#18129 · Problema precios productos TPV / online / etiquetas
ID interno: 10918000004746197
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
19/7/24, 10:53
Resuelto
—
Actualizado
31/7/24, 14:43
Asignado
Jul 29, 2024 09:50 AM
Respondido
Jul 31, 2024 04:43 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Os mando varios problemas que tenemos con los productos en tienda. O están mal etiquetados vs. el precio que aparece en el TPV, o están bien etiquetados, y al mismo precio que el TPV pero aparecen a otro precio online.
- W25-0373-028-100 falda corta blanca – precio etiqueta y online 55.90€ pero pasa en el TPV a 69.90€
- W25-0649-002-500 falda corta azul – etiqueta y online 45.90€ pero pasa en el TPV a 39.90€
- S24-0372-018-502 Juan - etiqueta 79.90€ pero online y TPV a 75.90€
- W25-0254-005-103 – sudadera Brownie - etiquetado y precio online a 49.90€ pero TPV 45.90€
- W25-0254-013-100 - sudadera Paris sport club - etiquetado y en el TPV a 49.90€ pero en online está a 39.90€
Estas 2 referencias están al -30% de rebajas pero no pasan en el TPV tenemos que forzar el precio cada vez: W25-0612-001-100 y W25-0254-006-500.
Además, encontramos que 2 productos están caros en comparación con otros:
- la nueva falda larga gris de algodón, W25-0728-003-810, que esta actualmente a 55.90€ etiquetada y online, es muy barrata. Es que tenemos faldas cortas al mismo precio entonces no lo va a entender la clienta. Deberíamos cambiar el precio y ponerla a 65.90€.
- el shopper animal print W25-0419-014-706 está a 45.90€, lo vemos un poco caro cuando la competencia lo vende mas barrato (Pull&Bear 25.90€ / Zara 17.95€). Lo pondría a 35.90€, 39.90€ como máximo.
@Producto como lo veis?
Gracias por vuestra ayuda!
Un saludo,
|
Meryl Bertrand |
C/ Castanyer 29 |
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Resolución
No es un ticket para IT
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"description": "\n\n\n\n<div style=\"\" class=\"zm_5972664123596598528_parse_8020350036380912020\">\n<div class=\"x_1548224759WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Os mando varios problemas que tenemos con los productos en tienda. O están mal etiquetados vs. el precio que aparece en el TPV, o están bien etiquetados, y al mismo precio que el TPV pero aparecen a otro precio online.\n</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">W25-0373-028-100 falda corta blanca – precio etiqueta y online 55.90€ pero pasa en el TPV a 69.90€</span></li></ul>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">W25-0649-002-500 falda corta azul – etiqueta y online 45.90€ pero pasa en el TPV a 39.90€</span></li></ul>\n<p class=\"x_1548224759MsoListParagraph\"><span lang=\"ES\"> </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">S24-0372-018-502 Juan - etiqueta 79.90€ pero online y TPV a 75.90€</span></li></ul>\n<p class=\"x_1548224759MsoListParagraph\"><span lang=\"ES\"> </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">W25-0254-005-103 – sudadera Brownie - etiquetado y precio online a 49.90€ pero TPV 45.90€</span></li></ul>\n<p class=\"x_1548224759MsoListParagraph\"><span lang=\"ES\"> </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">W25-0254-013-100 - sudadera Paris sport club - etiquetado y en el TPV a 49.90€ pero en online está a 39.90€</span></li></ul>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Estas 2 referencias están al -30% de rebajas pero no pasan en el TPV tenemos que forzar el precio cada vez: W25-0612-001-100 y W25-0254-006-500.\n</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Además, encontramos que 2 productos están caros en comparación con otros:\n</span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">la nueva falda larga gris de algodón, W25-0728-003-810, que esta actualmente a 55.90€ etiquetada y online, es muy barrata. Es que tenemos faldas cortas al mismo precio\n entonces no lo va a entender la clienta. Deberíamos cambiar el precio y ponerla a 65.90€.</span></li><li class=\"x_1548224759MsoListParagraph\" style=\"margin-left:0cm\"><span lang=\"ES\">el shopper animal print W25-0419-014-706 está a 45.90€, lo vemos un poco caro cuando la competencia lo vende mas barrato (Pull&Bear 25.90€ / Zara 17.95€). Lo pondría\n a 35.90€, 39.90€ como máximo. </span></li></ul>\n<p class=\"MsoNormal\" style=\"margin-left:18pt\"><span lang=\"ES\"><a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1548224759OWAAMED8B4D8C718B44349C97716D7C2A8DCE\" href=\"mailto:producto@browniespain.com\"><span style=\"font-family:"Aptos", sans-serif; text-decoration:none\">@Producto</span></a> como lo veis?\n</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Gracias por vuestra ayuda!</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Un saludo,</span><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"></span></p>\n<p style=\"margin-top:0cm\"><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_1548224759MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Meryl Bertrand</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Country Manager France</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3124657&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3124658&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3124659&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3124660&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span lang=\"ES\" style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n+34 932 377 066<br>\n+33 </span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"ES\" style=\"color:rgb(61, 61, 63); text-decoration:none\">678134649</span></a></span><span lang=\"ES\" style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span lang=\"ES\" style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">\n</span><span lang=\"ES\" style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9097in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3124661&ACTION=FILE\" alt=\"02_calella-FIRMA CORPORATIVA MAIL.jpg\"> \n </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL,</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">es confidencial y privilegiada, y está</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">destinada a ser leída sólo por</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">la normativa, usted podrá</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación,</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">limitación de tratamiento, supresión, portabilidad y oposición/revocación,</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">en los términos que establece la normativa vigente en materia de</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">protección de datos, dirigiendo su petición a la dirección postal c/</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">Neptú, 14</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">personal@browniespain.com Si usted lee este mensaje y no es el</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">destinatario señalado, el empleado o el agente responsable de entregar el</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">mensaje al destinatario, o ha recibido esta comunicación por error, le</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">informamos que está</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">divulgación, distribución o reproducción de esta comunicación, y le</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">original a la dirección arriba mencionada.</span><span lang=\"ES\" style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n</div>\n</div>",
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