#18853 · EXT: El contenido de tu espacio de trabajo gratuito con más de un año de antigüedad se eliminará a partir del 26 de agosto de 2024
ID interno: 10918000004960223
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
13/8/24, 11:09
Resuelto
—
Actualizado
14/8/24, 6:23
Asignado
—
Respondido
Aug 14, 2024 08:23 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|
|
Resolución
JSON crudo (detalle completo)
{
"id": "10918000004960223",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": null,
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: El contenido de tu espacio de trabajo gratuito con más de un año de antigüedad se eliminará a partir del 26 de agosto de 2024",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000004960213",
"name": "Slack",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "no-reply@slack.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Slack",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "18853",
"is_overdue": false,
"is_trashed": false,
"message_id": "<010101914b6cbbbf-dcc68719-dfb5-4619-a281-27882777745f-000000@us-west-2.amazonses.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>No es una incidencia.<br></div></div>",
"submitted_by": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1723616637085",
"display_value": "Aug 14, 2024 08:23 AM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n\n\n\n<div class=\"zm_3154947699717283423_parse_3487894711162670051\">\n<div class=\"x_810478657preheader x_810478657plaintext_ignore\" style=\"font-size:1px; display:none !important\">\nLos mensajes y archivos con más de un año de antigüedad empezarán a eliminarse en 15 días</div>\n<div class=\"x_810478657plaintext_ignore\" style=\"display:none; max-height:0px; overflow:hidden\">\n \n \n</div>\n\n<table style=\"background-color:rgb(255, 255, 255); padding-top:20px; color:rgb(67, 66, 69); width:100%; border:0; text-align:center; border-collapse:collapse\" class=\"x_810478657background_main\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<center>\n<table id=\"x_810478657body\" class=\"x_810478657card\" style=\"border:0; border-collapse:collapse; margin:0 auto; background:white; border-radius:8px; margin-bottom:16px\">\n<tbody>\n<tr>\n<td style=\"width:546px; vertical-align:top; padding-top:32px\">\n<div style=\"max-width:600px; margin:0 auto\">\n<div style=\"margin-left:50px; margin-right:50px; margin-bottom:72px\" class=\"x_810478657lg_margin_left_right x_810478657xl_margin_bottom\">\n<div style=\"margin-top:18px\" class=\"x_810478657slack_logo_style\"><img width=\"120\" height=\"36\" style=\"margin-top:0; margin-right:0; margin-bottom:32px; margin-left:0px\" src=\"https://brownieespacio.slack.com/x-p486354863668-485920366769-7590629600384/img/slack_logo_240.png\" alt=\"logotipo de Slack\"></div>\n<h1>El contenido con una antigüedad superior a un año se eliminará a partir del 26 de agosto de 2024</h1>\n<p style=\"font-size:16px; line-height:24px; letter-spacing:-0.2px; margin-bottom:28px\" class=\"x_810478657content_paragraph\">\n</p>\n<div>\n<p>Este es un aviso de que a partir de <strong>26 de agosto de 2024</strong> los mensajes y archivos con más de un año de antigüedad se eliminarán de tu espacio de trabajo gratuito, si permaneces en el plan gratuito de Slack. Para conservar el acceso al contenido\n con más de un año de antigüedad, tu espacio de trabajo debe pertenecer a un plan de pago de Slack. Puedes consultar los planes de Slack en nuestra\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://slack.com/pricing\">página de planes</a>.</p>\n<p>Si tu equipo decide ascender a un plan de pago una vez aplicada la política, no podrás recuperar el contenido eliminado conforme a la nueva política.</p>\n<h4><strong>Cambio en la política de Slack para los espacios de trabajo gratuitos</strong></h4>\n<p>Hace poco anunciamos que hemos <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://slack.com/help/articles/29414264463635\">\ncambiado nuestra política</a> de almacenamiento gratuito de mensajes y archivos en el espacio de trabajo. El contenido de los espacios de trabajo gratuitos (como mensajes o archivos, entre otros) con más de un año de antigüedad se eliminará. Los espacios de\n trabajo gratuitos seguirán teniendo acceso completo a los mensajes y archivos de los últimos 90 días.\n</p>\n<p>Este cambio no afecta a los espacios de trabajo de otros planes, como Slack Pro.