#20792 · EXT: [Templates] Use these for NAKIVO v11 Live Launch
ID interno: 10918000005595373
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
24/10/24, 13:17
Resuelto
—
Actualizado
24/10/24, 13:44
Asignado
—
Respondido
Oct 24, 2024 03:44 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es una incidencia
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n\n\n<div id=\"x_1502334825ac-designer\" class=\"x_1502334825body zm_2470705855079388898_parse_2679360405393270276\" style=\"font-family:Arial; line-height:1.1; margin:0px; background-color:rgb(255, 255, 255); width:100%; text-align:center\">\n<div style=\"display:none !important; padding:0; min-height:1px; font-size:1px; background-color:inherit !important; color:transparent; line-height:1px\">\nGet the materials to invite your customers to the NAKIVO v11 Live Launch event.\n<div style=\"display:none; max-height:0px; overflow:hidden\"> \n</div>\n</div>\n<div class=\"x_1502334825divbody\" style=\"margin:0px; outline:none; padding:0px; color:rgb(0, 0, 0); font-family:arial; line-height:1.1; width:100%; background-color:rgb(255, 255, 255); background:rgb(255, 255, 255); text-align:center\">\n<table class=\"x_1502334825template-table\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" align=\"left\" style=\"border-collapse:collapse; font-size:14px; background-color:rgb(255, 255, 255); background:rgb(255, 255, 255)\">\n<tbody>\n<tr style=\"\">\n<td align=\"center\" valign=\"top\" width=\"100%\" style=\"\">\n<table class=\"x_1502334825template-table\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"650\" bgcolor=\"#ffffff\" style=\"border-collapse:collapse; font-size:14px; max-width:650px\">\n<tbody>\n<tr style=\"\">\n<td id=\"x_1502334825layout_table_a4a4da73c7326023cb959ef4b7ca6b7361927584\" valign=\"top\" align=\"center\" width=\"650\" style=\"background-color:rgb(248, 249, 250)\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1502334825layout x_1502334825layout-table x_1502334825root-table\" width=\"650\" style=\"border-collapse:collapse; font-size:14px; min-width:100%; background-color:rgb(248, 249, 250)\">\n<tbody>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137479\" valign=\"top\" style=\"background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137479\" align=\"center\" style=\"\">\n<td id=\"x_1502334825layout-row-padding137479\" valign=\"top\" style=\"\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td class=\"x_1502334825image-td\" align=\"center\" valign=\"top\" width=\"650\" style=\"\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://nakivo12.acemlnb.com/lt.php?x=3TZy~GDHVXma754r_gy7URZt23VRkQ~xk-s4YHbMIaGa554r_ky.0OVt23RzjNDxjvYwbHXJJneeUs.8.Q_-W.V02X2jia\" style=\"margin:0; outline:none; padding:0; color:rgb(4, 95, 180); display:block; min-width:100%\"><img src=\"https://nakivo12.imgus11.com/public//dfeb6253e640d7576a4758cb24d80eda.jpeg?r=41922405\" width=\"650\" style=\"border:none; display:block; outline:none; width:650px; max-width:100%\"></a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137478\" valign=\"top\" style=\"padding:0px; background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137478\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_text x_1502334825style137478\" style=\"margin:0; padding:0\">\n<td id=\"x_1502334825layout-row-padding137478\" valign=\"top\" style=\"padding:30px 30px 0px 30px\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td id=\"x_1502334825text_div124122\" class=\"x_1502334825td_text x_1502334825td_block\" valign=\"top\" align=\"left\" width=\"590\" style=\"line-height:140%; margin:0; outline:none; padding:0; color:inherit; font-size:12px; font-weight:inherit; line-height:1.4; text-decoration:inherit; font-family:arial\">\n<div style=\"line-height:140%; margin:0; outline:none; padding:0; color:inherit; font-size:16px; font-weight:inherit; line-height:1.4; text-decoration:inherit\">\n<div style=\"margin:0; outline:none; padding:0; color:inherit; font-size:inherit; font-weight:inherit; line-height:inherit; text-decoration:inherit\">\n<div style=\"margin:0; outline:none; padding:0; color:inherit; font-size:inherit; font-weight:inherit; line-height:inherit; text-decoration:inherit\">\n<b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; font-weight:normal\"></b><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-family:arial; font-size:16px; font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">Hello\n</span></b></b></b></b></b></b></b></b></b>Sir<b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-family:arial; font-size:16px; font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">,</span><br>\n<br>\n<span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">We’re holding a special live NAKIVO v11 Launch event for customers. This is a unique opportunity for you\n to get new leads and develop cross-selling deals.</span><br>\n<br>\n<span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">We’ve gone through the hassle of creating marketing content for this event so you don’t have to.\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://nakivo12.acemlnb.com/lt.php?x=3TZy~GDHVXma754r_gy7URZt23VRkQ~xk-s4YHbMIaGa554r_ky.0OVt23RzjNDxjvYwbHXJJnefUs.8.Q_-W.V02X2jia\" style=\"margin:0; outline:none; padding:0; color:rgb(1, 116, 223); text-decoration:underline\"><span style=\"color:rgb(1, 116, 223); font-size:16px; font-weight:700; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">Download</span></a><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">\n the new emails and social media posts, which are </span><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:700; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">ready to send and publish</span><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">.