#18787 · RE: EXT: Re: cargas BI
ID interno: 10918000004929061
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Power BI
Tipo
Incidencia
Canal
CAU
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Distribución
Request Type
Incidencia
Creado
12/8/24, 7:27
Resuelto
—
Actualizado
28/8/24, 11:41
Asignado
Aug 19, 2024 12:01 PM
Respondido
Aug 28, 2024 01:41 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola Axel,
No lo se la verdad.
Estamos 5 usuarios en la planta 2 y a ninguno nos carga.
Pongo en copia a @Soporte (estamos 5 usuarios en la oficina, sin descargar BI, solo de consulta, y tarda lo mismo que un lunes full empleados / full descargas)
Podeis mirar si es algo de red como comenta Axel?
Gracias
|
C/
Castanyer 29 |
|
|
|
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De: Axel Carreras <axel.carreras@holisticds.com>
Enviado el: lunes, 12 de agosto de 2024 9:24
Para: Javier Gonzalez <javier.gonzalez@browniespain.com>
CC: Producto <producto@browniespain.com>; Oriol Díez <oriol.diez@holisticds.com>; Jordi Esteve <jesteve@abisma.com>
Asunto: EXT: Re: cargas BI
Hola Javi,
A mi se me esta cargando muy rapido todas las veces que he entrado.
¿Puede ser por un tema de red?
Saludos,
Axel
El 12 ag. 2024, a les 9:08, Javier Gonzalez <javier.gonzalez@browniespain.com> va escriure:
Hola Axel,
Llevamos 30 minutos con BI sin cargar.
Solo dos usuarios de oficinas han descargado a primera hora.
El resto esta de vacaciones: Eva, Retail, Producto, Compras….
Es raro que con tan pocos usuarios este dando este rendimiento. ¿Lo podríais mirar?
C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com
![]()
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Resolución
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"name": "System",
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"phone": null,
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"email_id": null,
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"job_title": "",
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"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
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"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000861593",
"name": "Distribución",
"site": {
"id": "10918000000168026"
}
},
"display_id": "18787",
"is_overdue": false,
"is_trashed": false,
"message_id": "<DB4P195MB189544C91501F726280129D599852@DB4P195MB1895.EURP195.PROD.OUTLOOK.COM>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div>Hay otro ticket sobre esto y lo esta gestionado Luis.<br></div></div>",
"submitted_by": {
"id": "10918000000167008",
"name": "Sergio Marqués",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "sergio.marques@browniespain.com",
"sms_mail": null,
"job_title": "ERP Technician",
"last_name": "Marqués",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Sergio",
"user_scope": "internal_user",
"employee_id": "smarques",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1724845276464",
"display_value": "Aug 28, 2024 01:41 PM"
}
},
"technician": {
"id": "10918000000167008",
"name": "Sergio Marqués",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "sergio.marques@browniespain.com",
"sms_mail": null,
"job_title": "ERP Technician",
"last_name": "Marqués",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Sergio",
"user_scope": "internal_user",
"employee_id": "smarques",
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},
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4083825407918547111_parse_4523839140634456445\">\n<div class=\"x_1871975721WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola Axel, </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">No lo se la verdad.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Estamos 5 usuarios en la planta 2 y a ninguno nos carga.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Pongo en copia a <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1871975721OWAAM6AE5B2B2133B44C3A77E1170B182A247\" href=\"mailto:soporte@browniespain.com\"><span style=\"font-family:"Aptos", sans-serif; text-decoration:none\">@Soporte</span></a> (estamos\n 5 usuarios en la oficina, sin descargar BI, solo de consulta, y tarda lo mismo que un lunes full empleados / full descargas)</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Podeis mirar si es algo de red como comenta Axel?</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"></span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_1871975721MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Javier Gonzalez</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Head of Product Manager</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229032&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229033&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229034&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; background:white; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229035&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">C/</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Castanyer 29</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">08022 - Barcelona, Spain</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">066</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229036&ACTION=FILE\" alt=\"02_calella-FIRMA CORPORATIVA MAIL.jpg\"><br>\n<br>\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL,</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">es confidencial y privilegiada, y está</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">destinada a ser leída sólo por</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">la normativa, usted podrá</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación,</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">limitación de tratamiento, supresión, portabilidad y oposición/revocación,</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">en los términos que establece la normativa vigente en materia de</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">protección de datos, dirigiendo su petición a la dirección postal c/</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">Neptú, 14</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">personal@browniespain.com Si usted lee este mensaje y no es el</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">destinatario señalado, el empleado o el agente responsable de entregar el</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">mensaje al destinatario, o ha recibido esta comunicación por error, le</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">informamos que está</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">divulgación, distribución o reproducción de esta comunicación, y le</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">original a la dirección arriba mencionada.</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Axel Carreras <axel.carreras@holisticds.com>\n<br>\n<b>Enviado el:</b> lunes, 12 de agosto de 2024 9:24<br>\n<b>Para:</b> Javier Gonzalez <javier.gonzalez@browniespain.com><br>\n<b>CC:</b> Producto <producto@browniespain.com>; Oriol Díez <oriol.diez@holisticds.com>; Jordi Esteve <jesteve@abisma.com><br>\n<b>Asunto:</b> EXT: Re: cargas BI</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola Javi, <span style=\"font-size:12pt\"></span></p>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">A mi se me esta cargando muy rapido todas las veces que he entrado.</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">¿Puede ser por un tema de red?</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\">Saludos,</p>\n<div>\n<p class=\"MsoNormal\">Axel</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><br>\n<br>\n</p>\n<blockquote style=\"margin-top:5pt; margin-bottom:5pt\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\">El 12 ag. 2024, a les 9:08, Javier Gonzalez <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:javier.gonzalez@browniespain.com\">javier.gonzalez@browniespain.com</a>> va escriure:</p>\n</blockquote>\n</div>\n<blockquote style=\"margin-top:5pt; margin-bottom:5pt\">\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:"Tahoma", sans-serif\"></span> <span style=\"font-size:12pt\">\n</span></p>\n<p class=\"MsoNormal\">Hola Axel, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Llevamos 30 minutos con BI sin cargar.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Solo dos usuarios de oficinas han descargado a primera hora.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El resto esta de vacaciones: Eva, Retail, Producto, Compras….</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Es raro que con tan pocos usuarios este dando este rendimiento. ¿Lo podríais mirar?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img border=\"0\" width=\"1825\" height=\"916\" style=\"width:19.0104in; height:9.5416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229037&ACTION=FILE\"></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_1871975721MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Javier Gonzalez</span></strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Head of Product Manager</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229032&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229033&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229034&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229035&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br>\n<br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3229036&ACTION=FILE\"></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"> \n </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n</div>\n</blockquote>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n</div>\n</div>",
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