#21851 · EXT: Important: Two-Factor Authentication enforcement – December 26, 2024
ID interno: 10918000005960577
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
2/12/24, 19:54
Resuelto
—
Actualizado
3/12/24, 8:57
Asignado
—
Respondido
Dec 3, 2024 09:57 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n<div class=\"x_256361473body zm_6748030442087474809_parse_2050677305858726496\" style=\"width:100%; min-height:100%; padding:0; Margin:0\">\n<div dir=\"ltr\" lang=\"en\" class=\"x_256361473es-wrapper-color\" style=\"background-color:rgb(246, 246, 246)\">\n\n<table class=\"x_256361473es-wrapper\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse; border-spacing:0px; padding:0; Margin:0; width:100%; height:100%; background-repeat:repeat; background-position:center top; background-color:rgb(246, 246, 246)\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0; Margin:0\">\n<table cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-content\" align=\"center\" style=\"border-collapse:collapse; border-spacing:0px; width:100%; table-layout:fixed !important\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0; Margin:0\">\n<table class=\"x_256361473es-content-body\" cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" align=\"center\" style=\"border-collapse:collapse; border-spacing:0px; background-color:rgb(255, 255, 255); width:600px\">\n<tbody>\n<tr>\n<td align=\"left\" bgcolor=\"#f6f6f6\" style=\"padding:5px; Margin:0; background-color:rgb(246, 246, 246)\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"padding:0; Margin:0; width:590px\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td align=\"center\" class=\"x_256361473es-m-txt-c\" style=\"padding:0; Margin:0; padding-top:5px; padding-bottom:5px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15px; letter-spacing:0; color:rgb(144, 144, 144); font-size:10px\">\nImportant: Two-Factor Authentication enforcement | <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:underline; color:rgb(144, 144, 144); font-size:10px\" href=\"https://apps.global.fortinet.com/e/es?s=3049749&e=1308067&elqTrackId=79b8df30b53241c3b6c7e713ebcd9ab6&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqak=8AF5C26A1EF12653B17DC5449B4CB4A4BD5075666D6062982162129509DC85C4ED6F\">View\n e-mail online</a></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-content\" align=\"center\" style=\"border-collapse:collapse; border-spacing:0px; width:100%; table-layout:fixed !important\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0; Margin:0\">\n<table class=\"x_256361473es-content-body\" cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" align=\"center\" style=\"border-collapse:collapse; border-spacing:0px; background-color:rgb(255, 255, 255); width:600px\">\n<tbody>\n<tr>\n<td align=\"left\" bgcolor=\"#ffffff\" style=\"padding:0; Margin:0; background-color:rgb(255, 255, 255)\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"padding:0; Margin:0; width:600px\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td align=\"left\" class=\"x_256361473es-text-7324\" bgcolor=\"#ffffff\" style=\"Margin:0; padding-top:20px; padding-right:20px; padding-bottom:15px; padding-left:20px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nDear Customer,</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n<u>Please read the email carefully and take necessary action(s) immediately.</u></p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nThe security of Fortinet customers and partners is paramount to our mission. To that end, Fortinet will gradually start enforcing Two-Factor Authentication (2FA) for all accounts <b>after December 26, 2024.</b></p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nCustomers and Partners are encouraged to set up 2FA on their accounts by following the below-mentioned process. If 2FA is not configured by\n<b>December 26, 2024</b>, 2FA will be automatically configured to send a One Time Password (OTP) to the email address on record with every login attempt. Note that if the email on record is incorrect or the account owner does not have access to that email,\n they may not be able to access Fortinet systems.</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n <b>We strongly recommend acting promptly to setup 2FA with recommended FortiToken method.</b></p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<b>The following step-by-step instructions will help you set up 2FA on your accounts using FortiToken.</b></p>\n</td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#ffffff\" style=\"Margin:0; padding-right:20px; padding-bottom:15px; padding-left:20px; padding-top:10px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:16.8px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<strong>1) </strong> Download the FortiToken application on <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://apps.global.fortinet.com/e/er?s=3049749&lid=17411&elqTrackId=ea2062658a544e148cc789a5568bc2cc&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqak=8AF5ED39CDF4EAE8A8FD204A4B028954ADDC75666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(20, 92, 158); font-size:14px\">\nGoogle Play</a> or the <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://apps.global.fortinet.com/e/er?s=3049749&lid=17410&elqTrackId=b71afb129ee740a39f2e6f66acf6668e&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqak=8AF543B0698DE8CB2CDED1B2DE9A89207A2775666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(20, 92, 158); font-size:14px\">\nApple Store</a> .