\n</p>\n</div>\n<p></p>\n<p style=\"font-size:16px; line-height:24px; letter-spacing:-0.2px; margin-bottom:28px\" class=\"x_810478657content_paragraph\">\n<strong>¿Tienes preguntas? </strong><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://slack.com/help/articles/29414264463635\">Consulta nuestras preguntas frecuentes</a> sobre este cambio en las políticas e\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://slack.com/workspace-signin\">inicia sesión</a> para ver todos tus espacios de trabajo.</p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n<tr>\n<td class=\"x_810478657email_footer\" style=\"font-size:15px; color:rgb(113, 114, 116); text-align:center; width:100%\">\n\n<center>\n<table style=\"margin:20px auto 0; background-color:white; border:0; text-align:center; border-collapse:collapse\">\n<tbody>\n<tr>\n<td style=\"width:546px; vertical-align:top; padding:0px\">\n<div style=\"max-width:600px; margin:0 auto\">\n<div class=\"x_810478657footer_padding\">\n<table>\n<tbody>\n<tr>\n<td class=\"x_810478657slack_logo_small_icon\" style=\"vertical-align:top; text-align:left\">\n<img width=\"120\" height=\"36\" style=\"margin-top:0; margin-right:0; margin-bottom:32px; margin-left:0px\" src=\"https://a.slack-edge.com/80588/img/slack_logo_240_vogue.png\" alt=\"logotipo de Slack\"></td>\n<td style=\"vertical-align:top; text-align:right; padding-top:25px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/slackhq\" class=\"x_810478657social_icon_margin\" style=\"margin-left:20px\"><img class=\"x_810478657small_icon\" src=\"https://a.slack-edge.com/98dd7c0/marketing/img/icons/icon_black_x.png\" width=\"25\" height=\"25\" title=\"X\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://facebook.com/slackhq\" class=\"x_810478657social_icon_margin\" style=\"margin-left:20px\"><img class=\"x_810478657small_icon\" src=\"https://a.slack-edge.com/98dd7c0/marketing/img/icons/icon_black_facebook.png\" width=\"25\" height=\"25\" title=\"Facebook\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/tiny-spec-inc/\" class=\"x_810478657social_icon_margin\" style=\"margin-left:20px\"><img class=\"x_810478657small_icon\" src=\"https://a.slack-edge.com/98dd7c0/marketing/img/icons/icon_black_linkedin.png\" width=\"25\" height=\"25\" title=\"LinkedIn\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/slackhq\" class=\"x_810478657social_icon_margin\" style=\"margin-left:20px\"><img class=\"x_810478657small_icon\" src=\"https://a.slack-edge.com/98dd7c0/marketing/img/icons/icon_black_youtube.png\" width=\"33\" height=\"25\" title=\"YouTube\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/slackhq\" class=\"x_810478657social_icon_margin\" style=\"margin-left:20px\"><img class=\"x_810478657small_icon\" src=\"https://a.slack-edge.com/98dd7c0/marketing/img/icons/icon_black_instagram.png\" width=\"25\" height=\"25\" title=\"Instagram\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.tiktok.com/@slackhq\" class=\"x_810478657social_icon_margin\" style=\"margin-left:20px\"><img class=\"x_810478657small_icon\" src=\"https://a.slack-edge.com/98dd7c0/marketing/img/icons/icon_black_tiktok.png\" width=\"25\" height=\"25\" title=\"TikTok\"></a></td>\n</tr>\n</tbody>\n</table>\n<div style=\"font-size:12px; color:rgb(105, 105, 105); text-align:left; line-height:15px; margin-bottom:50px; text-align:left\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_810478657footer_link\" href=\"https://slackhq.com\" style=\"color:rgb(105, 105, 105) !important\">Nuestro blog</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_810478657footer_link\" href=\"https://slack.com/legal\" style=\"color:rgb(105, 105, 105) !important\">Políticas</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://slack.com/help\" class=\"x_810478657footer_link\" style=\"color:rgb(105, 105, 105) !important\">Centro\n de Ayuda</a> | <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://slack.com/community\" class=\"x_810478657footer_link\" style=\"color:rgb(105, 105, 105) !important\">Comunidad de Slack</a><br>\n<br>\n<div>©2024 Slack Technologies, LLC, una empresa de Salesforce.<br>\n415 Mission Street, 3rd Floor, San Francisco, CA 94105</div>\n<br>\nTodos los derechos reservados.</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
"display_key": {
"value": "18853",
"display_value": "18853"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1723547340676",
"display_value": "Aug 13, 2024 01:09 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1723616637085",
"display_value": "Aug 14, 2024 08:23 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1723616637087",
"display_value": "Aug 14, 2024 08:23 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}