#20108 · RV: INCIDENCIA TPV3
ID interno: 10918000005353179
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/9/24, 17:12
Resuelto
—
Actualizado
30/9/24, 12:00
Asignado
Sep 30, 2024 08:29 AM
Respondido
Sep 30, 2024 02:00 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola, ya funciona.
De: Bilbao Gran Via
Enviado el: viernes, 27 de septiembre de 2024 19:10
Para: Soporte <soporte@browniespain.com>
CC: Lorena Gañan <lorena.ganan@browniespain.com>
Asunto: INCIDENCIA TPV3
Buenas tardes, al realizar una transacción nos sale este mensaje en la pantalla cuando seleccionamos la cantidad de dinero que nos da el cliente para realizar el cobro (“The call to the API transaction failed”). Una vez sale esto el TPV se bloquea y la caja no se abre. Solo nos ocurre esto cuando el cliente va a pagar en efectivo. ¿Podriais mirarlo por favor? Tenemos mucha afluencia hoy Viernes, es urgente.
Un saludo,
Gracias.
Nahia
Resolución
YA funciona
JSON crudo (detalle completo)
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"name": "Sergio Marqués",
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"job_title": "ERP Technician",
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"id": "10918000000174683"
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"first_name": "Sergio",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_27547406144601895_parse_3544471550824314715\">\n<div class=\"x_1555918854WordSection1\">\n<p class=\"MsoNormal\">Hola, ya funciona.</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Bilbao Gran Via\n<br>\n<b>Enviado el:</b> viernes, 27 de septiembre de 2024 19:10<br>\n<b>Para:</b> Soporte <soporte@browniespain.com><br>\n<b>CC:</b> Lorena Gañan <lorena.ganan@browniespain.com><br>\n<b>Asunto:</b> INCIDENCIA TPV3</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenas tardes, al realizar una transacción nos sale este mensaje en la pantalla cuando seleccionamos la cantidad de dinero que nos da el cliente para realizar el cobro (“The call to the API transaction failed”). Una vez sale esto el TPV\n se bloquea y la caja no se abre. Solo nos ocurre esto cuando el cliente va a pagar en efectivo.\n<span>¿Podriais mirarlo por favor? Tenemos mucha afluencia hoy Viernes, es urgente.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Un saludo,</span></p>\n<p class=\"MsoNormal\"><span>Gracias.</span></p>\n<p class=\"MsoNormal\"><span>Nahia</span></p>\n</div>\n</div>",
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