#22469 · EXT: RECORDATORIO: Encuesta de satisfacción AVERÍAS

ID interno: 10918000006193057

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Calidad Telefónica Empresas

Técnico

Departamento

Request Type

Incidencia

Creado

29/12/24, 12:48

Resuelto

Actualizado

30/12/24, 7:27

Asignado

Respondido

Dec 30, 2024 08:27 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

  Telefónica

 

 
 

 

Hola,

 

Este correo es un recordatorio, si ya has cumplimentado esta encuesta puedes ignorarlo.

Recientemente hemos gestionado una avería sobre tu servicio y nos gustaría que valoraras tu satisfacción con la atención y resolución de la misma.

                               
Insatisfecho Satisfecho

Esta encuesta estará disponible hasta el día 31/12/2024. 

 

Gracias por tu colaboración.

Equipo de Calidad de Telefónica Empresas

Tu opinión es importante para ayudarnos a mejorar la Atención y el Servicio que te prestamos, por ello, te informamos que los resultados de esta encuesta serán posteriormente utilizados para mejorar y gestionar posibles incidencias relacionadas con la calidad de los servicios que prestamos a Empresas. Puedes ampliar la información en Política de Privacidad

Por favor, no respondas a este mensaje, es un buzón no atendido. 

Si no deseas recibir estas encuestas de satisfacción, pinche aquí.

 
 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

no es incidencia
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font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(80, 83, 90); text-align:left\">\nRecientemente hemos gestionado una avería sobre tu servicio<span style=\"color:rgb(46, 204, 113)\">&nbsp;</span>y nos gustaría que valoraras tu satisfacción con la atención y resolución de la misma.</p>\n\n<table width=\"100%\" bgcolor=\"#33302e\" style=\"background-color:rgb(255, 255, 255)\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"background-color:rgb(255, 255, 255)\">\n<table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n\n<td align=\"center\" class=\"x_1487546715circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n&nbsp;</td>\n<td style=\"width:1.2%\">&nbsp;</td>\n\n<td align=\"center\" class=\"x_1487546715circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n&nbsp;</td>\n<td style=\"width:1.2%\">&nbsp;</td>\n\n<td align=\"center\" class=\"x_1487546715circle-space\" style=\"height:48px; 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padding-bottom:0px; padding-top:0px; padding-left:0px; display:block; line-height:28px; padding-right:0px; background-color:white\" href=\"https://66zlb9bi.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.opinator.com%2Fl%2Fqhtxei99dcwviqxrcsf9yklurucundmg%2F%3F%26answer_NU_SAT=5/1/0102019412750fc8-ae6301a4-a136-4017-bdf7-cfa3c8580b0c-000000/XPlRnBcI-Ixiu5I7gIZg6aNGRv8=406\"><img style=\"margin-top:0%\" alt=\"\" width=\"48\" height=\"48\" src=\"https://www.opinator.com/api/file/TELEFONICA_ESTRELLAS_N5S_48x48/\">\n</a></td>\n<td style=\"width:1.2%\">&nbsp;</td>\n\n<td align=\"center\" class=\"x_1487546715circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n&nbsp;</td>\n<td style=\"width:1.2%\">&nbsp;</td>\n\n<td align=\"center\" class=\"x_1487546715circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n&nbsp;</td>\n<td style=\"width:1.2%\">&nbsp;</td>\n\n<td align=\"center\" class=\"x_1487546715circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n&nbsp;</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table width=\"50%\" align=\"center\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"text-align:left; line-height:15px; width:50%\"><font color=\"#0066FF\" face=\"Arial, Helvetica, sans-serif\"><b>Insatisfecho</b></font></td>\n<td align=\"center\" style=\"text-align:right; line-height:15px; width:50%; padding-right:10px\">\n<font color=\"#0066FF\" face=\"Arial, Helvetica, sans-serif\"><b>Satisfecho</b></font></td>\n</tr>\n</tbody>\n</table>\n\n<p style=\"margin-top:15px; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(80, 83, 90)\">\nEsta encuesta estará disponible hasta el día 31/12/2024.&nbsp;</p>\n<p style=\"margin-top:15px; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(80, 83, 90)\">\n&nbsp;</p>\n<p style=\"margin-top:0; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(0, 102, 255); text-align:justify\">\n<strong><span>Gracias por tu colaboración.</span></strong></p>\n<p style=\"margin-top:0; margin-bottom:40px; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(0, 102, 255); text-align:justify\">\nEquipo de Calidad de Telefónica Empresas</p>\n<p style=\"text-align:justify; margin-bottom:10px\"><span style=\"font-size:9pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\"><span style=\"color:rgb(33, 49, 68)\">Tu opinión es importante para ayudarnos a mejorar la Atención y el Servicio que te prestamos, por ello,\n te informamos que los resultados de esta encuesta serán posteriormente utilizados para mejorar y gestionar posibles incidencias relacionadas con la calidad de los servicios que prestamos a Empresas. Puedes ampliar la información en\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.movistar.es/particulares/centro-de-privacidad/\">\nPolítica de Privacidad</a>.&nbsp;</span></span></span></p>\n<p style=\"text-align:justify; margin-bottom:10px\"><span style=\"font-size:9pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\"><span style=\"color:rgb(33, 49, 68)\">Por favor, no respondas a este mensaje, es un buzón no atendido.&nbsp;</span></span></span></p>\n<p style=\"text-align:justify; margin-bottom:10px\"><span style=\"font-size:9pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\"><span style=\"color:rgb(33, 49, 68)\">Si no deseas recibir estas encuestas de satisfacción, pinche\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.opinator.com/optout/?qs=QbPsPfmFVIAWTBx/dKr0wufCrnkI7qPiU5Q9eU3hFR7pW0IiRLHfzA%3D%3D\">\naquí</a>.</span></span></span></p>\n</td>\n<td width=\"15\" bgcolor=\"#ffffff\">&nbsp;</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\">&nbsp;</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<br>\n<img alt=\"\" src=\"https://66zlb9bi.r.eu-west-1.awstrack.me/I0/0102019412750fc8-ae6301a4-a136-4017-bdf7-cfa3c8580b0c-000000/sUvj1w2Q1fh7Sc4Y6sKwwZZVHCs=406\" style=\"display:none; width:1px; height:1px\">\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n </div>",
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