#19728 · Vale status - Norteshopping 15/09
ID interno: 10918000005264399
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
15/9/24, 19:30
Resuelto
—
Actualizado
16/9/24, 15:17
Asignado
—
Respondido
Sep 16, 2024 05:17 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas noches,
En Norte shopping hemos tenido una venta en que se ha descontado un vale de 6€ y la clienta ha pagado 13,90€ a datáfono externo. En el momento de cerrar la venta, el sistema ha bloqueado y la transacción no ha sido registrada.
Al repetir el registro, el vale tenía la info de que ya tendría sido descontado. Así, con el conocimiento de Sergio, hemos hecho un vale status, de 6€, para conseguir hacer el registro, entregar el ticket a la clienta y poner la caja correcta.
Envío en adjunto los tickets.
¡Gracias!
Un saludo,
|
Sofia Morais Store Manager / Norteshopping
|
C/ Castanyer 29 |
|
|
|
|
|
|
Resolución
Es un ticket informativo
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"ltr\">\n<div dir=\"ltr\">Buenas noches, </div>\n<div dir=\"ltr\">En Norte shopping hemos tenido una venta en que se ha descontado un vale de 6€ y la clienta ha pagado 13,90€ a datáfono externo. En el momento de cerrar la venta, el sistema ha bloqueado y la transacción no ha sido registrada. </div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Al repetir el registro, el vale tenía la info de que ya tendría sido descontado. Así, con el conocimiento de Sergio, hemos hecho un vale status, de 6€, para conseguir hacer el registro, entregar el ticket a la clienta y poner la caja correcta. </div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Envío en adjunto los tickets. </div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">¡Gracias! </div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Un saludo, </div>\n<div id=\"x_179660011ms-outlook-mobile-signature\">\n<div><br>\n</div>\n<div dir=\"ltr\">\n<table style=\"text-decoration:none; width:500px; color:rgb(0, 0, 0)\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"font-size:9pt; font-family:Arial; width:230px; color:rgb(61, 61, 63)\">\n<p style=\"margin-top:0px; margin-bottom:0px\"><b>Sofia Morais </b></p>\n<p style=\"margin-top:0px; margin-bottom:0px\"><b>Store Manager / </b><b>Norteshopping </b></p>\n<p style=\"margin-top:0px; margin-bottom:0px\"><b><br>\n</b><br>\n</p>\n</td>\n<td valign=\"top\" style=\"font-size:10pt; font-family:Arial; width:270px; padding-left:20px; border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63)\">\n<p style=\"margin-top:0px; margin-bottom:0px; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"color:rgb(0, 0, 0)\"><span><span><span>C/ Castanyer 29<br>\n08022 - Barcelona, Spain</span></span></span><br>\n</span>+34 932 377 066<br>\n</span><span style=\"color:rgb(61, 61, 63)\"><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" title=\"\" style=\"color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"middle\" colspan=\"2\" style=\"font-size:9pt; font-family:Arial; width:500px\">\n<p style=\"margin-top:0px; margin-bottom:0px\"><br>\n </p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" colspan=\"2\" style=\"font-size:6pt; font-family:Arial; width:500px; text-align:justify; color:rgb(186, 186, 186)\">\n<br>\n</td>\n</tr>\n</tbody>\n</table>\n<div dir=\"ltr\">\n<div dir=\"ltr\"></div>\n<div dir=\"ltr\"></div>\n</div>\n</div>\n</div>\n</div>\n</div>",
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"display_value": "Sep 15, 2024 09:30 PM"
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"cierres@browniespain.com",
"marta.maciel@browniespain.com",
"norteshopping@browniespain.com",
"sergio.marques@browniespain.com",
"teresa.nunes@browniespain.com"
],
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