#20830 · Error envios/stocks tiendas portugal
ID interno: 10918000005625189
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Preventivos
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Petición
Creado
27/10/24, 9:00
Resuelto
17/4/25, 6:11
Actualizado
19/4/25, 6:32
Asignado
Apr 8, 2025 12:55 PM
Respondido
Apr 17, 2025 08:11 AM
Completado
Apr 19, 2025 08:32 AM
First resp. due
—
Due by
—
Tiempo de resolución
4125.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenos días,
Hay algunos modelos de los que no estamos viendo el stock de varias tiendas de Portugal.
Ejemplo 1: Pantalón NORA pana azul W25-0519-007-500. El día 18 de octubre se crearon los pedidos.
|
Nº documento |
Fecha Creación |
Información Documento |
|
PV0464264 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464268 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464269 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464270 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464271 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464272 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464273 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464274 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464275 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464276 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464277 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
|
PV0464278 |
18/10/2024 |
Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0. |
Si revisamos los pedidos de venta vemos que están en estado lanzado y que se enviaron completamente.
No obstante, si revisamos en las tablas de reaprovisionamiento nos aparecen tiendas con stock a 0 de este modelo ¿podemos saber si las tiendas han recibido o no esta referencia? Si la han recibido, ¿porqué no estamos viendo el stock correctamente?
Como he comentado al principio esto es un ejemplo, pero me he encontrado la misma situación en más modelos para tiendas de Portugal y muy generalizado para todas las tiendas del país para los mismos modelos.
Ejemplo2: bolso megan tachas w25-0505-025-800
Resolución
Resuelto.
JSON crudo (detalle completo)
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El día 18 de octubre se crearon los pedidos.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<table class=\"x_849107317MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"992\" style=\"width:744pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border:solid rgb(142, 169, 219) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><b><span style=\"color:white\">Nº documento</span></b></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border-top:solid rgb(142, 169, 219) 1pt; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><b><span style=\"color:white\">Fecha Creación</span></b></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border:solid rgb(142, 169, 219) 1pt; border-left:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><b><span style=\"color:white\">Información Documento</span></b></p>\n</td>\n</tr>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">PV0464264</span></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black\">18/10/2024</span></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0.</span></p>\n</td>\n</tr>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">PV0464268</span></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black\">18/10/2024</span></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. 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Almacén CENTRAL. 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Almacén CENTRAL. 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Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0.</span></p>\n</td>\n</tr>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">PV0464275</span></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black\">18/10/2024</span></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0.</span></p>\n</td>\n</tr>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">PV0464276</span></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black\">18/10/2024</span></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0.</span></p>\n</td>\n</tr>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">PV0464277</span></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black\">18/10/2024</span></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; background:rgb(217, 225, 242); padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0.</span></p>\n</td>\n</tr>\n<tr style=\"height:14.5pt\">\n<td width=\"120\" nowrap valign=\"bottom\" style=\"width:90pt; border-top:none; border-left:solid rgb(142, 169, 219) 1pt; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:none; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">PV0464278</span></p>\n</td>\n<td width=\"121\" nowrap valign=\"bottom\" style=\"width:91pt; border:none; border-bottom:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black\">18/10/2024</span></p>\n</td>\n<td width=\"751\" nowrap valign=\"bottom\" style=\"width:563pt; border-top:none; border-left:none; border-bottom:solid rgb(142, 169, 219) 1pt; border-right:solid rgb(142, 169, 219) 1pt; padding:0cm 3.5pt 0cm 3.5pt; height:14.5pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">Cliente 4300020 BROWNIE ATLANTICO UNIPESSOAL LTD, Cód. Almacén CENTRAL. No. de Albaranes 1, No. de Facturas 0.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Si revisamos los pedidos de venta vemos que están en estado lanzado y que se enviaron completamente.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span><img width=\"772\" height=\"309\" style=\"width:8.0416in; height:3.2152in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3621197&ACTION=FILE\"></span><span></span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>No obstante, si revisamos en las tablas de reaprovisionamiento nos aparecen tiendas con stock a 0 de este modelo ¿podemos saber si las tiendas han recibido o no esta referencia? Si la han recibido, ¿porqué no estamos\n viendo el stock correctamente?</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span><img width=\"718\" height=\"459\" style=\"width:7.4791in; height:4.7777in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3621198&ACTION=FILE\"></span><span></span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Como he comentado al principio esto es un ejemplo, pero me he encontrado la misma situación en más modelos para tiendas de Portugal y muy generalizado para todas las tiendas del país para los mismos modelos.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Ejemplo2: <span style=\"background:yellow\">\nbolso megan tachas w25-0505-025-800</span></span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span><img width=\"686\" height=\"206\" style=\"width:7.1458in; height:2.1458in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3621199&ACTION=FILE\"></span><span></span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span> </span></p>\n</div>\n</div>",
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