</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:16.8px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px; margin-left:40px\">\n<br>\n</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:16.8px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<strong>2) </strong>Take the following steps to enable 2FA:</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:16.8px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n</p>\n<ol style=\"font-family:arial, "helvetica neue", helvetica, sans-serif; padding:0px 0px 0px 40px; margin:15px 0px; list-style-type:lower-alpha; margin-left:40px\">\n<li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nOpen <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://apps.global.fortinet.com/e/er?s=3049749&lid=21628&elqTrackId=3eef27e71e98467da57492408b309a03&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqak=8AF59A1EA581157DFE43D78C59C058B621E775666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(20, 92, 158); font-size:14px\">\nhttps://fortigate.forticloud.com</a> and log in.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nSelect <b>Account</b> at the top-right of the portal and select <b>Security Credentials</b>.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nSelect <b>Two Factor Authentication</b> in the navigation pane to open the Two Factor Authentication page.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nSelect <b>Edit</b> and <b>Enable Two 2FA Factor Authentication</b>.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nSelect the FortiToken as 2FA method.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nVerify the account password and select <b>Submit</b>.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nSelect <b>Test Token Now</b> to verify 2FA has been enabled.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nEnter the security code and select <b>Submit</b>.<br>\n<b>Note</b>: A dialog opens if the test is successful.</p>\n</li><li style=\"color:rgb(51, 51, 51); margin:0px 0px 15px; font-size:14px; margin-left:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:15.4px !important; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nLog in using the proper credentials and use FortiToken to verify the account.</p>\n</li></ol>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:16.8px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n<b>This applies to master, FortiGate Cloud sub-user, local and Organization level IAM users.</b></p>\n</td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#ffffff\" style=\"padding:0; Margin:0; padding-right:20px; padding-bottom:15px; padding-left:20px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nThanks for your continued support in keeping your company secure.</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\nIf your situation is different or you need help with the above process, the knowledge base article will address all your questions.</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<br>\n</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<b>Customer Service Tip:</b> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://apps.global.fortinet.com/e/er?s=3049749&lid=17408&elqTrackId=a51757c56f1a43aeb9974858149e870b&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqak=8AF5032DAF82A90486428561657F115B9A3E75666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(20, 92, 158); font-size:14px\">Two-Factor\n Authentication (2FA) resource list - Fortinet Community</a></p>\n</td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#ffffff\" style=\"Margin:0; padding-top:5px; padding-bottom:5px; padding-right:20px; padding-left:20px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; letter-spacing:0; color:rgb(51, 51, 51); font-size:14px\">\n<strong>Fortinet Team</strong></p>\n</td>\n</tr>\n<tr>\n<td align=\"left\" bgcolor=\"#ffffff\" style=\"Margin:0; padding-top:5px; padding-bottom:5px; padding-right:20px; padding-left:20px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:18px; letter-spacing:0; color:rgb(102, 102, 102); font-size:12px\">\n<br>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_256361473es-wrapper-color\" dir=\"ltr\" lang=\"en\" style=\"background-color:rgb(246, 246, 246)\">\n\n<table cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-wrapper\" style=\"border-collapse:collapse; border-spacing:0px; padding:0; Margin:0; width:100%; height:100%; background-repeat:repeat; background-position:center top; background-color:rgb(246, 246, 246)\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"padding:0; Margin:0\" valign=\"top\">\n<table align=\"center\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-content\" style=\"border-collapse:collapse; border-spacing:0px; table-layout:fixed !important; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0; Margin:0\">\n<table align=\"center\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-content-body\" style=\"border-collapse:collapse; border-spacing:0px; background-color:transparent; width:600px\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"Margin:0; padding-bottom:5px; padding-top:20px; padding-right:20px; padding-left:35px\">\n\n<table