#21314 · EXT: CodeTwo Maintenance - Scheduled maintenance: CodeTwo Web Add-in - 12 November 2024

ID interno: 10918000005767183

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

CodeTwo Status

Técnico

Departamento

Request Type

Incidencia

Creado

12/11/24, 10:18

Resuelto

Actualizado

12/11/24, 11:15

Asignado

Respondido

Nov 12, 2024 12:15 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

In Progress - 9 components affected - Scheduled maintenance is currently in progress.... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Scheduled maintenance: CodeTwo Web Add-in

Maintenance in progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Time posted

Nov 12, 10:00 UTC

Components affected

Under Maintenance North Europe - Outlook add-ins
Under Maintenance Australia East - Outlook add-ins
Under Maintenance Canada East - Outlook add-ins
Under Maintenance Germany West Central - Outlook add-ins
Under Maintenance North Central US - Outlook add-ins
...and 4 more components.

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Resolución

Es una notificación
JSON crudo (detalle completo)
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color:rgb(170, 170, 170)\" href=\"https://status.codetwo.com/subscriptions/h20qntn3g5dg/edit\">Manage your subscription</a>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_1012438822footer_powered_by\" style=\"color:rgb(170, 170, 170); font-size:12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(170, 170, 170); font-size:12px\" href=\"https://www.atlassian.com/software/statuspage?utm_source=email&amp;utm_medium=powered-by&amp;utm_campaign=status.codetwo.com&amp;utm_content=SP-notifications\">Powered\n by Atlassian Statuspage</a> </span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"60\" style=\"height:60px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); 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No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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