<br>\n</span><br>\n<span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">The v11 release is packed with valuable features and highly requested capabilities. Start inviting customers\n early to </span><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:700; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">attract the largest number of potential leads</span><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">\n to the event.</span></b></b></b></b></b></b><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; font-weight:normal\"></b>\n</b></b></b></b><br>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137485\" valign=\"top\" style=\"padding:0px; background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137485\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_button x_1502334825style137485\" style=\"\">\n<td id=\"x_1502334825layout-row-padding137485\" valign=\"top\" style=\"padding:20px 30px 5px 30px\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td class=\"x_1502334825td_button x_1502334825td_block x_1502334825customizable\" valign=\"top\" align=\"left\" width=\"590\" style=\"\">\n<div class=\"x_1502334825button-wrapper\" style=\"margin:0; outline:none; padding:0; text-align:center\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://nakivo12.acemlnb.com/lt.php?x=3TZy~GDHVXma754r_gy7URZt23VRkQ~xk-s4YHbMIaGa554r_ky.0OVt23RzjNDxjvYwbHXJJnefUs.8.Q_-W.V02X2jia\" style=\"margin:0; outline:none; padding:14px; color:rgb(255, 255, 255); background:rgb(250, 133, 0); background-color:rgb(250, 133, 0); border-radius:3px; font-family:Arial; font-size:14px; line-height:1.1; text-align:center; text-decoration:none\"><span style=\"color:rgb(255, 255, 255); font-family:Arial; font-size:14px; font-weight:bold\"> \n GET THE TEMPLATES </span></a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137486\" valign=\"top\" style=\"padding:5px; background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137486\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_text x_1502334825style137486\" style=\"margin:0; padding:0\">\n<td id=\"x_1502334825layout-row-padding137486\" valign=\"top\" style=\"padding:20px 5px 15px 30px\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td id=\"x_1502334825text_div124129\" class=\"x_1502334825td_text x_1502334825td_block\" valign=\"top\" align=\"left\" width=\"605\" style=\"line-height:140%; margin:0; outline:none; padding:0; color:inherit; font-size:12px; font-weight:inherit; line-height:1.4; text-decoration:inherit; font-family:arial\">\n<div style=\"line-height:140%; margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-size:inherit; font-weight:inherit; line-height:1.4; text-decoration:inherit\">\n<b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; font-size:16px; font-family:arial; color:rgb(0, 0, 0); font-weight:normal; font-style:normal\"><b style=\"margin:0; outline:none; padding:0; font-family:arial; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; font-size:16px; font-family:arial; color:rgb(0, 0, 0); font-weight:normal; font-style:normal\"><b style=\"margin:0; outline:none; padding:0; font-size:16px; font-family:arial; color:rgb(0, 0, 0); font-weight:normal; font-style:normal\"><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">Need\n help with your marketing efforts? Contact your NAKIVO channel manager to ask questions and receive direct guidance.</span></b></b></b></b></b></b></b><br>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137480\" valign=\"top\" style=\"background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137480\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_break\" style=\"\">\n<td id=\"x_1502334825layout-row-padding137480\" valign=\"top\" style=\"line-height:0\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%; line-height:0\">\n<tbody>\n<tr style=\"\">\n<td height=\"10\" style=\"line-height:0\"></td>\n</tr>\n<tr style=\"\">\n<td align=\"center\" height=\"1\" width=\"650\" style=\"line-height:0\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" height=\"1\" width=\"650\" style=\"border-collapse:collapse; font-size:14px; line-height:0; width:100%; max-width:100%\">\n<tbody>\n<tr style=\"\">\n<td class=\"x_1502334825break-line\" bgcolor=\"#ececec\" height=\"1\" width=\"650\" style=\"line-height:1px; height:1px; width:650px; background-color:rgb(236, 236, 236)\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"\">\n<td height=\"10\" style=\"line-height:0\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr id=\"x_1502334825layout-row137484\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825clear-this\" style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-padding137484\" valign=\"top\" style=\"background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td id=\"x_1502334825layout_table_3ddc3b55096aacbaf37281045122b5b645932b1f\" valign=\"top\" width=\"125\" style=\"background-color:rgb(248, 249, 250)\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1502334825layout x_1502334825layout-table\" width=\"125\" style=\"border-collapse:collapse; font-size:14px; min-width:100%; background-color:rgb(248, 249, 250)\">\n<tbody>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137483\" valign=\"top\" style=\"padding:0; background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137483\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_picture x_1502334825style137483\" align=\"center\" style=\"\">\n<td id=\"x_1502334825layout-row-padding137483\" valign=\"top\" style=\"padding:20px 