#22454 · EXT: Encuesta de satisfacción AVERÍAS
ID interno: 10918000006168585
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
27/12/24, 12:40
Resuelto
—
Actualizado
30/12/24, 7:32
Asignado
—
Respondido
Dec 30, 2024 08:32 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
Resolución
JSON crudo (detalle completo)
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"description": "\n\n<div class=\"zm_6907301958854195337_parse_5652866826629228336\">\n<table width=\"650\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\">\n<tbody>\n\n<tr>\n<td rowspan=\"7\" width=\"25\" bgcolor=\"#fff\"> </td>\n<td align=\"center\" width=\"100%\" height=\"100\" style=\"background-color:rgb(255, 255, 255)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.telefonica.com/en/home\"><img alt=\"Telefónica\" width=\"620\" height=\"180\" src=\"https://www.opinator.com/api/file/TELEFONICA-EMPRESAS_EMAIL-HEADER_620x180/\">\n</a>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" bgcolor=\"transparent\" style=\"margin-top:10px\">\n<tbody>\n<tr>\n<td width=\"0\" height=\"0\">\n<p style=\"font-family:Arial, Helvetica, sans-serif; font-size:8px; margin-bottom:0; margin-top:0; text-align:center; color:rgb(255, 255, 255); text-transform:uppercase\">\n </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td rowspan=\"7\" width=\"25\" bgcolor=\"#fff\"> </td>\n</tr>\n\n<tr>\n<td align=\"center\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td width=\"15\" bgcolor=\"#ffffff\"> </td>\n<td>\n<p style=\"font-family:Arial, Helvetica, sans-serif; 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padding-bottom:0px; padding-top:0px; padding-left:0px; display:block; line-height:28px; padding-right:0px; background-color:white\" href=\"https://66zlb9bi.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.opinator.com%2Fl%2Fqhtxei99dcwviqxrcsf9yklurucundmg%2F%3F%26answer_NU_SAT=5/1/010201940821579c-98072266-a2ca-4d76-9a4a-bac9525f756b-000000/MqH9qGvFLCUUJ1Jf0k0pzUapeKY=406\"><img style=\"margin-top:0%\" alt=\"\" width=\"48\" height=\"48\" src=\"https://www.opinator.com/api/file/TELEFONICA_ESTRELLAS_N5S_48x48/\">\n</a></td>\n<td style=\"width:1.2%\"> </td>\n\n<td align=\"center\" class=\"x_1206773880circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n </td>\n<td style=\"width:1.2%\"> </td>\n\n<td align=\"center\" class=\"x_1206773880circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n </td>\n<td style=\"width:1.2%\"> </td>\n\n<td align=\"center\" class=\"x_1206773880circle-space\" style=\"height:48px; width:48px; background-color:rgb(255, 255, 255)\">\n </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table width=\"50%\" align=\"center\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"text-align:left; line-height:15px; width:50%\"><font color=\"#0066FF\" face=\"Arial, Helvetica, sans-serif\"><b>Insatisfecho</b></font></td>\n<td align=\"center\" style=\"text-align:right; line-height:15px; width:50%; padding-right:10px\">\n<font color=\"#0066FF\" face=\"Arial, Helvetica, sans-serif\"><b>Satisfecho</b></font></td>\n</tr>\n</tbody>\n</table>\n\n<p style=\"margin-top:15px; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(80, 83, 90)\">\nEsta encuesta estará disponible hasta el día 31/12/2024. </p>\n<p style=\"margin-top:15px; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(80, 83, 90)\">\n </p>\n<p style=\"margin-top:0; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(0, 102, 255); text-align:justify\">\n<strong><span>Gracias por tu colaboración.</span></strong></p>\n<p style=\"margin-top:0; margin-bottom:40px; font-family:Arial, Helvetica, sans-serif; font-size:16px; color:rgb(0, 102, 255); text-align:justify\">\nEquipo de Calidad de Telefónica Empresas</p>\n<p style=\"text-align:justify; margin-bottom:10px\"><span style=\"font-size:9pt\"><span style=\"font-family:"Arial", sans-serif\"><span style=\"color:rgb(33, 49, 68)\">Tu opinión es importante para ayudarnos a mejorar la Atención y el Servicio que te prestamos, por ello,\n te informamos que los resultados de esta encuesta serán posteriormente utilizados para mejorar y gestionar posibles incidencias relacionadas con la calidad de los servicios que prestamos a Empresas. Puedes ampliar la información en\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.movistar.es/particulares/centro-de-privacidad/\">\nPolítica de Privacidad</a>. </span></span></span></p>\n<p style=\"text-align:justify; margin-bottom:10px\"><span style=\"font-size:9pt\"><span style=\"font-family:"Arial", sans-serif\"><span style=\"color:rgb(33, 49, 68)\">Por favor, no respondas a este mensaje, es un buzón no atendido. </span></span></span></p>\n<p style=\"text-align:justify; margin-bottom:10px\"><span style=\"font-size:9pt\"><span style=\"font-family:"Arial", sans-serif\"><span style=\"color:rgb(33, 49, 68)\">Si no deseas recibir estas encuestas de satisfacción, pinche\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.opinator.com/optout/?qs=QbPsPfmFVIAWTBx/dKr0wufCrnkI7qPiU5Q9eU3hFR7pW0IiRLHfzA%3D%3D\">\naquí</a>.</span></span></span></p>\n</td>\n<td width=\"15\" bgcolor=\"#ffffff\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<br>\n<img alt=\"\" src=\"https://66zlb9bi.r.eu-west-1.awstrack.me/I0/010201940821579c-98072266-a2ca-4d76-9a4a-bac9525f756b-000000/e4may53OKeKkCSXMt-jEj5DGsGI=406\" style=\"display:none; width:1px; height:1px\">\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n </div>",
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