#20118 · EXT: Reclamação - Impossibilidade de recolha de encomenda em loja.
ID interno: 10918000005353389
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
29/9/24, 15:04
Resuelto
—
Actualizado
30/9/24, 6:26
Asignado
—
Respondido
Sep 30, 2024 08:23 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Boa tarde.
Fiz uma encomenda online no dia 20.09.24 com o número OWMDQZVDP para recolha em loja e, entretanto, recebi um mail no dia 23.09. a informar que já estava na loja para eu poder levantar. No dia 27.09. dirigi-me à loja selecionada para levantar o artigo, no entanto, como não tinha recebido um mail vosso com um código de 4 digítos não era possível levantar a encomenda. Tentei através do Brownie BOT pedir o código para efetuar o levantamento da encomenda, no entanto, após várias tentativas foi dito que o atendimento só funcionava até às 18h em dias úteis (eram 20h da noite).
Questionei se não havia outra forma de contornar a questão já que me tinha dirigido à loja / Shopping com o único intuito de levantar a encomenda, mas a resposta foi que não havia forma de entregar a encomenda sem a indicação do código de 4 digítos que eu nunca cheguei a receber…
Não sei como é possível que não tenham uma alternativa para apresentar aos V/ Clientes, tendo em conta que me foi transmitido que já não era a primeira vez que isto acontecia.
Agradeço que indiquem asap de que forma é que é possível levantar a encomenda.
Melhores cumprimentos,
Filipa Guimarães.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es un email para nosotros
JSON crudo (detalle completo)
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