0 5px 30px\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td class=\"x_1502334825image-td\" align=\"center\" valign=\"top\" width=\"95\" style=\"\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hanna@nakivo.com\" style=\"margin:0; outline:none; padding:0; color:rgb(4, 95, 180); display:block; min-width:100%\"><img src=\"https://nakivo12.imgus11.com/public//28c6d2ad2bb328b1a255c9462626931b.png?r=1128974276\" width=\"68\" style=\"border:none; display:block; outline:none; width:68px; max-width:100%\"></a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td id=\"x_1502334825layout_table_fcaaddfe4c79614fb976bb70305fffc2403958cb\" valign=\"top\" width=\"525\" style=\"background-color:rgb(248, 249, 250)\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1502334825layout x_1502334825layout-table\" width=\"525\" style=\"border-collapse:collapse; font-size:14px; min-width:100%; background-color:rgb(248, 249, 250)\">\n<tbody>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137482\" valign=\"top\" style=\"padding:0px; background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137482\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_text x_1502334825style137482\" style=\"margin:0; padding:0\">\n<td id=\"x_1502334825layout-row-padding137482\" valign=\"top\" style=\"padding:20px 30px 0px 20px\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td id=\"x_1502334825text_div124126\" class=\"x_1502334825td_text x_1502334825td_block\" valign=\"top\" align=\"left\" width=\"475\" style=\"line-height:140%; margin:0; outline:none; padding:0; color:inherit; font-size:12px; font-weight:inherit; line-height:1.4; text-decoration:inherit; font-family:arial\">\n<div style=\"line-height:140%; margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-size:16px; font-weight:inherit; line-height:1.4; text-decoration:inherit; font-family:arial\">\n<b style=\"margin:0; outline:none; padding:0; font-weight:bolder; font-family:arial; color:rgb(0, 0, 0); font-size:16px; font-style:normal\"><b style=\"margin:0; outline:none; padding:0; font-family:arial; font-weight:normal; color:rgb(0, 0, 0); font-style:normal\"><span style=\"color:inherit; font-size:16px; font-weight:inherit; line-height:inherit; text-decoration:inherit; font-family:arial\"><b style=\"margin:0; outline:none; padding:0; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; font-weight:normal\"><b style=\"margin:0; outline:none; padding:0; color:rgb(0, 0, 0); font-style:normal; font-weight:normal\"><span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">Best\n regards,</span><br>\n<span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">Hanna Jones | Customer Success Manager</span><br>\n<span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">Email:\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hanna@nakivo.com\" style=\"margin:0; outline:none; padding:0; color:rgb(1, 116, 223); text-decoration:underline\">\n<span style=\"color:rgb(1, 116, 223); font-size:inherit; font-weight:inherit; line-height:inherit; text-decoration:inherit\">hanna@nakivo.com</span></a></span><br>\n<span style=\"color:rgb(0, 0, 0); font-size:16px; font-weight:400; line-height:inherit; text-decoration:inherit; font-family:arial; font-style:normal\">October 24, 2024</span></b></b></b></b></span></b></b><br>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"background-color:rgb(248, 249, 250)\">\n<td id=\"x_1502334825layout-row-margin137481\" valign=\"top\" style=\"background-color:rgb(248, 249, 250)\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr id=\"x_1502334825layout-row137481\" class=\"x_1502334825layout x_1502334825layout-row x_1502334825widget x_1502334825_widget_spacer\" style=\"\">\n<td id=\"x_1502334825layout-row-padding137481\" valign=\"top\" style=\"\">\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td valign=\"top\" height=\"20\" style=\"\">\n<div class=\"x_1502334825spacer\" style=\"margin:0; outline:none; padding:0; min-height:20px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" width=\"100%\" style=\"border-collapse:collapse; font-size:14px; min-width:100%\">\n<tbody>\n<tr style=\"\">\n<td class=\"x_1502334825spacer-body\" valign=\"top\" height=\"20\" width=\"650\" style=\"\">\n </td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://nakivo12.acemlnb.com/lt.php?x=41Zy~GDHVXma754r_gy7URZt23VRkQ~xk-s4YHbMIaGa554r_k2DjFFsPa.UjND1llZs05XFIFIKGwC4AAAD\" border=\"0\" width=\"1\" height=\"1\" alt=\"\" style=\"display:block; width:1px !important; min-width:1px !important; max-width:1px !important; height:1px !important; border:0; overflow:hidden\"><br>\n<div id=\"x_1502334825ac-footer\" style=\"clear:both; background-color:inherit; background:inherit; min-width:100%; padding:20px; color:rgb(0, 0, 0); font-size:11px; font-family:arial, helvetica, sans-serif; line-height:140%; line-height:1.4; text-align:center\">\n<center>Sent to: <span style=\"font-size:11px; font-family:arial, helvetica, sans-serif; font-weight:normal; text-decoration:none; outline:none\">\nsoporte@browniespain.com</span><br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://nakivo12.acemlnb.com/proc.php?nl=1&c=5278&m=5231&s=4d9191bfad1f279a9a36695690a111bf&act=unsub&runid=8595132\" style=\"font-size:11px; font-family:arial, helvetica, sans-serif; font-weight:bold; text-decoration:underline\"><span style=\"font-weight:bold; text-decoration:underline\">Unsubscribe</span></a><br>\n<br>\nNAKIVO, 4894 Sparks Blvd., Sparks, NV 89436-8202, United States</center>\n</div>\n<br>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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