#20642 · EXT: Re: BAVOFRDOX
ID interno: 10918000005552643
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
18/10/24, 14:06
Resuelto
—
Actualizado
21/10/24, 6:54
Asignado
—
Respondido
Oct 21, 2024 08:54 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
El 17 de octubre de 2024, 14:43:44 UTC, lacoruna@browniespain.com escribió:
[W5WJ79-7VK0R]Buenas tardes,
Justamente lo que os estamos preguntando en el correo anterior es por que se ha marcado como entregado ese pedido si realmente no ha sido así y el pedido está en tienda. (es un pedido del mes de agosto).
Tal y como os explicábamos, hoy nos ha salido un papel en la impresora como si se hubiese entregado. Este pedido todavía pertenecía a los pedidos que estaban en el TPV y no en la nueva pagina de recogida de online.
Con esto lo que os preguntábamos en el correo anterior es, si la clienta finalmente no está interesada en el pedido o bien lo rechazó; ya que tal y como os decimos el pedido está en tienda.
Podéis revisar todo esto que os comentamos en el correo anterior?
Gracias,
De: Support <contactstores@browniespain.com>
Enviado el: jueves, 17 de octubre de 2024 16:23
Para: La Coruña <lacoruna@browniespain.com>
CC: Soporte <soporte@browniespain.com>; Maria Perez <maria.perez@browniespain.com>
Asunto: EXT: Re: BAVOFRDOX
Hola,
Gracias por contactar con Browniespain.
Lo que hemos verificado es que el pedido fue entregado hoy, puedes verificar?
Cualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.
Contáctanos (browniespain.com)
Saludos,
Equipo BrownieEl 17 de octubre de 2024, 13:38:34 UTC, lacoruna@browniespain.com escribió:
Buenas tardes,
Os escribimos porque acaba de salirnos por la impresora del TPV un ticket correspondiente a la entrega de un pedido online que sigue en tienda.
El pedido es el siguiente:
- CO0400129 ELENA RODRIGUEZ
Es un pedido online que hemos avisado en varias ocasiones a @contact para saber qué hacer con el, si la clienta lo va a querer o nos lo tenemos que quedar/devolver a Central (pedido online de agosto).
¿La clienta lo sigue queriendo o por el contrario nos quedamos con el?¿@Soporte habéis sacado el ticket, por qué?
Muchas gracias,
[W5WJ79-7VK0R]
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es de nuestro departamento.
JSON crudo (detalle completo)
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"description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_4651556112549732759_parse_2991750320336686874\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_886350498zd-comment\" dir=\"auto\">Buenas tardes,<br>\n <br>\nLa clienta informa que pasará hoy por la tarde en la tienda para recoger su pedido.<br>\n <br>\nTodavía tiene interese.<br>\n <br>\nGracias y saludos,<br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_886350498zendesk_quote\">\n<div class=\"x_886350498zendesk_attr\">El 17 de octubre de 2024, 14:43:44 UTC, lacoruna@browniespain.com escribió:<br>\n</div>\n<blockquote class=\"x_886350498zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n\n<div class=\"x_886350498WordSection1\">\n<p class=\"MsoNormal\"><span>Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Justamente lo que os estamos preguntando en el correo anterior es por que se ha marcado como entregado ese pedido si realmente no ha sido así y el pedido está en tienda. (es un pedido del mes de agosto).</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Tal y como os explicábamos, hoy nos ha salido un papel en la impresora como si se hubiese entregado. Este pedido todavía pertenecía a los pedidos que estaban en el TPV y no en la nueva pagina de recogida de\n online. </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Con esto lo que os preguntábamos en el correo anterior es, si la clienta finalmente no está interesada en el pedido o bien lo rechazó; ya que tal y como os decimos el pedido está en tienda.\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Podéis revisar todo esto que os comentamos en el correo anterior?</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Gracias,</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> Support <contactstores@browniespain.com>\n<br>\n<b>Enviado el:</b> jueves, 17 de octubre de 2024 16:23<br>\n<b>Para:</b> La Coruña <lacoruna@browniespain.com><br>\n<b>CC:</b> Soporte <soporte@browniespain.com>; Maria Perez <maria.perez@browniespain.com><br>\n<b>Asunto:</b> EXT: Re: BAVOFRDOX</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p><span style=\"font-size:9pt; font-family:"Verdana", sans-serif; color:rgb(68, 68, 68); border:solid windowtext 1pt; padding:0cm\"><img width=\"100\" height=\"100\" style=\"width:1.0416in; height:1.0416in\" alt=\"Imagen quitada por el remitente.\"></span><span style=\"font-size:9pt; font-family:"Verdana", sans-serif; color:rgb(68, 68, 68)\"></span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:"Verdana", sans-serif; color:rgb(68, 68, 68)\">Hola, <br>\n<br>\nGracias por contactar con Browniespain. <br>\n<br>\nLo que hemos verificado es que el pedido fue entregado hoy, puedes verificar?<br>\n<br>\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. <br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br>\n <br>\nSaludos, <br>\n <br>\nEquipo Brownie</span></p>\n</div>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\">El 17 de octubre de 2024, 13:38:34 UTC, lacoruna@browniespain.com escribió:</p>\n</div>\n<blockquote style=\"border:none; border-left:solid rgb(204, 204, 204) 1pt; padding:0cm 0cm 0cm 6pt; margin-left:4.8pt; margin-right:0cm\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os escribimos porque acaba de salirnos por la impresora del TPV un ticket correspondiente a la entrega de un pedido online que sigue en tienda.</p>\n<p class=\"MsoNormal\">El pedido es el siguiente:</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_886350498MsoListParagraph\" style=\"margin-left:0cm\">CO0400129 ELENA RODRIGUEZ</li></ul>\n<p class=\"MsoNormal\">Es un pedido online que hemos avisado en varias ocasiones a @contact para saber qué hacer con el, si la clienta lo va a querer o nos lo tenemos que quedar/devolver a Central (pedido online de agosto).</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿La clienta lo sigue queriendo o por el contrario nos quedamos con el?¿@Soporte habéis sacado el ticket, por qué?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias,</p>\n<p class=\"MsoNormal\"><span class=\"x_886350498zdencodedid\"><span style=\"color:white\">[W5WJ79-7VK0R]</span></span><span style=\"\">\n</span></p>\n</blockquote>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; color:black\">\n Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_886350498zd_encoded_id\">[W5WJ79-7VK0R]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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La clienta informa que pasará hoy por la tarde en la tienda para recoger su pedido.
Todavía tiene interese.
Gracias y saludos,