#19951 · Eliminar pedido online
ID interno: 10918000005307913
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/9/24, 7:30
Resuelto
—
Actualizado
30/9/24, 15:21
Asignado
Sep 25, 2024 10:00 AM
Respondido
Sep 30, 2024 05:21 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
El sábado una clienta vino a por su pedido online a tienda. Previamente había llamado para informarse si su pedido estaba disponible en tienda ya que no tenía ningún mail de confirmación de pedido, ni llegada a tienda. Nosotras le dijimos que el pedido estaba en la tienda listo para recoger pero que necesitaba el pin. Le dimos el mail de Contact Stores para que lo pidiese, pero no obtuvo ninguna respuesta (nos enseñó todos los mensajes). Debido a que había pasado mucho tiempo de la realización del pedido, se lo entregamos sin el pin.
¿Podriais marcarnos como entregado el pedido de la clienta? Os paso los datos:
MARIA JESÚS HUERTA – CO0410478
Gracias
Un saludo
Nagore
Resolución
No es nuestro.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2868972926696236352_parse_4275264991078456669\">\n<div class=\"x_316374911WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El sábado una clienta vino a por su pedido online a tienda. Previamente había llamado para informarse si su pedido estaba disponible en tienda ya que no tenía ningún mail de confirmación de pedido, ni llegada a tienda. Nosotras le dijimos\n que el pedido estaba en la tienda listo para recoger pero que necesitaba el pin. Le dimos el mail de Contact Stores para que lo pidiese, pero no obtuvo ninguna respuesta (nos enseñó todos los mensajes). Debido a que había pasado mucho tiempo de la realización\n del pedido, se lo entregamos sin el pin. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Podriais marcarnos como entregado el pedido de la clienta? Os paso los datos:\n</p>\n<p class=\"MsoNormal\">MARIA JESÚS HUERTA – CO0410478 </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias </p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">Nagore </p>\n</div>\n</div>",
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