align=\"left\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-left\" style=\"border-collapse:collapse; border-spacing:0px; float:left\">\n<tbody>\n<tr>\n<td align=\"left\" class=\"x_256361473es-m-p20b\" style=\"padding:0; Margin:0; width:240px\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; border-spacing:0px\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" class=\"x_256361473es-m-p0\" style=\"padding:0; Margin:0; padding-top:5px; padding-left:40px; font-size:0px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://fortinet.com?elqTrackId=16bf49d654364561b7918fb37022d745&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqCampaignId=&elqak=8AF5F0CD5B7488A9EF0FE8431C812213095C75666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(44, 181, 67); font-size:14px\"><img alt=\"FORTINET\" height=\"16\" src=\"https://images.global.fortinet.com/EloquaImages/clients/FortinetInc2/%7B1a17545e-5e53-452a-8098-b5f77604d361%7D_Black_and_red_Fortinet_Logo.png\" style=\"display:block; border:0; outline:none; text-decoration:none\" title=\"FORTINET\" width=\"145\"></a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table align=\"right\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_256361473es-right\" style=\"border-collapse:collapse; border-spacing:0px; float:right\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0; Margin:0; width:285px\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; border-spacing:0px\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" class=\"x_256361473es-m-txt-c x_256361473es-m-p0\" style=\"padding:0; Margin:0; padding-top:5px; padding-right:20px\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:24px; color:rgb(70, 70, 70); font-size:16px\">\n<strong>Fortify Your Cybersecurity</strong></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"Margin:0; padding-top:10px; padding-bottom:10px; padding-left:20px; padding-right:20px\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; border-spacing:0px\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0; Margin:0; width:560px\" valign=\"top\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; border-spacing:0px\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" class=\"x_256361473es-m-txt-c\" style=\"padding:0; Margin:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:21px; color:rgb(239, 239, 239); font-size:14px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://global.fortinet.com/PreferenceCenter?elqTrackId=8b55223c529f4ea487379fc34a2833ab&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqCampaignId=&elqak=8AF58C05F532BFA9C15646DD25F0455BD4AD75666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(0, 0, 0); font-size:14px\">Manage\n Your Subscription</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.fortinet.com/corporate/about-us/privacy?elqTrackId=6cdd7aec69cd469a8f17754e8cbaabfe&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqCampaignId=&elqak=8AF57764329D190BC22C391C9EB46D602DC275666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(0, 0, 0); font-size:14px\">\nPrivacy Policy</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.fortinet.com/corporate/about-us/contact-us?elqTrackId=5ee4a125ef424d4494f3740d1d8a3f73&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqCampaignId=&elqak=8AF5434EBDF4863AEBE79FF86633F758BEB175666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; 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line-height:21px; color:rgb(51, 51, 51); font-size:14px\">\n </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"Margin:0; padding-top:10px; padding-bottom:15px; padding-left:20px; padding-right:20px\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; border-spacing:0px\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0; Margin:0; width:560px\" valign=\"top\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; border-spacing:0px\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" class=\"x_256361473es-m-txt-c\" style=\"padding:0; Margin:0\">\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:14px; color:rgb(51, 51, 51); font-size:9px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.fortinet.com/?elqTrackId=3976aaaa2d8d4a5f8abd4a97c10ad526&elq=c3c06cb297294196a59cc017641f342f&elqaid=25711&elqat=1&elqCampaignId=&elqak=8AF576A763A19E6EA1A5853999E8B6EF6FED75666D6062982162129509DC85C4ED6F\" style=\"text-decoration:underline; color:rgb(218, 41, 28); font-size:9px\">Fortinet,\n Inc.</a> | 909 Kifer Road | Sunnyvale, CA 94086 | +1-408-235-7700</p>\n<p style=\"Margin:0; font-family:arial, "helvetica neue", helvetica, sans-serif; line-height:14px; color:rgb(51, 51, 51); font-size:9px\">\n© 2024 Copyright | This email was sent to <span style=\"text-decoration:none\">soporte@browniespain.com</span>.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://apps.global.fortinet.com/e/FooterImages/FooterImage1?elq=c3c06cb297294196a59cc017641f342f&siteid=3049749\" alt=\"\" border=\"0\" width=\"1px\" height=\"1px\" style=\"display:block\">\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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