#22320 · EXT: Su consulta de soporte de Canon: <03169415> [ ref:!00Dj00K7aF.!500PL0L2KY1:ref ]
ID interno: 10918000006121597
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
20/12/24, 9:58
Resuelto
—
Actualizado
23/12/24, 9:29
Asignado
Dec 20, 2024 11:26 AM
Respondido
Dec 23, 2024 10:29 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
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Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div style=\"\" class=\"zm_6654108611986487543_parse_1903045624479949980\">\n<table border=\"0\" cellpadding=\"1\" cellspacing=\"5\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background-color:lightgrey; padding:0; margin:0\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" bgcolor=\"white\" border=\"0\" cellpadding=\"0\" style=\"font-family:"Century Gothic", sans-serif !important; font-size:14px\" width=\"600\">\n<tbody>\n<tr style=\"padding:0; margin:0\">\n<td style=\"padding-left:60px; padding-bottom:18px; padding-top:20px\"><img alt=\"Canon\" border=\"0\" class=\"x_1211209052logo\" height=\"24\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/canon_logo.gif\" style=\"font-family:Century Gothic, arial, helvetica, sans-serif; font-size:20px; font-weight:bold; color:rgb(204, 0, 0); display:block\" title=\"Canon\" width=\"113\"></td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#cc0000\" style=\"font-size:0%; line-height:2px\" valign=\"top\">\n<img border=\"0\" height=\"2\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/Canon_Spacer.gif\" style=\"display:block\" width=\"1\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td>\n<div id=\"x_1211209052htmlValue\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background-color:lightgrey\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" bgcolor=\"white\" border=\"0\" cellpadding=\"0\" style=\"padding-bottom:30px; font-family:"Century Gothic", sans-serif !important; font-size:14px\" width=\"600\">\n<tbody>\n<tr>\n<td style=\"padding-top:10px; padding-right:60px; padding-left:94px; padding-bottom:40px\">\n<br>\n<b>Fecha: 20/12/2024</b><br>\n<b>Número de referencia: 03169415</b><br>\n<br>\nApreciado Sr. Bru,<br>\n \n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><span style=\"line-height:100%\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Dado\n que queremos ofrecerle el mejor servicio para su modelo, le quiero informar que la reparación en garantía cubre el servicio in situ, que significa, que viene un técnico a su hogar/oficina para reparar la impresora,</span></font></font></span></span></span></span></p>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Para que un técnico examine su impresora, necesitaremos\n los siguientes datos :</span></font></font></span></span></span></p>\n<ul>\n<li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">El número de serie del producto</span></font></font></span></span></span></p>\n</li><li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">La dirección donde se ubica el producto</span></font></font></span></span></span></p>\n</li><li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">La factura de la compra</span></font></font></span></span></span></p>\n</li><li>\n<p><span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Un número de teléfono de contacto</span></font></font></span></span></span></p>\n</li></ul>\n<p><br>\n<span style=\"font-variant:normal\"><span style=\"font-style:normal\"><span style=\"font-weight:normal\"><font color=\"#000000\"><font face=\"Century Gothic, Arial, Helvetica, sans-serif\"><span style=\"font-size:10pt\">Nos quedamos a su completa disposición para solucionar\n este inconveniente.<br>\n<br>\nGracias por ponerse en contacto con Canon.<br>\n<br>\nLe deseamos una semana productiva!<br>\n<br>\nCon aprecio, </span></font></font></span></span></span></p>\n<br>\n<br>\nPetros A.<br>\n<b>Canon Services & Support</b><br>\n<br>\n<b>Soporte telefónico:</b><br>\n91 375 45 55<br>\n<br>\n<b>Horario de apertura:</b><br>\n09:00 – 17:00 Hrs (de lunes a viernes horario peninsular)<br>\n<br>\n<br>\n<u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/Support/consumer_products/index.aspx\">Soporte on-line</a></u><br>\n<br>\n<br>\n<b><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:green\"><b>Por favor considere el medio ambiente antes de imprimir este correo electrónico</b></span></b><br>\n<br>\n<span style=\"font-size:10pt; font-family:"Century Gothic", sans-serif\">ref:!00Dj00K7aF.!500PL0L2KY1:ref</span></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n<tr>\n<td>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background-color:lightgrey\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" bgcolor=\"white\" border=\"0\" cellpadding=\"0\" style=\"font-family:"Century Gothic", sans-serif !important; font-size:14px\" width=\"600\">\n<tbody>\n<tr style=\"padding:0; margin:0\">\n<td style=\"padding-left:60px; padding-bottom:18px; padding-top:20px\"><img alt=\"Canon\" border=\"0\" class=\"x_1211209052logo\" height=\"24\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/canon_logo.gif\" style=\"font-family:Century Gothic, arial, helvetica, sans-serif; font-size:20px; font-weight:bold; color:rgb(204, 0, 0); display:block\" title=\"Canon\" width=\"113\"></td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#cc0000\" style=\"font-size:0%; line-height:2px\" valign=\"top\">\n<img border=\"0\" height=\"2\" src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/Canon_Spacer.gif\" style=\"display:block\" width=\"1\"></td>\n</tr>\n<tr>\n<td class=\"x_1211209052footer\" style=\"padding-left:70px; padding-top:7px; padding-bottom:10px\">\n<b>Live for the story_</b><br>\n<br>\n<b>Inspírame</b><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/youconnect/learn/\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\" title=\"Tutoriales\">Tutoriales</a> |\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/press-centre/press-releases/consumer/\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\" title=\"Notícias\">\nNotícias</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon.es/live-for-the-story/\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\" title=\"Inspiración\">\nInspiración</a></td>\n</tr>\n<tr>\n<td class=\"x_1211209052footer\" style=\"padding-left:68px; padding-top:7px; padding-bottom:10px\">\n<table>\n<tbody>\n<tr>\n<td><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://store.canon.es\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\"><img height=\"25\" src=\"https://cdn3.iconfinder.com/data/icons/fashion-beauty-accessories/128/luxury-bag-512.png\" width=\"20\"></a></td>\n<td align=\"center\" style=\"padding-top:5px; padding-left:5px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://store.canon.es\" style=\"color:rgb(0, 0, 0); font-size:14px; text-decoration:none\"><b>Ir a la Tienda</b></a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<img alt=\"\" src=\"https://comeandsee.my.salesforce.com/servlet/servlet.ImageServer?oid=00Dj0000000K7aF&esid=018PL00000F1RC5&from=ext\"><br>\n<br>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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