#21654 · EXT: David Baijet está intentado ponerse en contacto con usted en Microsoft Teams
ID interno: 10918000005874857
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
25/11/24, 10:27
Resuelto
—
Actualizado
26/11/24, 8:03
Asignado
—
Respondido
Nov 26, 2024 09:03 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
Resolución
JSON crudo (detalle completo)
{
"id": "10918000005874857",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": null,
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: David Baijet está intentado ponerse en contacto con usted en Microsoft Teams",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000596437",
"name": "Microsoft Teams",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "noreply@emeaemail.teams.microsoft.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Microsoft Teams",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "21654",
"is_overdue": false,
"is_trashed": false,
"message_id": "<4a5de3e3-c023-442c-a2d3-929a8263e277@AM4PEPF00027A65.eurprd04.prod.outlook.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>No es incidencia<br></div></div>",
"submitted_by": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1732608227435",
"display_value": "Nov 26, 2024 09:03 AM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n<div style=\"margin:0; padding:10px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table border=\"0\" bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"border-top:4px solid rgb(85, 88, 175); padding:20px 0 0; font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:24px; color:rgb(85, 88, 175)\">\nMicrosoft Teams</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding:20px\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/emails/notification_bell.png\" alt=\"\" height=\"128\" width=\"128\"></td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding:0 132px 10px 132px\">\n<h3 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-weight:600; margin:0\">\nDavid Baijet está intentado ponerse en contacto con usted en Microsoft Teams</h3>\n</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding-bottom:20px\">\n<p style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; margin:0; padding:0 60px 0 60px; font-size:0.9em\">\nHaga clic en el botón para abrir Teams, ver su actividad y explorar la aplicación.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:5px 162px 40px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\">\n<tbody>\n<tr>\n<td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/home?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir Microsoft Teams</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); border-bottom:4px solid rgb(238, 241, 245); padding:10px 30px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_teams_channels.png\" alt=\"Reúna a su equipo\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nReúna a su equipo</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nCree un área de trabajo abierto y colaborativo para su equipo. Use los canales para organizar las conversaciones por tema, área o lo que prefiera.</p>\n</td>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-bottom:4px solid rgb(238, 241, 245); padding:10px 28px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_chat.png\" alt=\"Chats privados y grupales\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nChats privados y grupales</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nFuera de las conversaciones abiertas del equipo, podrá chatear en privado y compartir archivos y notas con cualquier persona de la organización.</p>\n</td>\n</tr>\n<tr>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_videocalling.png\" alt=\"Realice videollamadas y programe las reuniones en línea\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nRealice videollamadas y programe las reuniones en línea</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nConvoque reuniones no planificadas o programadas en cualquier canal. O bien, simplemente llame a una persona…</p>\n</td>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_tabs.png\" alt=\"Los archivos, las notas y las aplicaciones del equipo en un solo lugar\" width=\"220\"></td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nLos archivos, las notas y las aplicaciones del equipo en un solo lugar</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nLas herramientas de su equipo se organizan y se integran en Microsoft Teams con la potencia de Office 365.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:30px 162px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\">\n<tbody>\n<tr>\n<td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/home?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir Microsoft Teams</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td height=\"2\" width=\"30\"> </td>\n<td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\"> </td>\n<td height=\"2\" width=\"30\"> </td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"6\" align=\"center\" style=\"padding:0 0 30px\">\n<h3 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-weight:normal; margin:0\">\nObténgalo ya mismo. Llévelo consigo allá donde vaya.</h3>\n</td>\n</tr>\n<tr>\n<td width=\"150\"> </td>\n<td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/icons/icn_windows.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"></td>\n<td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n Windows</td>\n<td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - iOS\" height=\"16\" width=\"16\"></td>\n<td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n iOS</td>\n<td width=\"150\"> </td>\n</tr>\n<tr>\n<td width=\"150\"> </td>\n<td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"></td>\n<td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n Mac</td>\n<td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_android.png\" alt=\"Microsoft Teams - Android\" height=\"16\" width=\"16\"></td>\n<td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n Android</td>\n<td width=\"150\"> </td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"6\" align=\"center\" style=\"padding:20px 202px 24px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"200\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"border:2px solid rgb(85, 88, 175); padding:6px 0 8px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/downloadteams\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(85, 88, 175); text-decoration:none\">Ir\n a la página de descargas</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td height=\"2\" width=\"30\"> </td>\n<td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\"> </td>\n<td height=\"2\" width=\"30\"> </td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"4\" align=\"center\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px; padding:0 0 40px; line-height:18px\">\n© 2024 Microsoft Corporation <br>\nOne Microsoft Way, Redmond, WA 98052-7329 <br>\nEstados Unidos <br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://go.microsoft.com/fwlink/p/?LinkID=512132\">Política de privacidad</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td><img src=\"https://urlshortener-emea.teams.cloud.microsoft/8DD0D39EFF2C85F-2-0\" style=\"display:none\"></td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
"display_key": {
"value": "21654",
"display_value": "21654"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1732530439905",
"display_value": "Nov 25, 2024 11:27 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1732608227435",
"display_value": "Nov 26, 2024 09:03 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1732608227435",
"display_value": "Nov 26, 2024 09:03 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}