#21507 · EXT: Re: Brownie CO0430423 / CO0430334 / CO0430271 / CO0430110 / CO0430018 / CO0429958 / CO0429940

ID interno: 10918000005853167

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

—

Subcategoría

—

Tipo

Incidencia

Canal

E-Mail

SLA

—

Grupo

—

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Support

Técnico

Eliana Garcia

Departamento

—

Request Type

Incidencia

Creado

19/11/24, 9:47

Resuelto

—

Actualizado

19/11/24, 14:59

Asignado

Nov 19, 2024 03:12 PM

Respondido

Nov 19, 2024 03:59 PM

Completado

—

First resp. due

—

Due by

—

Tiempo de resolución

—

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Hola,
 
Nos han indicado incidencia con el tracking.
 
Nos informan que hoy se entrega.
 
Podéis confirmarnos así que los pedidos lleguen en tienda?
 
Saludos,
El 18 de noviembre de 2024, 8:44:54 UTC, contactstores@browniespain.com escribió:

Hola,
 
Gracias por contactar con Brownie.
 
Hemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.
 
Cualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. 
 
Contáctanos (browniespain.com)
 
Saludos, 
 
Equipo Brownie
El 15 de noviembre de 2024, 12:46:01 UTC, bilbao@browniespain.com escribió:

Buenas tardes,

Han venido ya varias clientas contentándonos que hicieron pedido online el 6/11 y todavía no lo han recibido. Sin embargo, tenemos pedidos mas recientes que ya se han entregado.

Los nombres de las personas que aparecen como pedido enviado, pero en tienda no se ha recibido nada son los siguientes:

  • Leyre Rodriguez CO043423
  • Marta fernandez CO430334
  • Arantxa Iturriondobeitia CO0430271
  • Nahia Ferrero CO0430110
  • Paula Oliden CO0430018
  • Itziar ALvarez CO0429958
  • Enertiz Guinea CO0429940

 

Muchas gracias

Un saludo

Joana

[41LK93-93R34]
[41LK93-93R34]

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Ya esta solucionado.
JSON crudo (detalle completo)
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  "description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_3070033029183929804_parse_6421185606501946458\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_801993614zd-comment\" dir=\"auto\">Hola,<br>\n&nbsp;<br>\nNos han indicado incidencia con el tracking.<br>\n&nbsp;<br>\nNos informan que hoy se entrega.<br>\n&nbsp;<br>\nPodéis confirmarnos así que los pedidos lleguen en tienda?<br>\n&nbsp;<br>\nSaludos,<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_801993614zendesk_quote\">\n<div class=\"x_801993614zendesk_attr\">El 18 de noviembre de 2024, 8:44:54 UTC, contactstores@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_801993614zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_801993614zd-comment\" dir=\"auto\">Hola,<br>\n&nbsp;<br>\nGracias por contactar con Brownie.<br>\n&nbsp;<br>\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.<br>\n&nbsp;<br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br>\n&nbsp;<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br>\n&nbsp;<br>\nSaludos,&nbsp;<br>\n&nbsp;<br>\nEquipo Brownie<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_801993614zendesk_quote\">\n<div class=\"x_801993614zendesk_attr\">El 15 de noviembre de 2024, 12:46:01 UTC, bilbao@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_801993614zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n\n<div class=\"x_801993614WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Han venido ya varias clientas contentándonos que hicieron pedido online el 6/11 y todavía no lo han recibido. Sin embargo, tenemos pedidos mas recientes que ya se han entregado.</p>\n<p class=\"MsoNormal\">Los nombres de las personas que aparecen como pedido enviado, pero en tienda no se ha recibido nada son los siguientes:</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Leyre Rodriguez CO043423</li><li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Marta fernandez CO430334</li><li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Arantxa Iturriondobeitia CO0430271</li><li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Nahia Ferrero CO0430110</li><li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Paula Oliden CO0430018</li><li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Itziar ALvarez CO0429958</li><li class=\"x_801993614MsoListParagraph\" style=\"margin-left:0cm\">Enertiz Guinea CO0429940</li></ul>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">Joana </p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_801993614zd_encoded_id\">[41LK93-93R34]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_801993614zd_encoded_id\">[41LK93-93R34]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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