Id: &lt;1941b93cdfc.5b5d1be144958.9016604630614996266@browniespain.com=\n<br>&gt;\n<br>In-Reply-To: &lt;1487971710.181779.1735570661721@WPDVOKTAHUB02.Broadcom.net&gt;\n<br>References: &lt;1487971710.181779.1735570661721@WPDVOKTAHUB02.Broadcom.net&gt;\n<br>Subject: Su solicitud con ID 22496 ha sido cancelada.\n<br>Content-Type: multipart/alternative;=20\n<br>&nbsp;&nbsp;&nbsp;&nbsp;boundary=3D&quot;----=3D_Part_63024_1559593255.1735629458941&quot;\n<br>X-Auto-Response-Suppress: All\n<br>X-SDP-APPID: 20083439782\n<br>User-Agent: Zoho Mail\n<br>X-Mailer: Zoho Mail\n<br>X-Zoho-Virus-Status: 1\n<br>X-ClientProxiedBy: AS4P195CA0024.EURP195.PROD.OUTLOOK.COM\n<br> (2603:10a6:20b:5d6::11) To DU0P195MB1628.EURP195.PROD.OUTLOOK.COM\n<br> (2603:10a6:10:3a4::7)\n<br>Return-Path: soporte@browniespain.com\n<br>MIME-Version: 1.0\n<br>X-MS-PublicTrafficType: Email\n<br>X-MS-TrafficTypeDiagnostic: DU0P195MB1628:EE_|VI1P195MB0606:EE_\n<br>X-MS-Office365-Filtering-Correlation-Id: 04897b39-5b46-468e-a42a-08dd296b35=\n<br>b8\n<br>X-MS-Exchange-SenderADCheck: 1\n<br>X-MS-Exchange-AntiSpam-Relay: 0\n<br>X-Microsoft-Antispam:\n<br>&nbsp;&nbsp;&nbsp;&nbsp;BCL:0;ARA:13230040|1800799024|69100299015|366016|376014|8096899003;\n<br>X-Microsoft-Antispam-Message-Info:\n<br>&nbsp;&nbsp;&nbsp;&nbsp;=3D?utf-8?B?WlNEQ1lhb0xyeWFLc3RFZ3RBL1RwZWR0UTdCR0srT2ZidFRCdnphN01OVUJZ?=\n<br>=3D\n<br> =3D?utf-8?B?d2gzYkhMWWQ0RTM2amM5bDdzczd1MHZDY3RmTThYd3EycEtnRVgwdHNYQnRn?=\n<br>=3D\n<br> =3D?utf-8?B?M0pJNnh6dUZGYjhCNERwN0xBMFZTQStvN2I2YXVoS1p3QlhUcjVmcGxkM29r?=\n<br>=3D\n<br> =3D?utf-8?B?Miszc0VuS2V2MlF0akQ1K2s1ZlBjUXhUTy81YjBXTHJNZmdpUklmMHd6L0lL?=\n<br>=3D\n<br> =3D?utf-8?B?SFR6KzdSQlRXRklqWlJCdXEydlNtTmhHU2lFdSt3bkNTZjZEVGxLV0N6ZWJD?=\n<br>=3D\n<br> =3D?utf-8?B?a2hWdERPMlVRWHdUSC91YWpCRjNCcEpBNlBac3ZvSzB0Z1lTMDByN0w1ZGc4?=\n<br>=3D\n<br> =3D?utf-8?B?TlpqQjlCczcwanRrejlrTkF6UFJzQXFOdXRMWFB5UWM2alRqVERmZGpJYVp1?=\n<br>=3D\n<br> =3D?utf-8?B?YzhjV1N6b3lJR3RCS1lHb2RpOFIrcDVJbVAxVkNndHFudlNrZ2VDdTJEQ2R1?=\n<br>=3D\n<br> =3D?utf-8?B?dzV2WUJiZkgyN3JIVjFTT0VzajdKbEFYYVJkemIyQmtFdnUxVXFOaGErYjVX?=\n<br>=3D\n<br> =3D?utf-8?B?T01UMnYvV2RsRjZCbnVtRU50K1h3YUhNMjNVdEdBNThaaXRSMVphNDFFWjBO?=\n<br>=3D\n<br> =3D?utf-8?B?VXdPamZCV2FCenVTWTBZNlVPa0VsbWRYaGRzRitOWGNSVUh5UjRpMXVNdUJU?=\n<br>=3D\n<br> =3D?utf-8?B?bFRXZzZTQXp0Q0NIbzROUkJBeGdrL1lXZ2xLTjZhVXRrVUhOZVByRjlydEhx?=\n<br>=3D\n<br> =3D?utf-8?B?WmZvRHhoRE1VUnBlc3N4WkZXN1pzdEdxek1NOFRvUTJ6UDk2N0Y5R1U4Tnlw?