#21174 · EXT: Re: Brownie ATVFYAZCG
ID interno: 10918000005718625
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
7/11/24, 10:45
Resuelto
—
Actualizado
7/11/24, 11:00
Asignado
—
Respondido
Nov 7, 2024 12:00 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción

Hola,
Gracias por contactar con Brownie.
Hemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.
Cualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.
Contáctanos (browniespain.com)
Saludos,
Equipo Brownie
[9X75JW-EKKGJ]El 4 de noviembre de 2024, 12:29:05 UTC, fuencarral@browniespain.com escribió:
[9X75JW-EKKGJ]Hola buenas!!
Recepcionando los pedidos online nos aparece que uno de ellos ha llegado a la dirección equivocada, debería haber llegado a la tienda de Puerto Venecia y nos ha llegado a Fuencarral.
NOMBRE: INMACULADA CABEZA LAZARO
NUMERO DE PEDIDO: CO0427686
Aparece un mensaje donde nos indica que os escribamos a vosotros y nos indicareis que hacer con el paquete.
Gracias!!
Team Fuencarral.
Resolución
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"description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_2327467864418131513_parse_1576292509929116007\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_2144912607zd-comment\" dir=\"auto\">Hola, <br>\n <br>\nHemos programado la recogida en vuestra tienda para 08/11/24 de las 11:00 a las 17:00 con MRW.<br>\n <br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. <br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br>\n <br>\nSaludos, <br>\n <br>\nEquipo Brownie<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_2144912607zendesk_quote\">\n<div class=\"x_2144912607zendesk_attr\">El 5 de noviembre de 2024, 10:21:26 UTC, contactstores@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_2144912607zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_2144912607zd-comment\" dir=\"auto\">Hola,<br>\n <br>\nGracias por contactar con Brownie.<br>\n <br>\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.<br>\n <br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. <br>\n <br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br>\n <br>\nSaludos, <br>\n <br>\nEquipo Brownie<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_2144912607zendesk_quote\">\n<div class=\"x_2144912607zendesk_attr\">El 4 de noviembre de 2024, 12:29:05 UTC, fuencarral@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_2144912607zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n\n<div class=\"x_2144912607WordSection1\">\n<p class=\"MsoNormal\">Hola buenas!!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Recepcionando los pedidos online nos aparece que uno de ellos ha llegado a la dirección equivocada, debería haber llegado a la tienda de Puerto Venecia y nos ha llegado a Fuencarral.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">NOMBRE: INMACULADA CABEZA LAZARO</p>\n<p class=\"MsoNormal\">NUMERO DE PEDIDO: CO0427686</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Aparece un mensaje donde nos indica que os escribamos a vosotros y nos indicareis que hacer con el paquete.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias!!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Team Fuencarral.</p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_2144912607zd_encoded_id\">[9X75JW-EKKGJ]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_2144912607zd_encoded_id\">[9X75JW-EKKGJ]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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Hemos programado la recogida en vuestra tienda para 08/11/24 de las 11:00 a las 17:00 con MRW.
Cualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.
Contáctanos (browniespain.com)
Saludos,
Equipo Brownie