#21174 · EXT: Re: Brownie ATVFYAZCG

ID interno: 10918000005718625

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Support

Técnico

Departamento

Request Type

Incidencia

Creado

7/11/24, 10:45

Resuelto

Actualizado

7/11/24, 11:00

Asignado

Respondido

Nov 7, 2024 12:00 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola, 
 
Hemos programado la recogida en vuestra tienda para 08/11/24 de las 11:00 a las 17:00 con MRW.
 
Cualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. 

Contáctanos (browniespain.com)
 
Saludos, 
 
Equipo Brownie
El 5 de noviembre de 2024, 10:21:26 UTC, contactstores@browniespain.com escribió:

Hola,
 
Gracias por contactar con Brownie.
 
Hemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.
 
Cualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. 
 
Contáctanos (browniespain.com)
 
Saludos, 
 
Equipo Brownie
El 4 de noviembre de 2024, 12:29:05 UTC, fuencarral@browniespain.com escribió:

Hola buenas!!

 

Recepcionando los pedidos online nos aparece que uno de ellos ha llegado a la dirección equivocada, debería haber llegado a la tienda de Puerto Venecia y nos ha llegado a Fuencarral.

 

NOMBRE: INMACULADA CABEZA LAZARO

NUMERO DE  PEDIDO: CO0427686

 

Aparece un mensaje donde nos indica que os escribamos a vosotros y nos indicareis que hacer con el paquete.

 

Gracias!!

 

Team Fuencarral.

[9X75JW-EKKGJ]
[9X75JW-EKKGJ]

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

No es nuestro
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  "description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_2327467864418131513_parse_1576292509929116007\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_2144912607zd-comment\" dir=\"auto\">Hola,&nbsp;<br>\n&nbsp;<br>\nHemos programado la recogida en vuestra tienda para 08/11/24 de las 11:00 a las 17:00 con MRW.<br>\n&nbsp;<br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br>\n&nbsp;<br>\nSaludos,&nbsp;<br>\n&nbsp;<br>\nEquipo Brownie<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_2144912607zendesk_quote\">\n<div class=\"x_2144912607zendesk_attr\">El 5 de noviembre de 2024, 10:21:26 UTC, contactstores@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_2144912607zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_2144912607zd-comment\" dir=\"auto\">Hola,<br>\n&nbsp;<br>\nGracias por contactar con Brownie.<br>\n&nbsp;<br>\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.<br>\n&nbsp;<br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br>\n&nbsp;<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br>\n&nbsp;<br>\nSaludos,&nbsp;<br>\n&nbsp;<br>\nEquipo Brownie<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_2144912607zendesk_quote\">\n<div class=\"x_2144912607zendesk_attr\">El 4 de noviembre de 2024, 12:29:05 UTC, fuencarral@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_2144912607zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n\n<div class=\"x_2144912607WordSection1\">\n<p class=\"MsoNormal\">Hola buenas!!</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Recepcionando los pedidos online nos aparece que uno de ellos ha llegado a la dirección equivocada, debería haber llegado a la tienda de Puerto Venecia y nos ha llegado a Fuencarral.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">NOMBRE: INMACULADA CABEZA LAZARO</p>\n<p class=\"MsoNormal\">NUMERO DE &nbsp;PEDIDO: CO0427686</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Aparece un mensaje donde nos indica que os escribamos a vosotros y nos indicareis que hacer con el paquete.</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Gracias!!</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Team Fuencarral.</p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_2144912607zd_encoded_id\">[9X75JW-EKKGJ]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_2144912607zd_encoded_id\">[9X75JW-EKKGJ]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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