#22320 · EXT: Su consulta de soporte de Canon: <03169415> [ ref:!00Dj00K7aF.!500PL0L2KY1:ref ]

ID interno: 10918000006121597

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Canon Support ES

Técnico

Marc Giné

Departamento

Request Type

Incidencia

Creado

20/12/24, 9:58

Resuelto

Actualizado

23/12/24, 9:29

Asignado

Dec 20, 2024 11:26 AM

Respondido

Dec 23, 2024 10:29 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción


Fecha: 20/12/2024
Número de referencia: 03169415

Apreciado Sr. Bru,
 

Dado que queremos ofrecerle el mejor servicio para su modelo, le quiero informar que la reparación en garantía cubre el servicio in situ, que significa, que viene un técnico a su hogar/oficina para reparar la impresora,

Para que un técnico examine su impresora, necesitaremos los siguientes datos :

  • El número de serie del producto

  • La dirección donde se ubica el producto

  • La factura de la compra

  • Un número de teléfono de contacto


Nos quedamos a su completa disposición para solucionar este inconveniente.

Gracias por ponerse en contacto con Canon.

Le deseamos una semana productiva!

Con aprecio, 



Petros A.
Canon Services & Support

Soporte telefónico:
91 375 45 55

Horario de apertura:
09:00 – 17:00 Hrs (de lunes a viernes horario peninsular)


Soporte on-line


Por favor considere el medio ambiente antes de imprimir este correo electrónico

ref:!00Dj00K7aF.!500PL0L2KY1:ref
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Resolución

mail aviso tecnico gestionado por miguel con canon
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div style=\"\" class=\"zm_6654108611986487543_parse_1903045624479949980\">\n<table border=\"0\" cellpadding=\"1\" cellspacing=\"5\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background-color:lightgrey; padding:0; margin:0\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" bgcolor=\"white\" border=\"0\" cellpadding=\"0\" style=\"font-family:&quot;Century Gothic&quot;, sans-serif !important; font-size:14px\" width=\"600\">\n<tbody>\n<tr style=\"padding:0; margin:0\">\n<td style=\"padding-left:60px; padding-bottom:18px; padding-top:20px\"><img alt=\"Canon\" border=\"0\" class=\"x_1211209052logo\" height=\"24\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/canon_logo.gif\" style=\"font-family:Century Gothic, arial, helvetica, sans-serif; font-size:20px; font-weight:bold; color:rgb(204, 0, 0); display:block\" title=\"Canon\" width=\"113\"></td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#cc0000\" style=\"font-size:0%; line-height:2px\" valign=\"top\">\n<img border=\"0\" height=\"2\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/Canon_Spacer.gif\" style=\"display:block\" width=\"1\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<div id=\"x_1211209052htmlValue\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background-color:lightgrey\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" bgcolor=\"white\" border=\"0\" cellpadding=\"0\" style=\"padding-bottom:30px; font-family:&quot;Century Gothic&quot;, sans-serif !important; font-size:14px\" width=\"600\">\n<tbody>\n<tr>\n<td style=\"padding-top:10px; padding-right:60px; padding-left:94px; padding-bottom:40px\">\n<br>\n<b>Fecha:&nbsp;20/12/2024</b><br>\n<b>Número de referencia:&nbsp;03169415</b><br>\n<br>\nApreciado Sr.&nbsp;Bru,<br>\n&nbsp;\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><span style=\"line-height:100%\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Dado\n que queremos ofrecerle el mejor servicio para su modelo, le quiero informar que la reparación en garantía cubre el servicio in situ, que significa, que viene un técnico&nbsp;a su hogar/oficina para reparar la impresora,</span></font></font></span></span></span></span></p>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Para que un técnico examine su impresora, necesitaremos\n los siguientes datos :</span></font></font></span></span></span></p>\n<ul>\n<li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">El número de serie del producto</span></font></font></span></span></span></p>\n</li><li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">La dirección donde se ubica el producto</span></font></font></span></span></span></p>\n</li><li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">La factura de la compra</span></font></font></span></span></span></p>\n</li><li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Un número de teléfono de contacto</span></font></font></span></span></span></p>\n</li></ul>\n<p><br>\n<span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Nos quedamos a su completa disposición para solucionar\n este inconveniente.<br>\n<br>\nGracias por ponerse en contacto con Canon.<br>\n<br>\nLe deseamos una semana productiva!<br>\n<br>\nCon aprecio,&nbsp;</span></font></font></span></span></span></p>\n<br>\n<br>\nPetros A.<br>\n<b>Canon Services &amp; Support</b><br>\n<br>\n<b>Soporte telefónico:</b><br>\n91 375 45 55<br>\n<br>\n<b>Horario de apertura:</b><br>\n09:00 – 17:00 Hrs (de lunes a viernes horario peninsular)<br>\n<br>\n<br>\n<u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/Support/consumer_products/index.aspx\">Soporte on-line</a></u><br>\n<br>\n<br>\n<b><span style=\"font-size:10pt; font-family:&quot;Century Gothic&quot;, &quot;sans-serif&quot;; color:green\"><b>Por favor considere el medio ambiente antes de imprimir este correo electrónico</b></span></b><br>\n<br>\n<span style=\"font-size:10pt; font-family:&quot;Century Gothic&quot;, sans-serif\">ref:!00Dj00K7aF.!500PL0L2KY1:ref</span></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n<tr>\n<td>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background-color:lightgrey\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" bgcolor=\"white\" border=\"0\" cellpadding=\"0\" style=\"font-family:&quot;Century Gothic&quot;, sans-serif !important; font-size:14px\" width=\"600\">\n<tbody>\n<tr style=\"padding:0; margin:0\">\n<td style=\"padding-left:60px; padding-bottom:18px; padding-top:20px\"><img alt=\"Canon\" border=\"0\" class=\"x_1211209052logo\" height=\"24\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/canon_logo.gif\" style=\"font-family:Century Gothic, arial, helvetica, sans-serif; font-size:20px; font-weight:bold; color:rgb(204, 0, 0); display:block\" title=\"Canon\" width=\"113\"></td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#cc0000\" style=\"font-size:0%; line-height:2px\" valign=\"top\">\n<img border=\"0\" height=\"2\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/Canon_Spacer.gif\" style=\"display:block\" width=\"1\"></td>\n</tr>\n<tr>\n<td class=\"x_1211209052footer\" style=\"padding-left:70px; padding-top:7px; padding-bottom:10px\">\n<b>Live for the story_</b><br>\n<br>\n<b>Inspírame</b><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/youconnect/learn/\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\" title=\"Tutoriales\">Tutoriales</a> |\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/press-centre/press-releases/consumer/\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\" title=\"Notícias\">\nNotícias</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/live-for-the-story/\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\" title=\"Inspiración\">\nInspiración</a></td>\n</tr>\n<tr>\n<td class=\"x_1211209052footer\" style=\"padding-left:68px; padding-top:7px; padding-bottom:10px\">\n<table>\n<tbody>\n<tr>\n<td><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://store.canon.es\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\"><img height=\"25\" src=\"https://cdn3.iconfinder.com/data/icons/fashion-beauty-accessories/128/luxury-bag-512.png\" width=\"20\"></a></td>\n<td align=\"center\" style=\"padding-top:5px; padding-left:5px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://store.canon.es\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\"><b>Ir a la Tienda</b></a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<img alt=\"\" src=\"https://comeandsee.my.salesforce.com/servlet/servlet.ImageServer?oid=00Dj0000000K7aF&amp;esid=018PL00000F1RC5&amp;from=ext\"><br>\n<br>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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