=\n<br>=3D\n<br> =3D?utf-8?B?L3M4Sk04WkZvblp6dDdlSG5uUW5yMmlyMVpaZFpQd21ITmtZalR3VnFlejlY?=\n<br>=3D\n<br> =3D?utf-8?B?U3JJSDhHbTJ1OEUveVBWcGRLVG1LVy93ekltSHFhcGs1Z0ZqQkszeHJPVE9z?=\n<br>=3D\n<br> =3D?utf-8?B?bzFZTlRlam1QR1pzS1NvdHo2YldDZjdNWjM5cmQzTW9NVzhkcHNncHFWWW5P?=\n<br>=3D\n<br> =3D?utf-8?B?REpsaU5LcTlHbm5VZy9ya3FKMDZoTk9yUmVXeUk0MUJFSTlBQ1pDR25xbjk2?=\n<br>=3D\n<br> =3D?utf-8?B?YWFOdnYyN2kxQXpEMmtUR3Q2UUFPVVVkRnEwL1lDUVRuQVN6TUp0UFVKYjBw?=\n<br>=3D\n<br> =3D?utf-8?B?YkNsK0J5R3ZBa3Z1Y3BqTkxWSlkxUkFVZE96bGlnMi9teERmYmpySVpxUHJn?=\n<br>=3D\n<br> =3D?utf-8?B?SFRBTnBRaHpCZkdFV25Fa0RMWFJ2YTdNMWxsMmo4TFRUc25paHh1Zmd5c3o1?=\n<br>=3D\n<br> =3D?utf-8?B?WEJFQU12bVBSZUdPVTdhdVg5bG82M3RRRnZyeXlGdm03WlozaVk3bUx3WlB4?=\n<br>=3D\n<br> =3D?utf-8?B?anpwS1QxQUpUazh6azVBWmNkeGdnK2czS001VFJ3UHFQRGcwRFcwdXJGV0NT?=\n<br>=3D\n<br> =3D?utf-8?B?SEZJK1A3QVdhRGQzeGFoZnBMUzZUMGxyQ0NhSHJ5VjJYallNdU5weVNMRWRo?=\n<br>=3D\n<br> =3D?utf-8?B?TkJrWkd1cEhqWlFqZ3JHRHZkRGpVcU9QNUEzQXdZeDc3cXZUVFlRQTRvSnRz?=\n<br>=3D\n<br> =3D?utf-8?B?SjE4SHFqMnZad0tPbXRqZmdpZW9vWUVXQmhkbkhTYnVDU2wzNDQ1T3BZbUsv?=\n<br>=3D\n<br> =3D?utf-8?B?YzArTXkrNzlrL0o1YTJuTVBGUWJLaVRKcjViTG1aYzVSV05TdDQrcGRILzht?=\n<br>=3D\n<br> =3D?utf-8?B?WjhTTGtDSW1ETkF0RjBXSjR0b1BSbGFnR1R5UGlPNmxRMytzVUU5a3ZHaUQ0?=\n<br>=3D\n<br> =3D?utf-8?B?aS9pMjhKRWpvVDdaZ0REV0pGN2FuQ0loRFR0cUZqK2VZcVRlSThmbVpQcnN4?=\n<br>=3D\n<br> =3D?utf-8?B?VE8wVk9yLzZGTU11eXZEL3cwN0tXT3E3dDNXRHRuMzQrMHc1cStFZVNhV3pG?=\n<br>=3D\n<br> =3D?utf-8?B?UTRZd28zWm56ckcyTmVWVTV2a1RQcTB5SHZ5MWEwaDlFWWJ1NnlMKzBvcFNG?=\n<br>=3D\n<br> =3D?utf-8?B?eWhxMW5GODRxVWt2NXpvZz09?=3D\n<br>X-Forefront-Antispam-Report:\n<br>&nbsp;&nbsp;&nbsp;&nbsp;CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:DU0P195MB1=\n<br>628.EURP195.PROD.OUTLOOK.COM;PTR:;CAT:NONE;SFS:(13230040)(1800799024)(69100=\n<br>299015)(366016)(376014)(8096899003);DIR:OUT;SFP:1102;\n<br>X-MS-Exchange-AntiSpam-MessageData-ChunkCount: 1\n<br>\n<br>----- Message truncated -----<br><br>====================== End of Forwarded Mail ======================<br><br>",
  "display_key": {
    "value": "22501",
    "display_value": "22501"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1735629526623",
    "display_value": "Dec 31, 2024 08:18 AM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1735641743915",
    "display_value": "Dec 31, 2024 11:42 AM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1735641743916",
    "display_value": "Dec 31, 2024 11:42 AM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}